Reena Kumari

• Lading team to achieve organizational goals, providing leadership, guidance, motivation, and training as needed.
• Established key performance metrics to measure the effectiveness of marketing campaigns.
• Collaborated with other departments to ensure successful product launches.
• Monitored the progress of all projects related to business development activities.
• Feasibility Study Conducted thorough analysis to assess viability of solar project.
• Supplier Evaluation and Qualification: Vetted suppliers to ensure reliability and quality, mitigating supply chain risks.
• Equipment Procurement, Selected suppliers through rigorous evaluation process, ensuring adherence to quality standards.
• Document Control and Traceability: Implemented robust system to track materials from origin to installation, ensuring quality control.
• Community Engagement Engaged stakeholders, developed ESG strategy, and implemented community investment programs for positive impact.

* Planning, developing, implementing and administering programs, procedures, and guidelines to support employees with the strategic goals of the Organization

* Lead implementer of a performance management system * Formulating and recommending HR policies and practices to establish a positive employer-employee relationship

* Developing and implementing training and other initiatives to address current capabilities and future training needs, OJTs, department specific trainings, management

* Monitoring financial data and recommend solutions to improve profitability

* Maximized team potential through targeted training and development, reducing staff turnover and improving service provisions

* Cultivated and nurtured robust customer and supplier relationships

* Conducted regular contract and business case reviews to assess project performance

* Identified business risks, conducted thorough risk analyses, developed response plans

* Conducted in-depth analysis of project profitability

* Communicated with business leadership to evaluate joint initiatives and proposals

* Assisted team in developing quotes and proposals for clients

* Developing a comprehensive customer strategy

* Supervised budget allocation and exercised control over project activities

* Liaising and negotiating with suppliers, manufacturers, retailers and consumers

* Proactively followed up and expedited progress at vendor locations to ensure project deadlines were met

* Fostered supplier development initiatives for both standard components and novel products

* Implemented effective inventory management

* Guiding and leading team members to deliver products/services that meet or exceed the customer requirements

* Assuring Customer have a positive and consistent experience across all touch points

* working with various departments, such as marketing, sales, product development

* Organizing customer retention and loyalty programs for existing customers

* Overseeing daily activities of direct reports, maximizing overall team productivity

* Training and mentoring new and junior staff members to maximize team efficiency

* Providing positive customer experiences and enhanced brand reputation through attentive

* Handling customer complaints & providing appropriate solutions to promote continued customer satisfaction.

* Providing friendly, attentive service by promptly responding to customer inquiries and processing order requests.

* Assisting with product selections according to individual requirements and preferences.

* Responding to live chat rooms to answer and resolve customer queries

* Providing information on after-sales services for comprehensive support.

* Developed and implemented merchandising strategies to maximize sales and profitability.

* Analyzed customer preferences to determine which products should be stocked in store.

* Collaborated with vendors to negotiate prices and secure inventory levels.

* Maintained accurate records of all purchases, returns, and exchanges.