Reena Flavia Pinto
Vendor Management
Bangalore,Karnataka
Summary
I look forward toward tackling every task and completing them to the best of my ability. I strive to achieve the highest quality from my work and have developed and refined a strong work ethic since I was very young. As a fast learner, I absorb new information and can develop new skills quickly. I work extremely well with people and pose the leadership qualities to manage other employees. When applying for a job, I am confident that I am competent to fill the responsibilities and qualifications that are required. I like to take on an optimistic and enthusiastic approach to everything I attempt and take the utmost pride in my work.
Overview
20
20
years of professional experience
6
6
Languages
Work History
Senior Technology Vendor Manager
Autodesk India Private Limited
09.2020 - Current
- Manage end-to-end vendor relationships for Autodesk’s global corporate mobile and telecommunications services across AMER, EMEA, and APAC.
- Oversee a diverse portfolio of telecom carriers, mobile service providers, and technology vendors, ensuring service quality, SLA adherence, and operational performance.
- Drive vendor governance, performance reviews, issue resolution, escalations, and continuous improvement initiatives.
- Manage the complete lifecycle of corporate mobile services, including new connections, upgrades, device orders, eSIMs, number transfers, roaming, cancellations, and service changes.
- Partner with Procurement, Accounts Payable, Finance, IT, HR, and business stakeholders to ensure accurate billing, timely payments, contract compliance, and effective supplier management.
- Monitor and analyze vendor invoices, billing discrepancies, credits, refunds, and outstanding payments to improve financial accuracy and control.
- Support contract and commercial management, including supplier negotiations, pricing reviews, cost optimization, and identification of savings opportunities.
- Maintain accurate vendor, service, device, and asset information within corporate mobility management platforms to strengthen governance and lifecycle tracking.
- Manage vendor escalations and complex service issues, coordinating with suppliers to ensure timely resolution and minimal business impact.
- Develop and maintain operational processes, policies, and governance frameworks aligned with ITIL and procurement best practices.
- Provide data-driven insights on telecom spend, carrier performance, device inventory, service utilization, and vendor KPIs to support business decisions.
- Collaborate with global stakeholders and regional teams to ensure consistent execution of corporate mobility policies and services.
- Support technology lifecycle management initiatives covering mobile devices, telecom services, inventory, and supplier operations.
Service Delivery Manager
Tangoe
Bangalore
05.2018 - 09.2020
- Currently Managing 6 clients for US region:
- Monitor and report on client accounts to ensure invoices are processed in accordance with Service Level Agreements (SLA) and ensure continuity if SLA is not achieved
- Act as an escalation point for customer and analyst inquiries and support on operational challenges
- Level 2 subject matter support for both internal and external purposes
- Ability to respond to custom reporting requirements, involved in the spec process, and guide client toward workable solutions.
- Review Activity Tracker to ensure status and updates of client activities are presented accurately during routine status meetings
- Support the creation and delivery of the customer Strategic Business Review
- Training employees and customers on platform and reporting tools
- Ensure client operational documents are reviewed and updated accordingly with any changes in process or requirements
- Identify, initiate, and implement process efficiencies
- Manage projects as directed by manager with supporting analyst staff
- Present monthly/quarterly business reviews to the client executive team
Sr. Client Service Analyst
Tangoe Operations
Bangalore
05.2016 - 05.2018
- Currently handling the SAP EMEA Region:
- Develop and implement initiatives to improve customer service.
- Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers.
- Evaluate and prioritize customer inquiries to better serve the customers.
- Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
- Maintain history records and related problem documentations for future reference.
- Maintain relationships with other internal departments as well as client base to improve business performance.
- Conduct training to customers and internal staffs on company products and services.
- Presenting the Monthly Report (Fleet Analysis Report) to SAP Country contacts.
- Monitor client invoices to ensure all expected invoices are received and loaded on time, track, and obtain missing invoices
- Acquire and maintain expertise on Telecom expense management
- Maintain the highest quality customer service standards and attitude
Sr. Consultant
Tangoe Operations
Bangalore
04.2015 - 05.2016
- Worked with for Focal Point Team, which was transitioned in 5days and it is the first team set in India Region by Tangoe.
