Reena Kher
Senior Management Professional | Training & Development Expert | Real Estate Leadership Coach
Gurgaon
Summary
Dr. Reena Sharma is a seasoned senior management professional, specializing in training and development, channel partner engagement, and sales strategy with over 19 years of experience. Renowned for her ability to blend cutting-edge technology with practical training solutions, she has successfully led initiatives to enhance organizational performance and align teams with business goals. She is a leader in leveraging software tools like URVAA for seamless lead generation and digital lead conversion into sales. Dr. Sharma is also adept at designing and conducting induction programs to onboard and prepare new employees for success, ensuring alignment with corporate values and strategic objectives. Her expertise spans real estate, tourism, hospitality, and education, with a demonstrated ability to drive growth, foster innovation, and build high-performing teams through targeted training and mentorship.
Overview
21
21
years of professional experience
Work History
Training & Presales Head
Krisumi
03.2023 - Current
- Designed and implemented training programs for employees across all levels, focusing on customer engagement, digital lead conversion, and channel partner strategies
- Optimized lead generation and sales processes using URVAA software, improving team performance and client acquisition metrics
- Conducted induction programs for new employees, fostering seamless onboarding and integration into company culture
Assistant Professor & Ph.D. Area Chair
Le Cordon Bleu, GD Goenka University
01.2022 - 01.2024
- Directed Ph.D
- Programs and mentored scholars, ensuring high-quality research and timely thesis completion
- Designed curricula for business communication, marketing, and corporate social responsibility courses
- Led faculty development programs, international conferences, and industry-academia collaborations
Head of Training and Development
Pious
Gurgaon, Haryana
08.2013 - 01.2020
- Improved overall company productivity by conducting regular skills assessments and addressing identified gaps through customized training sessions.
- Developed an e-learning platform to enable remote access to training materials, broadening the reach of educational resources throughout the company.
- Increased employee retention rates by developing personalized professional development plans for each team member.
- Created an employee recognition program to acknowledge exceptional performance in training completion, driving increased participation rates across the organization.
Senior Training Manager
APNASAPNA Group
01.2012 - 01.2013
- Conducted sales and customer relationship management training programs, achieving a 20% improvement in customer retention rates
- Partnered with HR to identify skill gaps and develop corresponding training solutions
Senior Training Specialist
Sitel
gurgaon , haryana
07.2010 - 04.2012
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Improved communication between departments by creating targeted team-building exercises and workshops.
- Spearheaded collaborations with subject matter experts from different departments in designing highly effective courses tailored according to needs.
- Reduced training costs by identifying areas for improvement in existing programs and recommending more efficient approaches.
Corporate Trainer
IBM Daksh
01.2004 - 01.2006
- Conducted training sessions for customer service and technical support teams, reducing average handling time by 12%
- Played a key role in improving employee engagement scores through interactive training modules
Education
Ph.D. - Tourism
Hemwati Nandan Bahuguna Garhwal University
Master of Tourism Administration (MTA) - undefined
Hemwati Nandan Bahuguna Garhwal University
B.A. - Pass
Delhi University
Skills
Channel Partner Engagement
Accomplishments
- Channel Partner Engagement, Established and nurtured strong relationships with channel partners, driving a 40% increase in sales efficiency through collaborative strategies and consistent engagement programs.
- URVAA Software Expertise, Conducted training programs that optimized the use of URVAA software, improving lead generation accuracy and boosting digital lead-to-sale conversion rates by 30%.
- Induction Excellence, Designed and facilitated comprehensive induction programs for new employees, reducing onboarding time by 20% and increasing productivity within the first 90 days.
- Sales Training Impact, Increased overall team efficiency by 25% through targeted skill-building sessions, focusing on customer engagement, sales techniques, and closing strategies.
- Strategic Leadership, Spearheaded innovative training programs that bridged academic knowledge with industry needs, resulting in enhanced employee skillsets and organizational growth.
Publicationsandresearch
- Himalayan Heights: Unraveling Mountain Tourism Opportunities in Uttarakhand (SCOPUS)
- E-HRM Practices in Hospitality: Past Review & Future Scope (Journal of Asiatic Society of Mumbai)
- Perceptions, Motivations & Revisit Intentions: A Study of Solo Married Women Travelers in Delhi NCR (International Journal of Tourism Policy)
Keyinitiatives
- Founder of 'KHUSHI' Project: Teaching underprivileged children in collaboration with WICCI.
- International Conference Organizer: Spearheaded events on sustainability and academic development in tourism and hospitality.
Affiliations
WICCI
Timeline
Training & Presales Head
Krisumi
03.2023 - Current
Assistant Professor & Ph.D. Area Chair
Le Cordon Bleu, GD Goenka University
01.2022 - 01.2024
Head of Training and Development
Pious
08.2013 - 01.2020
Senior Training Manager
APNASAPNA Group
01.2012 - 01.2013
Senior Training Specialist
Sitel
07.2010 - 04.2012
Corporate Trainer
IBM Daksh
01.2004 - 01.2006
Ph.D. - Tourism
Hemwati Nandan Bahuguna Garhwal University
Master of Tourism Administration (MTA) - undefined
Hemwati Nandan Bahuguna Garhwal University
B.A. - Pass
Delhi University
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