Reema Kapoor
NEW DELHI
Summary
: Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
: Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Technical Support and Administrative Coordinator
GEEK SQUAD PLUS TECHNOLOGIES PVT. LTD.
NOIDA
08.2015 - Current
- Garnered expertise in database systems to track client and customer information, file confidential records and document financial reports
- Maintained office supplies by checking inventory and ordering items.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Calculated and processed payroll, monthly billing and invoices for large corporate accounts.
- Served as first point of contact for incoming technical service calls , chats and emails.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Used remote login tools to assist clients with technical and product questions.
Automobile Sales Representative
TATA MOTORS ( RAGHUVANSHI MOTORS )
NEW DELHI
09.2013 - 08.2015
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Managed sales negotiations and financing options.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Responded to inquiries from potential customers via email and telephone.
- Showcased vehicle features and took customers on test drives in local area.
- Educated customers about sales processes, warranty requirements and service standards.
- Delivered reports to enhance sales information and management.
- Maintained up-to-date database of sales contacts and customer information.
Automobile Sales Representative
Maruti (Rohan Motors)
NEW DELHI
05.2012 - 08.2013
- Consistently exceeded quotas by pursuing and closing sales.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Maintained up-to-date database of sales contacts and customer information.
Education
B.Com Pass - Bachelor of Commerce
SCHOOL OF OPEN LEARNING ( UNIVERSITY OF DELHI )
06-2013
Skills
- Microsoft Excel
- Office Administration
- Tech-Savvy
- Office inventory management
- Team Collaboration
- Employee Records Management
- Customer Database Systems
- Customer Service
- Remote assistance
- Troubleshooting and diagnosis
- Online Chat Support
- Sales Conversion
- Upselling strategies
- Lead Follow Up
- Demonstrating Vehicle Features
- Sales and Marketing
- Delivering Vehicles
- Sales closing
SKILLS
: Ability to Multitask
: Fast Learner
: Leadership
: Customer Service
: Team Work
: Creativity
HOBBIES
: Dance
: Photography
: Travel
: Cycling
: Cricket
Timeline
Technical Support and Administrative Coordinator
GEEK SQUAD PLUS TECHNOLOGIES PVT. LTD.
08.2015 - Current
Automobile Sales Representative
TATA MOTORS ( RAGHUVANSHI MOTORS )
09.2013 - 08.2015
Automobile Sales Representative
Maruti (Rohan Motors)
05.2012 - 08.2013
B.Com Pass - Bachelor of Commerce
SCHOOL OF OPEN LEARNING ( UNIVERSITY OF DELHI )
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