- Transitioned 3 clients to India ( Nokia Eton & Motorola)
- Handled the order procurement with a team of 9 members.
- Maintained the weekly and Monthly Dash board reports of the Order Procurement.
- Been the SPOC for the clients handled.
- Awarded best performer of the month for handling Elililly client smoothly and also transitioning the client within said SLA.
Consultant Team Operations
Tangoe Operations
03.2013 - 04.2015
- Maintained the weekly and Monthly Dash board reports of the Order Procurement.
- Been the SPOC for the clients handled.
- Awarded for going an extra mile in handling the process smoothly.
- Achieved spot awards for the best performance for getting the job done within said SLA; also achieved Star Performer of the month.
Associate Consultant Team Operations
Symphony Services
05.2011 - 09.2013
- Worked with the Largest Clients, HP P&G, Symantec, HP Eli Lilly in Order Procurement Team.
- Handled customer queries Through Email and Outbound calls
- Provided Good support to our customer
- Been the SPOC for the clients handled
- Interacted with the Vendors and the End Users to sort out the issues
- Achieved spot awards for getting the job done within said SLA.
Order Processing Analyst
Dell International Service
07.2010 - 04.2011
- Handled Online/Offline Orders
- Cleared queues per agreed timelines. Support other queues in times of high volumes
- Calling Customer for Credit card details and all other issues in the order
- Provided Good support to our customer
- Working Knowledge with the application like POMS (Purchase order Management), OB (Order Broker) and DOMS (Dell Order Management) to process the order
Associate Supervisor
Larsen & Toubro Limited
Mysore
06.2006 - 06.2010
- Inspection of incoming Electronic & Electrical components and Assemblies.
- Analysis of electronic components and report generation.
- GRN (Goods Receipt Note) clearance
- Active participation in schemes to improve the quality of Electronic & Electrical components.
- Evaluation of PCB’s (Printed Circuit Board).
- Vendor visit and evaluation
- Electronic Business Group
Education
Bachelor of Science - undefined
SDM College
01.2006
Pre-University College - undefined
SDM College
01.2004
Secondary School Leaving Certificate - undefined
Sacred Heart School
01.2002
Skills
- Team Coordination
- Vendor evaluation
- Relationship management
- Product development
- Budget management
- Vendor relationships
- Cost analysis
- Vendor negotiations
- Vendor performance management
- Decision-making
- Vendor management
- Meeting coordination
- Policy managementManagement
- Recruiting
- Team Management
- Telecommunications
- Team Leadership
- Teamwork
- Vendor Management
- Sourcing
- Contract administration
- Vendor relationship management
Languages
English
Kannada
Hindi
Tulu
Konkani
Kodava
Personal Information
- Father's Name: Lt. Valerian Pinto
- Gender: Female
- Marital Status: Married
Honors And Awards
- Extra Mile Award, 2014
- Awarded for going an extra mile in handling the Motorola Client smoothly, 2013
- Achieved spot awards for the best performance for getting the job done within said SLA, 2012, 2013, 2017
- Achieved Star Performer of the month, 3
- Received Top Gun Award, 2016, 2017
- Received All of fame Award for the extraordinary performance, 2017
- Awarded in recognition for a record of outstanding accomplishment for great customer experience and retention, 2019-06-01
Timeline
Senior Technology Vendor Manager
Autodesk India Private Limited
09.2020 - Current
Service Delivery Manager
Tangoe
05.2018 - 09.2020
Sr. Client Service Analyst
Tangoe Operations
05.2016 - 05.2018
Sr. Consultant
Tangoe Operations
04.2015 - 05.2016
Consultant Team Operations
Tangoe Operations
03.2013 - 04.2015
Associate Consultant Team Operations
Symphony Services
05.2011 - 09.2013
Order Processing Analyst
Dell International Service
07.2010 - 04.2011
Associate Supervisor
Larsen & Toubro Limited
06.2006 - 06.2010
Bachelor of Science - undefined
SDM College
Pre-University College - undefined
SDM College
Secondary School Leaving Certificate - undefined
Sacred Heart School