REENA PRADEEP
Training Lead | Account Manager | Quality Auditor
Bengaluru
Summary
With more than 10 years of experience from Sales, Customer Success & now into e-commerce vertical. Dynamic Training Lead offering Hardworking Senior Trainer enthusiastic about teaching employees and developing new skillsets. Creates lesson plans and supporting materials, as well as coordinates meeting spaces and administers tests.
Well-qualified Training Lead adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
I'm also expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies.
Proficient in product monetization and mobilization approaches to boost long-term revenue generation. Dedicated to meeting and exceeding customer needs.
Overview
12
12
years of professional experience
15
15
years of post-secondary education
5
5
Certifications
Work History
Account Manager
Amazon.com, Development Centre
Bangalore
12.2016 - Current
- Taking complete ownership for portfolio of accounts – Standard and High Value advertisers
- Reviewing every account in portfolio in complete detail to understand current level of performance
- Engaging with advertisers/in-country Account Manager to understand their advertising goals and expectations from program
- Leading kickoff calls with advertisers and drives discussion using preset agenda, as and when necessary
- Flawlessly executing end-to-end ad optimization, liaising with key internal and external stakeholders
- Analyzing account performance against key metrics to identify, recommend and implement optimization solutions to increase efficiency and meet clients’ KPIs
- Analyzing data trends and creating keywords lists, bids and budget suggestions; gathering and analyzing data at account/campaign/industry level
- Monitoring and communicating campaign progress through regular, in-depth activity reports and insights, using this knowledge as basis for future campaigns
- Working with Account Management, Sales & Marketing and Product teams to identify and solve issues blocking advertiser performance
- Identifying opportunities to improve Amazon Advertising’s product based on customer feedback, data analysis, and feature gaps with competitive products
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Managed over 40 accounts by reviewing and mitigating discrepancies and collaborating with account holders
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Developed and implemented strategies to increase client retention
Senior Executive, Senior Consultant
Elite Matrimony.com
Bangalore
03.2015 - 06.2016
- Primary objective is to develop new customer relationship adhering with set guidelines as per company policies
- Built and maintain very strong business relationships to ensure retention
- Sought new business opportunities with new and existing clients
- Develop and control quality control measures
- Reduced client complaints by 50% by mentoring customer service representatives
- Maintain and manage regular contacts with clients to ensure customer satisfaction
- Handling Elite Cliental Base across various parameters
- Interacted with VIP and HNI clients like - Sports stars, Celebrities, Politicians and Business class
Marketing Consultant
Volvo Cars
Bengaluru
09.2013 - 12.2014
- Contact and communicate with customers to identify needs using the Asbury selling process
- Conducting events in various premium Malls and locations like Golf, star hotels, Banner Ads and Email marketing
- Build rapport with customers to build a base of referrals to establish customer network
- Test drives, present vehicle product information, pricing and incentives
- Selling vehicles that satisfy customer’s needs and meeting or exceed dealership sales goals
- Using the dealership customer relationship management system in managing all customer contacts and keeping accurate records of every contact result
- Generating new business by prospecting, making follow up calls to customer base and referral sources and educating all potential customers on our products and incentive programs.
Senior Consultant
Maruti Suzuki, Pratham Motors
Bangalore
02.2012 - 08.2013
- Organized Events in Malls, Banks & Auto Shows
- Did proper need analysis of customer and then suggesting them vehicle according to need
- Assigned target achieved regularly
- One of highest revenue generator with most number of cars sold.
Team Lease, Lease Pvt. Ltd
Bangalore
08.2011 - 02.2012
- Answering calls in a Prompt Courteous Manner
- Maintain good relationship with customer
- Accepting responsibilities as and when delegated by supervisor
- Achieved 100% accuracy in the Quality of work during October month at Team Lease Pvt
- Ltd
- My Team was awarded as STAR TEAM in our Process,
- Additional Skills & Expertise:
- Digital Marketing certified
- Google Analytics
- SEO, SEM framework
- Telephone & Email Ethics
- Multi Linguistic
Education
Masters in Business Administration -
Don Bosco Institute of Technology
Bengaluru, KA 06.2009 - 08.2011
Bachelor of Business Administration -
Shree Rama Krishna College
Coimbatore, TN 07.2006 - 01.2009
Pre University -
Sri Baldevdas Kikkani Higher Secondary School
Coimbatore, TN 06.2004 - 01.2006
SSLC -
Baba Nanak Sindhi Hindi High School
Nagpur, MH 06.1994 - 01.2003
Skills
MS Excel Expert - Intermediate
Accomplishments
1. Received best performer award on several occasions
2. Scored 100% in my professional quiz
3. Best Quality auditor award
Certification
Digital Marketing certified
Timeline
Account Manager
Amazon.com, Development Centre
12.2016 - Current
Senior Executive, Senior Consultant
Elite Matrimony.com
03.2015 - 06.2016
Marketing Consultant
Volvo Cars
09.2013 - 12.2014
Senior Consultant
Maruti Suzuki, Pratham Motors
02.2012 - 08.2013
Team Lease, Lease Pvt. Ltd
08.2011 - 02.2012
Masters in Business Administration -
Don Bosco Institute of Technology
06.2009 - 08.2011
Bachelor of Business Administration -
Shree Rama Krishna College
07.2006 - 01.2009
Pre University -
Sri Baldevdas Kikkani Higher Secondary School
06.2004 - 01.2006
SSLC -
Baba Nanak Sindhi Hindi High School
06.1994 - 01.2003
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