REENA THOMAS
Chennai
Summary
Reliable Fulfillment Manager with expertise in process improvements, performance management, and quality assurance. Strong communicator and problem solver who excels in cross-functional leadership and decision-making. Dedicated to delivering quality in all operational activities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
FULFILLMENT MANAGER: Reputation
Vendasta Technologies
Chennai
09.2023 - Current
- Lead and manage people operations across Vendasta's Reputation division, overseeing teams in India and Canada.
- Continuously improve and create new operational processes to address evolving business needs.
- Collaborate with cross-functional teams to strategize, plan, and execute special projects.
- Develop training programs and manage staff training sessions on operational best practices.
- Act as the main point of contact for operational challenges, maintaining communication between teams and upper management.
- Maintained high standards in meeting or surpassing service-level expectations (SLEs) and delivering on time, cultivating an environment of ongoing improvement.
FULFILLMENT MANAGER: Listings
Vendasta Technologies
01.2023 - Current
- Led a team within the Listings & Reputation departments to resolve customer service issues related to order fulfillment.
- Analyzed operational performance, service level expectations, and cancellation rates to implement improvements.
- Conducted root cause analyses to address performance issues and improve customer satisfaction.
- Coordinated with various departments to meet key performance indicators (KPIs).
- Optimized team dynamics for improved efficiency, while simultaneously assisting individuals in reaching their full potential.
- Recruited and trained talented individuals for team and organization
TEAM LEAD: LISTINGS & REPUTATION
Vendasta Technologies
06.2022 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Organized regular meetings with all stakeholders to ensure clear communication between departments.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Coordinated resources across multiple teams to achieve project goals within budget constraints.
- Identified opportunities for process improvements, implementing changes when required.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Provided support to junior staff during peak periods of workloads.
- Created detailed reports on team activities as requested by management.
- Maintained accurate records of employee attendance and task completion times.
- Motivated staff through positive reinforcement techniques.
- Delegated tasks appropriately according to individual skill sets.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with management team to implement new work procedures or policies.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
Graphic & Web Designer
Vendasta Technologies
10.2020 - Current
- Developed mockups, prototypes, and high-fidelity designs in Photoshop and Illustrator.
- Created logos, icons, illustrations, infographics, and banners for various websites.
- Designed new, on-brand visual elements focusing on concept and messaging.
- Developed engaging marketing and promotional advertisements to generate sales revenue and grow customer base.
- Selected colors and themes while adding functionality to create new designs.
- Received high client satisfaction for creating visually appealing and functional WordPress sites
- Designed visual content for advertising campaigns across various social media platforms
- Collaborated with senior leadership, sales teams, and executives to develop branding strategies, business proposals, presentations, and creative materials.
- Researched current trends in graphic design technologies to stay ahead of competition.
- Managed multiple projects simultaneously while meeting deadlines effectively.
- Prepared presentations outlining project progress or new concepts being proposed.
- Submitted design ideas to plan projects with customers and managers.
- Developed, designed, laid out and produced variety of technical illustrations for brochures, banners and signs.
Graphic Designer
Triumph Selling
06.2021 - 12.2022
- Developed graphics, logos and layouts for product illustrations, company logos, and websites.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Created visual concepts using computer software to communicate ideas that inspire, inform, or captivate consumers.
- Collaborated with clients and stakeholders to ensure satisfaction of design deliverables.
- Produced promotional displays, packaging and marketing collateral for retail environments.
- Designed print materials such as brochures, flyers and posters for marketing campaigns.
- Edited photographs for use in digital media platforms including web banners and social media posts.
- Generated website designs that are visually appealing yet user-friendly across multiple browsers and devices.
- Maintained up-to-date knowledge of industry trends in graphic design technologies.
- Researched competitive products and services to identify opportunities to improve customer experience through design changes.
- Contributed ideas to brainstorming sessions regarding new products or features.
- Conceptualized original website design prototypes based on client requirements.
- Liaised with printers to ensure accuracy of final prints.
- Reviewed feedback from clients or other stakeholders on existing designs before making necessary modifications.
- Proofread all material prior to submission ensuring accuracy of content.
- Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design email blasts, catalogs, posters and other promotional materials.
- Designed new, on-brand visual elements focusing on concept and messaging.
- Selected colors and themes while adding functionality to create new designs.
- Prepared branding packages for point of sale displays, promotional materials and product packaging.
GRAPHIC DESIGNER
Raga Design
01.2019 - 01.2020
- Designed creative visual content including social media posts, logos, and promotional materials, ensuring alignment with client branding
- Collaborated with clients and internal teams to understand design requirements and deliver high-quality visual content
- Contributed to branding initiatives, creating visual identities and developing branding guidelines.
GRAPHIC DESIGNER & COPYWRITER
Liquid Stone
01.2018 - 01.2019
- Developed graphic designs and wrote copy for digital advertising, aligning marketing messages with visual content
- Collaborated closely with the marketing team to maintain brand consistency.
GRAPHIC DESIGNER
Jins Arts Studio
01.2016 - 01.2017
- Designed marketing materials such as graphics, brochures, and posters for advertising campaigns
- Worked on both digital and print mediums, adhering to client specifications and industry standards.
Education
Bachelor of Engineering in Computer Science -
Tamilnadu College of Engineering
05-2015
Skills
- People Management
- Operational Enhancement
- Workforce Skill Enhancement
- Project Management
- Service Quality Leadership
- Graphic Design & Branding
- Content Development
- Effective Client Communication
Languages
- Malayalam, Native
- English, Fluent
- Tamil, Fluent
Certification
- Have Placed third in district level moral science exam
- Completed Graphic and Web Design From Image Creative Education
- Done a Certification course of HP Software Automaton
- Successfully Completed Software Tester in Selenium Automation Tool From Fu-VISION Training Solution Pvt.Limited
- Was an active member in NCC and attended A level exam
Timeline
FULFILLMENT MANAGER: Reputation
Vendasta Technologies
09.2023 - Current
FULFILLMENT MANAGER: Listings
Vendasta Technologies
01.2023 - Current
TEAM LEAD: LISTINGS & REPUTATION
Vendasta Technologies
06.2022 - Current
Graphic Designer
Triumph Selling
06.2021 - 12.2022
Graphic & Web Designer
Vendasta Technologies
10.2020 - Current
GRAPHIC DESIGNER
Raga Design
01.2019 - 01.2020
GRAPHIC DESIGNER & COPYWRITER
Liquid Stone
01.2018 - 01.2019
GRAPHIC DESIGNER
Jins Arts Studio
01.2016 - 01.2017
Bachelor of Engineering in Computer Science -
Tamilnadu College of Engineering
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