Reema Punjabi

Currently Working with A.C. Jain Builders & Developers (Nashik Road)

Handling Bel Air Premium Project

also worked with Madhu Vitthal Group for Northland Project , Mhasrul.

Sales & Lead Management

• Handle incoming inquiries (walk-ins, calls, online leads)
• Assign leads to sales executives
• Monitor daily follow-ups and conversions
• Maintain lead register / CRM updates
• Track booking status and availability inventory

Site Office Operations

• Ensure site office is open, clean, and presentable
• Maintain project brochures, price lists, application forms
• Display updated layout plans and approvals
• Coordinate sample flat readiness
• Supervise reception and front desk staff

Client Handling & Closing

• Attend high-value customers personally
• Negotiate price and payment terms (as per company policy)
• Explain project details, legal documents, amenities
• Close deals and collect booking amounts
• Ensure booking forms are correctly filled and signed

Handling all clients, by showing them actual flats .

Sharing all details for project , sharing bifurcation for pricing .

Handling Negotiation part.

1. Handling Customer Enquiries:- Answering questions through phone , email , chat .

2. Resolving Complaints:- Listening to customer issues & providing appropriate solutions.

3. Providing Product & services Information :- Explaining features, pricing, policies , & procedures.

4. Processing requests & transactions:- Managing Orders, returns, refunds, account updates , or sevice requests.

5. Mainting Customer Needs:- Updating customer information & documenting interations in company systems.

6. Followinf up with customers- Ensuring issues are resolved & customers are satisfied.

7. Complex issues:- Forwarding difficult cases to Surpervisors or specialized teams when necessary ,.

• Sharing details for all Lodha Group on-going projects & Under construction projects.
• Identify and generate new leads through calls, portals, social media, and references
• Handle incoming inquiries from websites, ads, and property portals
• Maintain and update lead data in CRM systems
• Follow up regularly with prospects
• Understand client requirements (budget, location, property type, purpose)
• Explain project details, pricing, payment plans, and offers
• Share brochures, floor plans, and project specifications
• Answer basic queries before site visit
• Schedule meetings and site visits for sales managers
• Coordinate with the sales team for availability
• Send reminders and confirmations to clients
• Ensure proper documentation before site visits

• Update daily call reports
• Track lead status (Hot / Warm / Cold)
• Maintain follow-up schedules
• Submit daily/weekly performance reports to management
• Stay updated about:Competitor projects
  Pricing trends
  Local market developments
  
• Provide feedback from customers to management
• Share feedback on lead quality
• Help improve campaign targeting
• Support event or exhibition coordination
• Strong communication & persuasion skills
• Telecalling experience
• CRM knowledge
• Basic real estate knowledge
• Follow-up discipline
• Customer handling skills

• Explaining details of all Lodha Group projects , informing all USP's of projects , as per client requirement.
• Identify and generate new leads through calls, portals, social media, and references
• Handle incoming inquiries from websites, ads, and property portals
• Maintain and update lead data in CRM systems
• Follow up regularly with prospects
• Understand client requirements (budget, location, property type, purpose)
• Explain project details, pricing, payment plans, and offers
• Share brochures, floor plans, and project specifications
• Answer basic queries before site visit
• Handle incoming inquiries from websites, ads, and property portals
• Maintain and update lead data in CRM systems
• Follow up regularly with prospects
• Understand client requirements (budget, location, property type, purpose)
• Explain project details, pricing, payment plans, and offers
• Share brochures, floor plans, and project specifications
• Answer basic queries before site visit

• Answer inbound/outbound calls
• Respond to emails and chat messages
• Provide information about products or services
• Handle complaints and queries
• Troubleshoot problems
• Escalate complex issues to higher teams

• Answer inbound/outbound calls
• Respond to emails and chat messages
• Provide information about products or services
• Handle complaints and queries
• Troubleshoot problems
• Escalate complex issues to higher teams

• Greet customers warmly and understand their requirements (occasion, budget, design preference).
• Showcase jewellery items (gold, diamond, silver, platinum).
• Explain product features: purity (22K/18K), diamond clarity, certification, making charges.
• Assist customers in product comparison and selection.
• Achieve monthly/quarterly sales targets.
• Promote ongoing offers, schemes, and exchange programs.
• Upsell matching items (earrings with necklace, bangles with ring).
• Convert walk-ins into buyers.
• Coordinate with billing team for invoice preparation.
• Verify product codes, weight, and pricing accuracy.
• Ensure proper packaging and delivery.
• Maintain follow-up with potential buyers.
• Collect customer data for CRM.
• Inform customers about new arrivals and festive offers.
• Oversee daily showroom operations.
• Ensure proper display and visual merchandising.
• Manage opening and closing procedures.
• Supervise sales team performance.
• Assign daily sales targets.
• Conduct staff training and product knowledge sessions.
• Monitor stock levels.
• Approve stock transfers and purchases.
• Conduct regular stock audits.
• Monitor daily sales reports.
• Plan strategies to increase footfall and revenue.
• Handle high-value customers and complaints.
• Prepare accurate invoices.
• Handle cash, card, UPI, and EMI payments.
• Maintain daily cash reports.
• Reconcile accounts at end of day.
• Maintain stock register and ERP updates.
• Track inward and outward movement of jewellery.
• Conduct physical stock verification.
• Coordinate with production and suppliers.
• Monitor fast-moving and slow-moving items.
• Create new jewellery designs (manual or CAD).
• Customize designs as per customer requirements.
• Coordinate with production team.
• Stay updated with market trends.
• Follow security protocols.
• Ensure safe handling of high-value jewellery.
• Report suspicious activities.
• Maintain CCTV and locker compliance.