Summary
Overview
Work History
Education
Skills
Accomplishments
STRENGTHS
Timeline
Generic

REENA PANGAMBAM

LEAD HR (Recruitment Specialist/ HR Operations)
Bengaluru

Summary

I look forward for an opportunity to work in an exciting environment that also provides ample opportunities for personal development and to obtain a position that will enable me to use my strong organizational skills, educational background and ability to work well with people.


Professional with strong background in Human Resources, prepared for this role. Expertise in recruitment, employee relations, and policy implementation. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in conflict resolution, talent acquisition, HR Operations, Benefits and Workforce Management.

Overview

17
17
years of professional experience
3
3
Languages

Work History

Lead HR

Concentrix
03.2022 - 09.2024
  • Sourcing candidate from multiple channels: Vendors / LinkedIn / Naukri / Referrals.
  • End to End Recruitment for Stake Holders on Niche Skills on Senior-level / Support roles and Manager roles
  • End to End Recruitment: Managing end to end support level (Lateral positions) like sourcing, screening, Scheduling Interviews & coordination, feedback collection, documentation, Salary Negotiation, Creating Employment agreement post salary discussion.
  • Coordination with technical panel and understanding their requirements and accordingly drafting a job description.
  • Post-offer follow-up till candidate joins and also do Day 1 joining follow-up
  • Ability to manage multiple stakeholders on domains like E-commerce, BFSI, Telecom, Finance & Accounting.
  • Dedicated partnership with HR and executive management to develop workforce plans, budgets and hiring forecasts in existing and emerging markets.
  • Build and manage relationships with executives and senior leaders from vendor side as well.
  • Worked on both hiring of functional roles like QA, Sr. QA & QA lead role. Also recruited functional roles like Asst Manager, Operations Manager Customer executive & process trainer roles.
  • Scheduling of interviews, screening of resumes, coordinating for further rounds of interview, post selection follow-up.
  • Regular Interaction/daily meetings with team and business unit heads to discuss requirements, determine focus, sourcing strategies, interview evaluations, offers, hires, future requirements and create a funnel of potential candidates proactively.
  • Creating and managing job postings on Workday to attract candidates.
  • Maintain accurate records and reports within ATS and HRIS tools.
  • Making proper strategies to complete the team targets.
  • Leading Ramp process and Ramp call for PAN India and hiring the rightful candidates within the given timeline.

HR Executive

Wipro Limited (Payroll: Magna Infotech Private Limited)
10.2013 - 05.2015
  • To look after benefits and compensation of the employees, Bank a/c opening.
  • Validating & processing of invoices related to employee benefits of all regions.
  • Coordinating with service provider, preparing reports and dashboards.
  • Handling issues regarding the health insurance of the employees.
  • Advising the payroll input related to the benefits of employees & Reconciliation the same on monthly basis.
  • Coordinating with payroll, leave, onboarding team for providing insurance coverage.
  • Replying mails for the customer regarding deduction of benefits including insurance coverage.
  • Coordinating with the teams regarding KPIs to update on weekly basis.
  • To work with the Team Leader to identify the issue and implement quick resolutions.
  • To initiate and track the status of the new joinees.
  • Prepared daily status and weekly reports of the activities of our project.
  • To ensure process management capabilities and quality delivery and preparing SLA on time.
  • Provide training and preparing process SOP documentation.
  • Interacting with the vendor management clients.
  • KEY RESPONSIBILITY AREAS

Human Resource(WFM)

Aon Hewitt
11.2011 - 12.2012
  • To look after the Compensations and Benefits of the customer.
  • Preparing and managing queue for other associates.
  • Responsible for timely and accurate service delivery at defined productivity levels
  • To ensure First Time Resolution to customers.
  • Payroll (To record time sheet data, payroll processing and distribution).
  • To maintain documentation of SOPs/Operating Instructions
  • Preparations and Submission of daily reports.
  • To identify, share and support operational improvements.
  • To acquire and transfer knowledge from onshore (as and when required)
  • To comply to all Data Security and Code of Conduct standards
  • To Ensure Time Sheets are filled regularly
  • To works with the Operations Manager (OM) to identify issues, opportunities for improvement and to recommends / implements solutions
  • To ensure 100% production time is spent on processing
  • To take complete ownership of self learning& development
  • To adhere to team schedules and leave plans
  • To comply to TRBS & MIS guidelines
  • To exhibit organization's value system
  • KEY RESPONSIBILITY AREAS

