Reema Roka
Gangtok
Summary
I seek challenging opportunities where I can fully use my skills for the success of the organization. To build the career with dynamic managed organization that will provide ample opportunities to grow and to reflect high standard of performance in any assignment given thereby ensuring organization and personal growth..
Overview
3
3
years of professional experience
Work History
Front Office Associate
Taj Chia Kutir Resort and Spa, Darjeeling
Darjeeling
11.2024 - Current
- Greeted and assisted guests upon arrival to ensure a welcoming atmosphere.
- Managed phone inquiries and directed calls to appropriate departments promptly.
- Maintained front desk area to ensure cleanliness and organization at all times.
- Utilized property management systems to manage guest bookings, payments, and other transactions.
- Answered and solvedcustomer inquiries regarding billings, payments, account status.
- Handled cash, credit, and gift card payments accurately during transactions.
- Collaborated with team members to ensure smooth checkout operations during peak hours.
Front Office Associate/Guest Relations
The Leela Ambience Convention Hotel Delhi
01.2023 - 07.2024
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
- Along with being lobby hostess I'm fully trained for reception as well working support of Opera 5.5 Operating 480 rooms With two Towers
Industrial Trainee
The Leela Ambience Convention Hotel Delhi
07.2022 - 12.2022
- Kitchen: I'm well experienced at garde manger, my main work was to set the buffet for restaurant and work under the well experienced chef.
- Front Office: Ensuring and providing flawless, upscale, professional and high class guest service experiences.
- Analyzing customer feedback and providing strategic direction to continuously improve overall rating.
- Responding to guests needs and anticipating their unstated
Education
Secondary Education -
Baha'i Secondary School
Senior Secondary -
Deorali Govt. Girls. Sr. Sec. School
Food Production Diploma -
Institute of Hotel Management
Skills
- Adaptability
- Communication Skills
- Ability to work independently and as part of a team
- Creativity
- Active Participation
- Patience
- Customer relationship management
- Guest services
- Time management
Hobbies and Interests
- Cleaning House
- Cooking
Languages
- Nepali
- English
- Hindi
- Bengali
Personal Information
- Date of Birth: 09/08/99
- Gender: Female
- Nationality: Indian
Languages
Nepali
First Language
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Front Office Associate
Taj Chia Kutir Resort and Spa, Darjeeling
11.2024 - Current
Front Office Associate/Guest Relations
The Leela Ambience Convention Hotel Delhi
01.2023 - 07.2024
Industrial Trainee
The Leela Ambience Convention Hotel Delhi
07.2022 - 12.2022
Secondary Education -
Baha'i Secondary School
Senior Secondary -
Deorali Govt. Girls. Sr. Sec. School
Food Production Diploma -
Institute of Hotel Management