Reena Chauhan

Proficient in SQL, PL/SQL, and conflict resolution, adept at investigating fraud cases and enhancing customer satisfaction.

Executive Post Graduate Certification in Data Science and Artificial Intelligence by DivyaSampark, IIT Roorkee

6 months, core Java and advanced Java, HPm HP

• Date of birth: 04/05/88
• Gender: Female
• Marital Status: Married

• Sr. Fraud Analyst, Providing chat support about products and services., Evaluating claims on Customers flights based on various evaluation techniques and under Claims 261 thereafter processing their claims., Support customers with placing the orders for the services and the various hardware components., Keep records of customer interactions and transaction, details of enquiries, complaints, and comments, as well as action taken., Process order, forms and applications., Follow up to ensure that appropriate actions were taken on customers’ requests.
• Contact Centre Associate, Answering queries to provide information about products and services, take/cancel orders, or obtain details of complaints., Keep records of customer interactions and transaction, details of enquiries, complaints, and comments, as well as action taken., Process order, forms and applications., Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Sr. Customer Care Executive, Providing chat support to UK customers., Answering queries to provide information about products and services, take/cancel orders, or obtain details of complaints., Keep records of customer interactions and transaction, details of enquiries, complaints, and comments, as well as action taken., Process order, forms and applications., Refer unresolved customer grievances or special requests to designated departments for further investigation.