Reema Karnik

Scaling new heights of success with hard work & dedication and leaving a mark of excellence on each step; targeting assignments in Operations & Planning as a "Client Servicing Operations Manager" with a leading organization.

PGD (Hospitality & Leadership Management) professional with over 8 years of experience and with strong domain knowledge in Operations, Client Servicing, Event Listing, Campaigns and Team Management. Skilled in implementing continuous improvement to provider services in accordance with objectives to achieve organizational goals and profitability norms. Resourceful in setting out in-house quality standards for various operational areas, ensuring high-quality customer experience while adhering to SLAs for their services. Strategizing the periodic goals based on client requirements and conducting variance analysis in the scenarios of deviations. Keen customer centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT, thereby attaining client delight and high compliance scores. Effective leader with excellent motivational and employee engagement skills to sustain growth momentum while motivating peak individual performances. Forward-thinking Assistant Manager with proven record of accomplishment in E-commerce Industry during 8-year career. Driven and ambitious change manager dedicated to continuous business improvement focused on enhancing revenue and streamlining business operations.Offering 3 years of leadership in E-commerce industry along with entrepreneurial, forward-thinking mindset and demonstrated track record of accomplishment. Successful Assistant Manager with experience supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations. Proficient in software learning skills like Coupon Management System, Content Management System, JIRA, Confluence & BO Reporting Dashboard Tool. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

• Supervised team of 7 staff members.
• Documented and resolved Product, Payment, Event User Flow, Design Related Issues which led to ease in client/user flow.
• Well versed in using software like: Coupon Management System, Content Management System, JIRA & Confluence, BO Dashboard Training Tool (to view event progression reports)
• Used Google Drive spreadsheets to maintain event related records for future.
• Used Google Drive Docs to prepare process & system related workflows for detail understanding of team
• Giving quick resolutions to team members to ensure smooth flow of process
• Accepted all new project challenges & delivered my work within strict deadlines to management

Started my own food page on Instagram (@tasteiwish)

Tried hands on designing 3 logos & 2 banners

Like Food Photography & Scenic Photography

I am beach person....So you can find me more in Goa.