Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Reena Mary Vidya

Finance Professional
Bangalore,Karnataka
Reena Mary Vidya

Summary

O2C & P2P Professional Core Competencies Strategic Planning Stakeholder Management Productivity Management Global and Remote Team Leadership Management Curriculum development Project & Delivery Management Transition Management SLA Definition and Implementation Process Management Change Management Team Building and Leadership A professional with over 19 years of accomplished management experience. Strategic problem-solver who envisions smart solutions and executes with urgency across all levels of the organization. Active participation in training O2C teams at different levels and Content development of curriculum. Organized and lead workshops to train the trainers. Skilled in negotiating partnerships, alliances and other business transactions. Keen ability to forecast industry trends, capture collection opportunities and lead implementation of change. An eye for detail in Cash application process stabilization and accuracy. Keen ability to analyze and collaborate with the cross functional teams to resolve issues. Constantly focused at improving processes through transformation or Lean projects. Agility to learn and move into any process. Extremely skilled in order management and accuracy management. Technical Exposure Oracle 11i User SAP FI User SAP FSCM User SAP R/3 User Netsuite User Visio and Lucid Chart Microsoft Office RPA Tools for Automation

Professional strengths:

Credit Collection Management I Accounts Receivable Management I Accounts Payable I Order to Cash I Cash Forecasting I Credit Insurance I Change Management I Cash Application process standardization I Retail and Distribution I Dispute Management I Bad Debt Reserves I Write-Offs I DSO Reduction I Letter of Credit Policies I Performance Management I Policy Development I SOX Compliance I Sales Tax I Process documentation and Metrics Management I Order Management | Process Mapping and Improvement | Process Standardization Forward-thinking Senior Manager adept at managing teams employees with direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.

Overview

22
years of professional experience
3
years of post-secondary education

Work History

Pierian Services Pvt Ltd, Bangalore

Senior Manager
2023.05 - Current (1 year & 4 months)

Job overview

  • Transitions, Migrations, Operations, Transformation, Automation and Standardization of processes
  • Managing Invoicing, Disputes and reporting Teams.
  • Evaluated hiring, firing, and promotions requests.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Modified inventory control programs to maintain and enhance annual business plan.
  • Implemented and developed operational standards, policies and procedures.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Implemented productivity benchmarks across all departments to maximize company revenue.
  • Provided strong leadership to enhance team productivity and morale.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.
  • Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.

Self Employed

Independent Contractor
2021.10 - 2023.04 (1 year & 6 months)

Job overview

  • Topics covered for training
  • O2C
  • Order Management | Credit Management | Master Data Management | Invoice Management | Accounts Receivable reconciliation | Collections | Dispute Management | Cash Applications (GL Close)
  • P2P
  • Identify Need | Generate requisition | Evaluation of requisitions received | Purchase Order Management | Vendor Data Management | Goods/Services receipt Management | Invoice Approval Management | Vendor Invoice Management (Reconciliation) | Vendor payment Management | Accounts Payable Maintenance
  • Clients for training
  • Accenture
  • Genpact
  • Tasc
  • Clients for Projects – O2C
  • Proservartner
  • Datamatics
  • Mukul Consultants
  • Order to Cash Manager

China Navigation Digital Centre Pvt Ltd

Global Lead
2020.07 - 2021.06 (11 months)

Job overview

  • CNDC is a part of Swire Shipping which caters to shipping and logistics worldwide
  • Improve the communication channels between the stakeholders and the team
  • Transition Management, FTE validation and Phase planning
  • Training curriculum development across processes
  • Order entry quality control – Monitor control points
  • Identify process improvement areas
  • SLA definition and management
  • Impact analysis and training on O2C cycle
  • Drive process excellence
  • Process documentation and RPA implementation
  • RPA implementation planning and analysis
  • Report automation
  • Control points for error control and TAT improvement
  • AR and AP transition feasibility analysis – Remote due diligence workshop
  • Remote work planning and employee health risk analysis
  • Workflow analysis and process improvements

Deidres, Bangalore

Delivery Manager - O2C and P2P
2016.02 - 2019.11 (3 years & 9 months)

