* Excellence in Planning, developing, implementing and administering programs, procedures, and guidelines in line with the strategic goals of the Organization.
* Developed strategic relationships with stakeholders to impact decisions, support initiatives, clarify responsibility and communicate customer service performance.
* Experience in Supervising a team of third-party Logistics Coordinators.
* New Business Acquisition and Contract finalization.
* Directing, optimizing and coordinating full order cycle.
* Collaborated with various levels including top management across the organization to
develop and empower team, communicate global objectives, facilitated knowledge transfer for project continuity
* long-term strategies to achieve business plan and profitability goals
* Developing a positive customer experience and fostering healthy working relationships
* Planning, developing, implementing and administering programs, procedures, and guidelines to support employees with the strategic goals of the Organization
* Lead implementer of a performance management system * Formulating and recommending HR policies and practices to establish a positive employer-employee relationship
* Developing and implementing training and other initiatives to address current capabilities and future training needs, OJTs, department specific trainings, management
* Constantly reviewing customer feedback and suggesting ways to improve the processes and customer service levels with increased satisfaction rate of > 90%
* Monitoring financial data and recommend solutions to improve profitability
* Keeping track of quality, quantity, stock levels, delivery times, transport costs and efficiency
* Maximized team potential through targeted training and development, reducing staff turnover and improving service provisions -
* Handling challenging situations using conflict management techniques
* Supervising work of contracted employees to deliver work on schedule
* Cultivated and nurtured robust customer and supplier relationships to establish long-term business sustainability
* Conducted regular contract and business case reviews to assess project performance and alignment with organizational objectives
* Identified business risks, conducted thorough risk analyses, developed response plans
* Conducted in-depth analysis of project profitability and delivery schedules, implemented measures to enhance sustainability and improvement
* Communicated with business leadership to evaluate joint initiatives and proposals to see how they align with established roadmaps and business priorities
* Assisted team in developing quotes and proposals for clients
* Developing a comprehensive customer strategy that aligns with the company's overall business goals.
* Supervised budget allocation and exercised control over project activities
* Liaising and negotiating with suppliers, manufacturers, retailers and consumers
* Proactively followed up and expedited progress at vendor locations to ensure project deadlines were met
* Fostered supplier development initiatives for both standard components and novel products, with an unwavering commitment to maintaining high quality standards
* Implemented effective inventory management strategies to optimize operating margins for ongoing projects
* Guiding and leading team members to deliver products/services that meet or exceed the customer requirements
* Assuring Customer have a positive and consistent experience across all touch points, from marketing and sales to post-purchase support.
* working with various departments, such as marketing, sales, product development, and customer support
* Organizing customer retention and loyalty programs for existing customers
* Overseeing daily activities of direct reports, maximizing overall team productivity
* Training and mentoring new and junior staff members to maximize team efficiency
* Providing positive customer experiences and enhanced brand reputation through attentive, helpful service.
* Handling customer complaints & providing appropriate solutions to promote continued customer satisfaction.
* Providing friendly, attentive service by promptly responding to customer inquiries and processing order requests.
* Assisting with product selections according to individual requirements and preferences.
* Listened to individual complaints with an open mind and asked detailed questions to understand issues.
* Responding to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.
* Coordinating referrals and escalations to obtain specialized support.
* Providing information on after-sales services for comprehensive support.
* Developed and implemented merchandising strategies to maximize sales and profitability.
* Analyzed customer preferences to determine which products should be stocked in store.
* Collaborated with vendors to negotiate prices and secure inventory levels.
* Maintained accurate records of all purchases, returns, and exchanges.
* Tracked customer feedback through surveys, interviews, focus groups.
* Evaluated competitor's products and services to maintain a competitive advantage.
Lead Generation
Bid Strategy Planning
Cost Optimization
Articulate / Draft Proposals
Price Negotiation
Coordination with CFT Team
Site Survey Assistance
Excellent Presentation
Financial Acumen
Business Development
Supply Chain Management
Budgeting & Forecasting
Executive General Management Programme, Indian Institute of Management, Bangalore, Bangalore, 2023
Date of Birth: 09/20/1988
Executive General Management Programme, Indian Institute of Management, Bangalore, Bangalore, 2023