REENA KAMBLE
Mumbai
Summary
Cabin Service Trainer with a proven track record in enhancing employee soft skills and customer satisfaction. Leveraged expertise in team building and airline operations to develop impactful training programs, boosting team productivity significantly. Skilled in both dynamic instruction and fostering safety standards, demonstrating a commitment to excellence and results.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
Cabin Service Trainer
Air India
New Delhi
12.2023 - Current
- Organized Wine tasting workshops focused on learning food and wine pairings for trainers and Cabin crew across all bases.
- Curated premium cabin training to elevate luxury dining experiences for guests onboard.
- Maintained accurate records of employee progress throughout the duration of their training experience.
- Implemented service training programs that enhanced customer satisfaction among staff and guests.
- Evaluated employee performance during training sessions, offering constructive feedback to aid in skill development.
- Served as a mentor to junior employees, providing guidance and support in their professional development.
- Boosted team morale and productivity by providing ongoing coaching, feedback, and support.
- Developed department training programs to provide employees knowledge and tools necessary to improve personal performance and development.
- Conducted training sessions on customer service protocols.
Coding Instructor
Whitehat Jr
Mumbai
10.2020 - 10.2023
- Developed syllabus and instructional plans for each class session aligned with course objectives to enhance student learning.
- Taught diverse student population by employing various learning styles and abilities.
- Implemented innovative teaching methods to foster achievement of student learning objectives.
- Delivered engaging subject matter to generate excitement and enthusiasm in the classroom.
- Created materials and exercises to illustrate application of course concepts.
- Built strong rapport with students through class discussions and academic advice.
Cabin Crew Member
Jet Airways Pvt Ltd
Mumbai
04.2008 - 04.2020
- Ensured aircraft and passenger compliance with policies, procedures, regulations, and safety guidance.
- Ensured compliance with policies, procedures, and safety regulations, promoting safe travel environment.
- Cross-trained shift staff in various tasks, enhancing flexibility and team readiness.
- Monitored personnel adherence to duties during shifts, maintaining operational standards.
- Cross-trained shift staff in various tasks by rotating assignments on a frequent basis.
- Checked whether personnel completed required duties and responsibilities during respective shifts.
Customer Service Assistant
Jet Airways Pvt Ltd
Mumbai
08.2006 - 04.2008
- Checked in passengers for all domestic and international flights, ensuring smooth boarding process.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Managed customer files and databases to maintain accurate records and support service efficiency.
- Responded to customer inquiries regarding product availability and shipment times, providing timely information to enhance customer satisfaction.
- Maintained and managed customer files and databases.
- Worked as a Counter staff and did check-in for all flights domestic and international.
- Developed team communications and information for meetings.
Education
Bachelor of Commerce -
St. Xaviers High School
05.2004 - 05.2005
IATA - Airfares And World Geography
Columbus Training Center
WSET Level 2 - Wine And Spirits Education Trust
WSET
Skills
- Preflight briefings
- Safety standards and protocols
- Team Building
- Leadership training
- Wine tasting session
- Wine and food pairing
- Company policy adherence
- Premium Cabin Training
- Airline Operations
- Training Program Development
- Soft Skills Instruction
- Performance Evaluation
- Mentoring
- Customer Service
Accomplishments
- WSET Level 2 - WSET
- Organized monthly workshops focused on enhancing employees' soft skills such as communication, teamwork, and problem-solving abilities.
- Enhanced customer satisfaction by implementing effective service training programs for staff.
- Boosted team morale and productivity by providing ongoing coaching, feedback, and support.
- Developed department training programs to provide employees knowledge and tools necessary to improve personal performance and development.
Hobbies
- Listening to music
- Gardening
- Home Decor enthusiast
Interest
Wine Study
Languages
Marathi
First Language
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Cabin Service Trainer
Air India
12.2023 - Current
Coding Instructor
Whitehat Jr
10.2020 - 10.2023
Cabin Crew Member
Jet Airways Pvt Ltd
04.2008 - 04.2020
Customer Service Assistant
Jet Airways Pvt Ltd
08.2006 - 04.2008
Bachelor of Commerce -
St. Xaviers High School
05.2004 - 05.2005
IATA - Airfares And World Geography
Columbus Training Center
WSET Level 2 - Wine And Spirits Education Trust
WSET