Job overview

  • Realtors
  • Deidres is a real estate marketing firm leveraging on project owners looking to market their property
  • Handle Administration of day to day activities and manage the marketing teams in directing them to actively involve in Collections
  • Involved in Invoicing and property take overs
  • Improve and track productivity of sales and collections Implement strategies to improve performance
  • Spearhead the process of creating Process Maps and SOPs for both Accounts Payables and Receivable Processes Coordinate credit evaluation of prospective clients
  • Established/supervised process to address/rectify errors in prepaid, asset/accrual account allocations, resulting in major time reduction by GL staff for accurate reconciliation
  • Organized thorough cross checking of tax codes, packing lists, receivables and quotes to ensure accurate billings
  • Automated manual accounting and financial analysis/reporting functions with Excel
  • Served as liaison for the accounts payable department in providing resolution to invoice disputes
  • Hire versatile talent for sales and collection of funds - domestic and international (APAC)
  • Ensure timely and accurate Cash Application
  • Minimize errors - Developed process flow to minimize errors
  • Forecasting actual due by end of the month affecting the Treasury functionality
  • Define payment terms for customer account
  • Manage payables due to vendors
  • Automated process to pay vendors accurately and on time.
  • Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
  • Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
  • Transitioned clients from sales processing to delivery team by effectively assigning roles and responsibilities and facilitating kick-off activities.
  • Supervised delivery staff and general productivity.
  • Engaged customers to discuss business needs and explore opportunities to increase sales.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.

Maersk Global Solutions India PVT LTD, Chennai

Team Manager
2015.06 - 2016.02 (8 months)

Job overview

  • Manage AR processes for North America and Canada in Shipping and Logistics Industry
  • Ensure smooth flow of hold and Release process
  • Improving productivity and performance by leading and owning strategic initiatives
  • Built broader perspective for client/stakeholder relationships due to high visibility role in the region
  • Partnered with clients to meet their needs and expectations
  • Coordinated diverse, cross-functional teams in the fulfillment of corporate productivity, quality and bottom-line objectives
  • Built deployment strategies and support materials to roll out new employee support dashboard to be used during the integration of Collections and Analysis teams
  • Suggested alignment of Leadership teams to make the change more effective and the phase to be with more acceptable by the employees
  • Managing critical & high level escalations at the process level
  • Invest in the best people
  • An effective people manager
  • Built strong working relationships with diverse range of staff across 2 sites and numerous business areas
  • Initiated and implemented mid year performance reviews across all levels-site, team and individual
  • Demonstrated outstanding leadership and superb project management skills consistently scoring95% or greater on customer satisfaction surveys(internal) Initiated and implemented key meetings, workflow and performance monitoring in order to identify potential issues and implement a mechanism for fast resolution
  • Improved the Cash application process by automating manual processing
  • Evaluated employee performance on Timeframe basis and coached and trained team members, increasing quality of work and employee motivation.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
  • Implemented training programs to maximise team member development and potential.
  • Recruited and trained high-performing team members, maintaining optimized customer service.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Capgemini India Pvt Ltd

Team Manager
2014.07 - 2015.07 (1 year)

Job overview

  • Capgemini offers world class financial services to various organizations worldwide
  • Provide operational expertise in O2C domain specializing in Cash Application Global transition and Operation
  • Lead Cash Application and Claims Processing teams with a span of control of 60 FTEs, Employee
  • Helpdesk
  • Headed stabilization and transformation projects
  • Developed, implemented and monitored SLA with staff and customers ensuring compliance and quick resolution of specific issues
  • Improved receipt payment process accuracy, implementing improvements to billing, collection processes and procedure assessments
  • Designed and lead change training to create alignment of vision, mission and various measures with the corporate goals
  • Project manager of various transformation initiatives in the AR and OTC process such as Collections APAC team and Common Invoicing
  • International client management, On-boarding, project management
  • Managing critical & high level escalations at the project level
  • Approving credit limits based on Analysis
  • Manage cash by decreasing the outstanding term of Accounts Receivable-Cash Management
  • Ensure quick and timely project resolution
  • Created SOPs and Process Maps for a variety of processes within the department to support the change phase to be successful

Honeywell Technology Solution Lab Pvt Ltd

Credit Team Leader
2003.12 - 2012.04 (8 years & 4 months)

