Reema Cee Mathew
Trivandrum
Summary
Adept at optimizing operations and enhancing customer satisfaction, my tenure at Allianz Services showcased my proficiency in data management and exceptional communication skills. Recognized for innovative solutions and collaborative team building, I consistently delivered quality assurance and improved service levels, contributing to significant project successes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Expert in Insurance Operations
Allianz Services - Australia Sector - Trivandrum office (Offshore)
Trivandrum
12.2019 - 08.2023
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Customer Service Associate
RR Donnelley and Sons, Technopark Trivandrum, Kerala
Trivandrum
12.2016 - 08.2019
- Developed relationships with key clients through regular contact and follow-up communication.
- Consulted with customers regarding needs and addressed concerns.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Followed policies and procedures to meet or exceed
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
M.Com With Business Administration - Accounting
Spicer Adventist University
Aundh Road, Pune 05-2016
Skills
- Organization and time management
- Networking
- Conflict resolution
- Training & Development
- Analytical
- Team building
- Data management
- Flexible and adaptable
- Quality assurance
- Social perceptiveness
- Analytical and critical thinking
- Strong attention to detail
- Proficiency in ICD-10-CM, CPT, HCPCS Level II coding systems
- Multitasker
- Excellent Communication Skills
Affiliations
- Posted as Senior Customer Service Associate in 2019 and by 2022, got promoted to Expert in insurance operations
- Promoted to a team for my efficiency and hard work as National Investigating Officer in 2023
- Worked as Agent for Return to Sender Agent in 2019 to 2022 , gained numerous monthly Oscar awards for my best performance
- Joined as agent in Canal Insurance Market for US Motor Vehicle sector as part of offshore team
- Promoted to Clearing house team for my effective communication skills with the client which was recognized by my manager
- Handled various insurance processes like Loss Runs, Claims Management, Brokerage of various insurance markets
Languages
English
First Language
Malayalam
Advanced (C1)
C1
Accomplishments
- Received Monthly Performance Oscar Awards - 2021,2022
Certification
- Certified in Zenith for English Business Communication(06/2019- 07/2019)
- Certified in General Insurance operations (COGI)( 04/2023-05/2023)
- Certified Project Management Professional(PMP) - Google (02/2024-06/2024)
- AAPC - Member Id: 02287173 - Certified Professional Coder (CPC)(06/2024-11/2024)
Timeline
Expert in Insurance Operations
Allianz Services - Australia Sector - Trivandrum office (Offshore)
12.2019 - 08.2023
Customer Service Associate
RR Donnelley and Sons, Technopark Trivandrum, Kerala
12.2016 - 08.2019
- Certified in Zenith for English Business Communication(06/2019- 07/2019)
- Certified in General Insurance operations (COGI)( 04/2023-05/2023)
- Certified Project Management Professional(PMP) - Google (02/2024-06/2024)
- AAPC - Member Id: 02287173 - Certified Professional Coder (CPC)(06/2024-11/2024)
M.Com With Business Administration - Accounting
Spicer Adventist University
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