Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Reema Bharti

Bangalore

Summary

Insights and Business Operations Specialist with over 12 years of experience in reporting and process optimization. Expertise in streamlining workflows and enhancing decision-making through data analysis. Proven track record of driving results and improving operational efficiency.

Overview

12
12
years of professional experience

Work History

Sr. Insights Analyst - III

Oracle
Bangalore
03.2022 - Current
  • Partner Contribution Analysis: Provide a full view of a partner’s impact on Oracle.
  • Reporting & Dashboards: Create insights using Oracle Analytics (Data Visualization).
  • Executive Presentations: Develop decks to communicate key information effectively.
  • Data-Driven Insights: Analyse metrics to help management make informed decisions for partner success.
  • Establish reporting frameworks for new processes, ensuring accurate data collection, analysis, and visualization to support decision-making.

Business Operations Specialist - II

Oracle
Bangalore
01.2020 - 02.2022
  • Queue Coordination & OsvC Ticket Tracking: Managed queue operations efficiently to ensure smooth workflow. Monitored and maintained ticket status, supporting SLA compliance and timely updates.
  • Ticket Assignment Guidelines: Developed guidelines for ticket assignment, ensuring clarity and consistency.
  • Operational Reporting: Provided insights through reporting to track performance and maintain operational efficiency.
  • Project Contributions: Played a key role in initiatives such as Third-Party Engagement & Escalation, new assignment models, and GBU integration.

Lead Analyst – Deal Management Services

Oracle
Bangalore
10.2018 - 12.2020
  • Highlights Deal Management:
  • License & HW process transition: Led Micros (HGBU/RGBU), GBU, Amendment process transition projects.
  • Process Documentation: Developed desk manuals for ILF expansions.
  • Knowledge Management: Created License Playbook and Confluence page.
  • System Improvements: Facilitated EZ Order to CPQ transition for ILF processes.
  • Process Optimization: Led standardization and simplification initiatives.
  • Testing & Validation: Conducted CPQ UAT testing.
  • Responsibilities Led contract drafting for customers, ensuring alignment with legal, revenue recognition, and order management.
  • Identified training needs and conducted quality workshops to enhance skills and standardize processes.
  • Acted as Subject Matter Expert (SME) for License DM, overseeing document drafting, amendments, and partner agreements.
  • Drove continuous improvements through process documentation, self-service analysis, and system control measures.
  • Developed control measures to mitigate failures, ensuring compliance with Oracle policies and business risks.
  • Facilitated collaboration between internal and external teams to streamline operations.
  • Performed pre-and post-audits to ensure transaction accuracy and compliance.
  • Provided guidance to sales and managed interactions with stakeholders to ensure accurate customer data and timely revenue recognition.
  • Managed Oracle applications (EBS, R12, Fusion) and published monthly and quarterly reports on drafting trends, KPIs, and self-service analytics.

Sr. Analyst - Deal Management Services

Oracle
Bangalore
07.2016 - 09.2018
  • Analyzed closed requests to identify trends and optimize future workflows.
  • Conducted system testing and managed the Revision Tracker Project for effective issue resolution.
  • Improved policies and risk controls to reduce operational issues and streamlined processes for better efficiency and innovation.
  • Ensured 100% compliance with SLA standards while processing transactions.
  • Expanded expertise through cross-training in multiple processes.

Analyst - Deal Management Services

Oracle
Bangalore
02.2013 - 06.2016
  • Key Responsibilities: Process transactions while identifying opportunities for improvement, cross-train in various processes, and ensure 100% quality compliance within SLA standards.

Education

Bachelor of Business Management - Accounting and Finance

Garden City College
Bangalore

Skills

  • Reporting & Data Visualization
  • Contract Management
  • Stakeholder Management
  • Project Management
  • Process Documentations
  • Team Management
  • Executive presentations

Awards

  • Excellence Award & an opportunity to attend Oracle Cloud Word Event FY25 - Revenue Operations Q1FY25
  • Champion of the year Award - Global Partner Sales Ops Team FY2023
  • Employee of the Qtr. Award - Global Partner Sales Ops Team Q4FY22
  • Oracle Certified Process Trainer.

Timeline

Sr. Insights Analyst - III

Oracle
03.2022 - Current

Business Operations Specialist - II

Oracle
01.2020 - 02.2022

Lead Analyst – Deal Management Services

Oracle
10.2018 - 12.2020

Sr. Analyst - Deal Management Services

Oracle
07.2016 - 09.2018

Analyst - Deal Management Services

Oracle
02.2013 - 06.2016

Bachelor of Business Management - Accounting and Finance

Garden City College

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Reema Bharti