Job overview

  • Honeywell has a diversified businesses across various segments such as Aerospace, Automation, Transportation systems and Specialty Materials
  • Provide operational leadership for Accounts Receivable team for B2B collections – spanning Billing
  • Credit and Collection and Cash application
  • EMEA, APAC and NA
  • Provide operational expertise in O2C domain specializing in Cash Application Global transition and Operation
  • Daily Accounts receivable and Contract administration tasks such as Cash application and Collections, Account Reconciliation, Billing and Invoicing, Pricing and Deduction management
  • Headed stabilization and transformation projects
  • Developed, implemented and monitored SLA with staff and customers ensuring compliance and quick resolution of specific issues
  • Improving productivity and performance by leading and owning strategic initiatives
  • Built broader client/stakeholder relationships due to high visibility role in the region
  • Partnered with clients to meet their needs and expectations
  • Coordinated diverse, cross-functional teams in the fulfillment of corporate productivity, quality and bottom-line objectives
  • Invest in the best people
  • An effective people manager
  • Built strong working relationships with diverse range of staff across 2 sites and numerous business areas
  • Initiated and implemented performance reviews across all levels – site, team and individual
  • Billing, Credit Evaluation, Cash Management, Forecasting, Collection and Dispute Management
  • Demonstrated outstanding leadership and superb project management skills consistently scoring
  • 95% or greater on customer satisfaction surveys (Internal)
  • Initiated and implemented key meetings, workflow and performance monitoring in order to identify potential issues and implement a mechanism for fast resolution
  • Ensure all processes are SOX compliant.

MSource, Bangalore

Customer Service Representative
2002.06 - 2003.09 (1 year & 3 months)

Job overview

  • The process was basically into collections for the CitiBank credit card for the US customers, dealing with3 buckets
  • Projects and Certifications
  • Greenbelt Project:
  • Reduction of 90+ Aging Buckets 2005
  • Completed Green belt project on the reduction of 90+ aging buckets contributing to a major part of the past due
  • Utilized/Implemented various tools – C&E, FMEA , RCA and formulated As-ls and To-Be Process Maps
  • Utilized RCA to understand the various reasons for the invoices flowing in to aging buckets and chalked out control plans for the causes identified to avoid the invoices flowing in to Aging Buckets
  • Dispute resolution 2007
  • Mentored my team in 180+ dispute resolution project
  • The project was based on the huge number of line items impacting the business by $120M
  • Using the tools and after a careful analysis of the causes, we could identify the areas of concern which included the global team to undergo some changes to the effect that the resolution time and speed is impacted
  • The Credit team played a pivotal role in process from the beginning till the end and implementation and the result was phenomenal reduction by 97%
  • The remaining 3% was with organizations that had shut shop
  • Unapplied Cash 2011
  • The focus of the project was to reduce the unapplied cash globally mainly because it was overshadowing the Past due which in turn was not giving a clear picture to the management about the actual past due
  • Guided the team to do root cause analysis
  • The cause was identified and necessary measures and solutions were discussed in line with business and the cash application team
  • Monitored implementation and the impact was measured and result was published which was a great success and had a $7.4M impact on business.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Education

Ivup Bangalore

Bachelor Of Commerce from Commerce
2004.07 - 2007.07 (3 years)

University Overview

VSPBU BANGALORE

BCom from Commerce
1998.Jun - 1998.Aug (2 months)

University Overview

Skills

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Timeline

Senior Manager
Pierian Services Pvt Ltd
2023.05 - Current (1 year & 4 months)
Independent Contractor
Self Employed
2021.10 - 2023.04 (1 year & 6 months)
Global Lead
China Navigation Digital Centre Pvt Ltd
2020.07 - 2021.06 (11 months)
Delivery Manager - O2C and P2P
Deidres
2016.02 - 2019.11 (3 years & 9 months)
Team Manager
Maersk Global Solutions India PVT LTD
2015.06 - 2016.02 (8 months)
Team Manager
Capgemini India Pvt Ltd
2014.07 - 2015.07 (1 year)
Ivup
Bachelor Of Commerce from Commerce
2004.07 - 2007.07 (3 years)
Credit Team Leader
Honeywell Technology Solution Lab Pvt Ltd
2003.12 - 2012.04 (8 years & 4 months)
Customer Service Representative
MSource
2002.06 - 2003.09 (1 year & 3 months)
VSPBU
BCom from Commerce
1998.Jun - 1998.Aug (2 months)
Reena Mary VidyaFinance Professional