Assistant Manager in Corporate Office

North East Region Housing Finance Company LTD
04.2010 - 06.2011
  • Company Overview: This Company is registered under National Housing Bank and deals in Home Loan and Loan Against Property. Over 1 year experience in the areas of Nonbanking, Remittance and Operation Management in the service industry.
  • Calculating eligibility of loans files and checks paper files submitted by the customers.
  • Verifications of customer documents regarding the loans with hired agencies.
  • Preparing Investigation Reports.
  • Maintaining Office Files and accounts details.
  • Loan Processing, handling walk-in customer, Telephone Enquiries
  • To approve loans within specified limits, and refer loan applications outside those limits to management for approval
  • To analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
  • To obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information
  • To review loan agreements to ensure that they are complete and accurate according to policy.
  • To compute payment schedules.
  • To stay abreast of new types of loans and other financial services and products in order to better meet customers' needs
  • KEY RESPONSIBILITY AREAS

Data Entry Operator in Front Office

CD Byte Computers
05.2007 - 01.2009
  • Responsible for editing, processing (data entry) and distribution of raw source documents
  • To consult with supervisor in providing needed information for keying process
  • To adhere to strict batch processing schedule to meet deadlines
  • To prepare source data for entry by opening and sorting mail; verifying and logging receipt of data; obtaining missing data
  • To keep the records of different tasks, files and manage proofread reports.
  • To provide the daily status of work and entries done throughout the working hour.
  • KEY RESPONSIBILITY AREAS

Education

MBA - Marketing and Human Resource

Guru Jambeshwar University of Science and Technology

Bachelor of Education - undefined

Manipur University

Graduate in Botany Honours - undefined

Maharaja Sayajirao University, Vadodara

Passed Out 12th - undefined

COHSE, Manipur

Passed Out 10th - undefined

BOHSE, Manipur

Skills

    Knowledge of SAP HR, HRIS HCM tools, Phenom, Workday, Hirepro, Siebel, Content Manager

    Operations management

    Team leadership

    Time management

    Recruiting and interviewing

    Problem-solving

    Customer relationship management (CRM)

    Adaptability and flexibility

    Goal setting

    Employee performance evaluations21`

    Recruitment and hiring

    Vendor relationship management

Accomplishments

  • Awarded the beyond the call off Duty and best team Awesome
  • Awarded the best employee and Ops Acer in 2023 and 2024.
  • Awarded Third Position in Science Seminar Competition.
  • Awarded Second Position in Debate Competition.

STRENGTHS

  • Ability to adapt quickly to changing situations
  • Ability to face challenging situations with never say die attitude
  • Ability in sales planning and understanding of the risk side of the business

Timeline

Lead HR

Concentrix
03.2022 - 09.2024

HR Executive

Wipro Limited (Payroll: Magna Infotech Private Limited)
10.2013 - 05.2015

Human Resource(WFM)

Aon Hewitt
11.2011 - 12.2012

Assistant Manager in Corporate Office

North East Region Housing Finance Company LTD
04.2010 - 06.2011

Data Entry Operator in Front Office

CD Byte Computers
05.2007 - 01.2009

Bachelor of Education - undefined

Manipur University

Graduate in Botany Honours - undefined

Maharaja Sayajirao University, Vadodara

Passed Out 12th - undefined

COHSE, Manipur

Passed Out 10th - undefined

BOHSE, Manipur

MBA - Marketing and Human Resource

Guru Jambeshwar University of Science and Technology

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REENA PANGAMBAMLEAD HR (Recruitment Specialist/ HR Operations)