REEHAAN RAFIQUE MANSURI
FURNISHING AND SOFA MAKER
NAVI MUMBAI,MH
Summary
Dynamic Mattress Specialist with a proven track record at CBD MATTRESSES, excelling in sales proficiency and customer satisfaction. Leveraged product knowledge and sleep science expertise to enhance client experiences, resulting in a loyal customer base. Demonstrated strong communication skills while training new hires and implementing effective promotional strategies.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Mattress Specialist
CBD MATTRESSES
2012.01 - Current
- Developed a loyal client base through consistent follow-ups post-purchase, promoting repeat business opportunities.
- Assisted customers in selecting the right financing options to meet their budget requirements.
- Enhanced customer satisfaction by providing personalized mattress recommendations based on individual needs and preferences.
- Maintained a clean and organized showroom floor, ensuring an inviting atmosphere for customers to browse and test products.
- Collaborated with store management to develop and implement promotional strategies that attracted new clientele.
- Trained new hires on product knowledge, company culture, and effective selling strategies, setting them up for success in their roles as mattress specialists.
- Demonstrated excellent communication skills in presenting various mattress options tailored towards diverse clientele demographics.
- Facilitated seamless delivery coordination between warehouse personnel and customers, guaranteeing timely product arrival.
- Provided exceptional after-sales support by conducting follow-up calls to ensure continued customer satisfaction with purchased items.
- Navigated complex client situations involving returns or exchanges, balancing company policy with client satisfaction goals while maintaining professional rapport throughout the process.
- Built rapport with prospective buyers via phone consultations prior to store visits, streamlining the sales process and improving close rates.
- Resolved customer complaints or concerns promptly, fostering trust and loyalty among clients.
- Cultivated relationships with vendors and distributors to negotiate best available prices.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Updated customers on scheduled deliveries of furniture to homes.
- Consulted on design of model homes for furniture placement based on layout and lighting.
- Communicated with clients to find and design layout best suited for client needs and location.
- Displayed past designs and purchases to new clients to assist with creative process.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
No Degree -
PEOPLES EDUCATION SOCIETY
CBD BELAPUR NAVI MUMBAI 2001.04 -
Skills
Product knowledge expertise
Product demonstration
Performance tracking
Sales proficiency
Mattress customization
Sleep science expertise
Store cleaning
Interior design
Timeline
Mattress Specialist
CBD MATTRESSES
2012.01 - Current
No Degree -
PEOPLES EDUCATION SOCIETY
2001.04 -