Painting
Reema Bhatia
Debt Manager
Faridabad
Summary
Dedicated Banking professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking Debt Manager position. Offering excellent communication and good judgment.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Debt Manager
IDFC First Bank
Faridabad
2021.08 - Current
- Managing multiple accounts for delinquency and debt collection of Call center and Field agencies for North India location.
- Currently handling Bucket X pool of 764 cr. and commercial vehicle portfolio of 40 cr.
- Handling different products consists (CD, TW, X-Sell, Home loan, LAP, Suvidha, MBL, BIL-PL,BIL-BIL and CVU)
- Negotiation with high value customers in cases where non-payment occurs.
- Analyze daily performance reports and dialer matrices for effective working.
- Analyze historical data and data trends basis on geographic and demographic segmentation to evaluate customer behavior.
- Take ownership in organizing training programs, team building sessions, and constant monitoring to Enhance agent skill level.
- Managing operational task and aligned team in their respective portfolio.
- Deal with Relationship officers, credit managers, Product manager, and retention team to resolve client issues and deliver best customer service.
Digital Marketing Intern
Eazydiner
Gurgaon
2020.01 - 2020.04
- Assisted marketing coordinators and graphic designers with website copywriting and proofing.
- Prepared weekly updates and reports to track growth and success rates of marketing campaigns.
- Created engaging content for Pinterest, Facebook and Instagram.
- Designed and presented social media campaign ideas.
- Tracked and analyzed web analytics to recommend proactive adjustments to strategies.
Education
MBA - Marketing Management
ICFAI University
Gurugram 2019.06 - 2021.03
Bachelor of Commerce - Financial Accounting
Delhi University, Ramanujan
New Delhi 2016.07 - 2019.05
High School Diploma -
Vidhya Niketan School
Faridabad 2014.04 - 2016.03
Skills
Debt solution management
Decision-Making
Teamwork and Collaboration
Problem-Solving
MS Office
Accomplishments
- Got Silver and Bronze medal for achieving 99% in BX Portfolio in June, July and August’22 in IDFC FIRST BANK
- Got appreciation mail from Business Head for closing 7.2 cr. in LAP and 3.5 cr. in CV case
- Achieved Gold medal (IBSAF Award) In Summer Internship program in November,2020
- Merit Scholarship in Academics for MBA
Certification
Microsoft Advance Excel - 2 Month
Interests
Swimming
Timeline
Debt Manager
IDFC First Bank
2021.08 - Current
Certified Digital Marketing, Google - 2 Months
2020-09
Microsoft Advance Excel - 2 Month
2020-07
Digital Marketing Intern
Eazydiner
2020.01 - 2020.04
MBA - Marketing Management
ICFAI University
2019.06 - 2021.03
Bachelor of Commerce - Financial Accounting
Delhi University, Ramanujan
2016.07 - 2019.05
High School Diploma -
Vidhya Niketan School
2014.04 - 2016.03