Hi, I’m
Devarapalli Reena
Scrum Master
Block D. 501 Surya enclave, old bowenpally, secunderabad,TELANGANA
Summary
Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows. Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
7
years of professional experience
17
years of post-secondary education
1
Certification
Work History
Google operation centerFinancial district, Nanakram guda, TELANGANA
Scrum Master
08.2019 - 05.2023
Job overview
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Researched current trends to stay knowledgeable in Scrum methods.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
- Implemented best practices to drive quality IT project delivery.
- Developed and introduced IT strategies to improve operational efficiency.
- Managed various IT projects to meet deadlines and customer requirements.
- Assessed and analyzed customer requirements to develop effective IT project plans.
- Communicated project updates to stakeholders at all levels.
CognizantFinancial district, nanakram guda, TELANGANA
Digital Media Specialist
06.2018 - 07.2019
Job overview
- Formed profitable paid search strategies in collaboration with decision-makers.
- Worked with external advertising agencies by coordinating and completing multiple projects.
- Determined and supported keyword selection, audience targeting, audience retargeting and remarketing.
- Supported paid media initiatives through asset trafficking and management, tracking URL creation and tracking pixels and tagging.
- Oversaw account activity on search platforms using Google AdWords and Bing ads.
- Researched and developed new campaigns across multiple channels.
- Monitored budget and adjusted advertising activities to improve ROI.
- Assessed paid media analytics against KPIs using Google Analytics, internal reporting and agency reporting and presented findings to key stakeholders.
- Implemented pay-per-click campaigns to increase website traffic and conversions.
- Completed keyword research and analyzed competitor SEO and PPC campaigns to identify gaps and opportunities.
- Helped clients develop website portals and social media pages to promote businesses.
- Managed search engine marketing budgets and tracked campaign performance.
- Developed and deployed content marketing strategies to improve organic search traffic.
- Created customized marketing materials to increase product awareness.
- Created content strategies for digital media.
- Optimized website content and images to improve search engine rankings.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
- Monitored and evaluated website analytics to identify trends and opportunities for improvement.
Tech MahindraHitech city, TELANGANA
Technical Support Associate
06.2016 - 09.2017
Job overview
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced response time for Tier [Number] support tickets.
- Authored technical requirement documentation to suit business goals and technological limits.
- Worked for Verizon internet process.
- Tracked computer equipment, peripherals and network servers via master documentation in Excel.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Developed and implemented bug fixes and patch sets for existing web applications.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
- Boosted network, system and data availability and integrity through preventive maintenance and upgrades.
Education
St. Francis Girls High School, Secunderbad
High School Diploma
05.1999 - 05.2010
Sri Chaitanya, Paradise, Secunderabad
High School Diploma
05.2010 - 05.2012
Vignan Institute of Management & Technology Women, Ghatkesar, Ranga Reddy Dst
Bachelor of Science from Electrical, Electronics And Communications Engineering
04.2012 - 04.2016
Skills
Customer interaction
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved issue which led to team award of the year for faster output.
- Collaborated with team of 20 in the development of Project name.
- Achieved result by completing task with accuracy and efficiency.
Certification
Product management
Timeline
Product management
04-2022
Scrum Master
Google operation center
08.2019 - 05.2023
Digital Media Specialist
Cognizant
06.2018 - 07.2019
Technical Support Associate
Tech Mahindra
06.2016 - 09.2017
Vignan Institute of Management & Technology Women
Bachelor of Science from Electrical, Electronics And Communications Engineering
04.2012 - 04.2016
Sri Chaitanya
High School Diploma
05.2010 - 05.2012
St. Francis Girls High School
High School Diploma
05.1999 - 05.2010
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