Reena Menon

Hiring Volume -

• Facilitated 850+ successful student recruitments through internships and final placements.
• Led campus hiring initiatives involving 500+ organizations over the last 8 years.
• Successfully managed one of the university's largest recruitment drives involving 1,200 candidates in a single day.

Corporate & Industry Engagement

• Built and managed long-term relationships with national and multinational organizations.
• Brought 20+ CXOs and industry leaders annually to campus for guest lectures, leadership talks, workshops, and networking initiatives.

People Management - Mentored students, placement coordinators, and junior team members while collaborating with faculty and senior leadership

Training & Development -

• Delivered employee onboarding and induction sessions.
• Presented the Career Services & Placement Process during the University's Employee Induction Program.
• Conducted training on employability, interview readiness, professional etiquette, and recruitment processes.

Key Achievements -

• Successfully managed the department as L2 in the Director's absence for the last five years.
• Facilitated 850+ successful placements across internships and final placements.
• Led one of the largest campus recruitment processes with 1,200 candidates in a single day.
• Established hiring partnerships with 500+ organizations over an eight-year period.
• Strengthened employer relationships, enhancing recruiter engagement and repeat hiring.
• Improved placement operations through process standardization, Salesforce adoption, and data-driven reporting

• Owned client relationship management and delivery performance for corporate recruitment and engagement initiatives.
• Led delivery planning, stakeholder communication, and performance tracking to ensure quality and timeline adherence.
• Drove initiatives to improve customer experience, engagement effectiveness, and institutional brand recall.
• Acted as point of escalation for client issues, ensuring timely resolution and sustained satisfaction.

• Led a 20-member team delivering end-to-end banking services while ensuring SLA adherence and service quality.
• Managed operations, customer experience, compliance, and revenue targets, consistently achieving up to 200% of business goals.
• Oversaw risk management, issue resolution, and escalation handling for high-value clients.
• Monitored financial performance, revenue leakage, and operational efficiency, implementing corrective actions where required.
• Drove training and coaching initiatives to improve productivity, retention, and service consistency.
• Designed and delivered process, product, and service quality training for sales and service teams.
• Partnered with operations to address service gaps and improve delivery effectiveness and customer experience.
• Led branch operations to optimize financial product sales, enhance customer experience, and achieve a 20% growth in loan disbursement while ensuring regulatory compliance and risk management.

• Ensured SLA adherence, quality scores, and process compliance through audits, coaching, and reviews.
• Acted as first-level escalation point for operational and client issues.
• Contributed to process improvements and efficiency initiatives to enhance service outcomes.
• Developed and executed targeted training programs for branch staff at TATA AIG LIFE, enhancing insurance product knowledge and sales techniques, resulting in a 20% increase in branch productivity and improved customer engagement

• Led and motivated a team of customer service representatives at WIPRO BPO to consistently exceed performance targets, improve client satisfaction scores, and streamline operational workflows.
• Acted as first-level escalation point for operational and client issues.
• Ensured SLA adherence, quality scores, and process compliance through audits, coaching, and reviews.