REENA ROSLIN R
Secretary
ANDRA PRADESH,AP
Summary
Hospitality professional with strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.
Overview
9
9
years of professional experience
Work History
HOSTESS
sea zen
10.2024 - 02.2025
- Greeting Guests: Warmly and professionally greet guests as they arrive at the restaurant
- Managing Reservations: Handle phone calls, take reservations, and manage the reservation system
- Seating Guests: Efficiently seat guests based on availability and preferences, ensuring a smooth flow of traffic.
- Communication: Communicate with the wait staff about table turnover and guest needs
- Ensuring a Positive Experience: Address guest concerns and ensure a positive dining experience
- Additional Tasks: May also assist with setting tables, providing menus, or taking drink orders
- Briefed waitstaff on specific guest requirements, like allergies, enhanced communication protocols leading to a 20% increase in positive guest feedback scores, and reduced order errors
HOSTESS
NOVEMBER&CO
11.2022 - 01.2024
- In the hostess role, you will interact directly with guests
- You will be expected to dress neatly and appropriately to make a good impression
- Maintaining a friendly, approachable attitude is crucial in this position
- Success in this role will be demonstrated by providing outstanding service to drive customer satisfaction ratings, retention, and growth
HOSTESS
GASTRONOMICA RESTAURANT
12.2020 - 10.2022
- Welcoming guests in a warm and friendly manner
- Ascertains theirs dining needs
- Seats guests and manage the seating chart
- Monitors restaurant activity to determine seating and dining flow
- Respond to guest inquiries and requests in a timely, friendly, and efficient manner
- Perform opening and closing duties, as needed
- Assist others with side work including, but not limited to cleaning, stocking, folding, silverware
- Help team members and others departments wherever necessary to maintain positive working relationships
ASSISTANT ENGINEERi SECRETARY
BAHMAN COMBINED GROUP.CO
08.2016 - 02.2020
- Assisting Engineer & Engineering for preparing memo/presentations/ and maintaining data
- Assisting Engineering in preparing contract
- Processing & sending all outgoing memos & Reliability Team
- Maintaining corresponding files & data entry of the same
- Coordinate calendars, meeting schedules and organized agendas
- Assisted in handling employee record and computer works
- Achievements: Employee of the month - September 2018
Education
B-TECH - Civil Engineering
NOVA COLLEGE OF ENGINEERING &TECHNOLOGY
JENGAREDDYGUDEM04-2013
Skills
- Client support
- Proficient in managing multiple tasks
- Effective empathy
- Polite customer service on calls
Accomplishments
- Employee of the month, 09/01/18
- Presentation on 'TOTAL STATIONARY'
- HOSTESS (Employee of the month), 06/01/21
- HOSTESS (Employee of the month), 09/01/21
- HOSTESS (Employee of the month), 03/01/22
Personal Information
- Date of Birth: 07/25/92
- Nationality: Indian
- Marital Status: Single
Languages
Arabic
Intermediate (B1)
English
Bilingual or Proficient (C2)
Timeline
HOSTESS
sea zen
10.2024 - 02.2025
HOSTESS
NOVEMBER&CO
11.2022 - 01.2024
HOSTESS
GASTRONOMICA RESTAURANT
12.2020 - 10.2022
ASSISTANT ENGINEERi SECRETARY
BAHMAN COMBINED GROUP.CO
08.2016 - 02.2020
B-TECH - Civil Engineering
NOVA COLLEGE OF ENGINEERING &TECHNOLOGY
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