Rejisha Raghavan

• Resolved problems, improved operations and provided exceptional service.
• Learned and adapted quickly to new technology and software applications.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Advised students on study abroad opportunities across various countries.
  Offered detailed course suggestions aligned with individual preferences and ambitions.
  Specialized in counseling for destinations such as Canada, UK, Germany, Australia, New Zealand, Ireland, Dubai, Singapore, Malta, and Latvia.

• Led and managed the operations of the branch, overseeing a team of consultants.
  Implemented strategic initiatives to enhance customer satisfaction and achieve business targets.
  Collaborated with key stakeholders to optimize processes and ensure efficient service delivery.
• Assessed employee performance and developed improvement plans.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.

Provided personalized counselling services to individuals exploring study abroad options.
Delivered tailored course suggestions, considering academic and career goals.
Specialized in guiding students interested in studying in Canada, UK, Germany, Australia, New Zealand, Ireland, Dubai, Singapore, Malta, and Latvia.

• Attended training courses to build understanding of processes, techniques, and industry.
• Learned new materials, processes, and programs quickly.
• Produced letters and memoranda to inform stakeholders of business decisions.
• Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
• Engaged in product training, demonstrations, consumer awareness, branding, and initiatives to raise awareness and training agents.