Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Languages
Languages
Affiliations
Timeline
Generic
Reena Kumari

Reena Kumari

Delhi

Summary

* Excellence in Planning, developing, implementing and administering programs, procedures, and guidelines in line with the strategic goals of the Organization.
* Developed strategic relationships with stakeholders to impact decisions, support initiatives, clarify responsibility and communicate customer service performance.
* Experience in Supervising a team of third-party Logistics Coordinators.
* New Business Acquisition and Contract finalization.
* Directing, optimizing and coordinating full order cycle.
* Collaborated with various levels including top management across the organization to
develop and empower team, communicate global objectives, facilitated knowledge transfer for project continuity
* long-term strategies to achieve business plan and profitability goals
* Developing a positive customer experience and fostering healthy working relationships

Overview

14
14
years of professional experience
1
1
Certification

Work History

Solar PV, Energy Storage Business Development

Helmsman Quality & Technology Services Co. Ltd (HQTS)
Delhi
01.2023 - Current
  • Managed a team of sales professionals in achieving organizational goals.
  • Provided leadership, guidance, motivation, and training to staff members as needed.
  • Established key performance metrics to measure effectiveness of marketing campaigns.
  • Designed promotional materials such as brochures and flyers to increase brand awareness.
  • Collaborated with other departments to ensure successful product launches.
  • Monitored progress of all projects related to business development activities.
  • Coordinated with internal teams on marketing initiatives aimed at driving revenue growth.

General Affairs Manager

Lead Generation
Delhi
08.2019 - 12.2022

* Planning, developing, implementing and administering programs, procedures, and guidelines to support employees with the strategic goals of the Organization

* Lead implementer of a performance management system * Formulating and recommending HR policies and practices to establish a positive employer-employee relationship

* Developing and implementing training and other initiatives to address current capabilities and future training needs, OJTs, department specific trainings, management

* Constantly reviewing customer feedback and suggesting ways to improve the processes and customer service levels with increased satisfaction rate of > 90%

* Monitoring financial data and recommend solutions to improve profitability

* Keeping track of quality, quantity, stock levels, delivery times, transport costs and efficiency

* Maximized team potential through targeted training and development, reducing staff turnover and improving service provisions -

* Handling challenging situations using conflict management techniques

* Supervising work of contracted employees to deliver work on schedule

International Business Development Manager

Helmsman Quality & Technology Services Co. Ltd (HQTS)
Delhi
10.2016 - 07.2019

* Cultivated and nurtured robust customer and supplier relationships to establish long-term business sustainability

* Conducted regular contract and business case reviews to assess project performance and alignment with organizational objectives

* Identified business risks, conducted thorough risk analyses, developed response plans

* Conducted in-depth analysis of project profitability and delivery schedules, implemented measures to enhance sustainability and improvement

* Communicated with business leadership to evaluate joint initiatives and proposals to see how they align with established roadmaps and business priorities

* Assisted team in developing quotes and proposals for clients

Chief Customer Officer (CCO)

Helmsman Quality & Technology Services Co. Ltd (HQTS)
Delhi
08.2015 - 08.2016

* Developing a comprehensive customer strategy that aligns with the company's overall business goals.

* Supervised budget allocation and exercised control over project activities

* Liaising and negotiating with suppliers, manufacturers, retailers and consumers

* Proactively followed up and expedited progress at vendor locations to ensure project deadlines were met

* Fostered supplier development initiatives for both standard components and novel products, with an unwavering commitment to maintaining high quality standards

* Implemented effective inventory management strategies to optimize operating margins for ongoing projects

Customer Relations Manager

Helmsman Quality & Technology Services Co. Ltd (HQTS)
Delhi
08.2013 - 07.2015

* Guiding and leading team members to deliver products/services that meet or exceed the customer requirements

* Assuring Customer have a positive and consistent experience across all touch points, from marketing and sales to post-purchase support.

* working with various departments, such as marketing, sales, product development, and customer support

* Organizing customer retention and loyalty programs for existing customers

* Overseeing daily activities of direct reports, maximizing overall team productivity

* Training and mentoring new and junior staff members to maximize team efficiency

Customer Service Executive

Helmsman Quality & Technology Services Co. Ltd (HQTS)
Delhi
08.2011 - 05.2013

* Providing positive customer experiences and enhanced brand reputation through attentive, helpful service.

* Handling customer complaints & providing appropriate solutions to promote continued customer satisfaction.

* Providing friendly, attentive service by promptly responding to customer inquiries and processing order requests.

* Assisting with product selections according to individual requirements and preferences.

* Listened to individual complaints with an open mind and asked detailed questions to understand issues.

* Responding to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.

* Coordinating referrals and escalations to obtain specialized support.

* Providing information on after-sales services for comprehensive support.

Merchandiser Manager –

N R Silks, Noida, U.P
Noida
08.2010 - 08.2011

* Developed and implemented merchandising strategies to maximize sales and profitability.

* Analyzed customer preferences to determine which products should be stocked in store.

* Collaborated with vendors to negotiate prices and secure inventory levels.

* Maintained accurate records of all purchases, returns, and exchanges.

* Tracked customer feedback through surveys, interviews, focus groups.

* Evaluated competitor's products and services to maintain a competitive advantage.

Education

MBA - Marketing Management

Jaipur National University
Jaipur Rajasthan
11-2016

Master of Arts - InIndustrial Psychology

Patna University
Patna
05-2010

Bachelor of Arts - Psychology

B.N. College
Patna
08-2008

Skills

Lead Generation
Bid Strategy Planning
Cost Optimization
Articulate / Draft Proposals
Price Negotiation
Coordination with CFT Team
Site Survey Assistance
Excellent Presentation
Financial Acumen
Business Development
Supply Chain Management
Budgeting & Forecasting

Certification

Executive General Management Programme, Indian Institute of Management, Bangalore, Bangalore, 2023

Accomplishments

  • Felicitated with Best Employee Award in 2019
  • Honored with Best KA Manager Award in 2017
  • Received Best CRM Manager Award in 2015

Personal Information

Date of Birth: 09/20/1988

Languages

  • English
  • Hindi

Languages

Hindi
First Language
English
Proficient (C2)
C2

Affiliations

  • Leading Dubai office Business development
  • Leading India office Customer service management development
  • Leading Bangladesh Business development government project

Timeline

Solar PV, Energy Storage Business Development

Helmsman Quality & Technology Services Co. Ltd (HQTS)
01.2023 - Current

General Affairs Manager

Lead Generation
08.2019 - 12.2022

International Business Development Manager

Helmsman Quality & Technology Services Co. Ltd (HQTS)
10.2016 - 07.2019

Chief Customer Officer (CCO)

Helmsman Quality & Technology Services Co. Ltd (HQTS)
08.2015 - 08.2016

Customer Relations Manager

Helmsman Quality & Technology Services Co. Ltd (HQTS)
08.2013 - 07.2015

Customer Service Executive

Helmsman Quality & Technology Services Co. Ltd (HQTS)
08.2011 - 05.2013

Merchandiser Manager –

N R Silks, Noida, U.P
08.2010 - 08.2011

MBA - Marketing Management

Jaipur National University

Master of Arts - InIndustrial Psychology

Patna University

Bachelor of Arts - Psychology

B.N. College

Executive General Management Programme, Indian Institute of Management, Bangalore, Bangalore, 2023

Reena Kumari