Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Languages
Timeline
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Reet Manchanda Dev

Reet Manchanda Dev

Bengaluru

Summary

Customer Service and Support Professional with experience in handling social media queries, e-Commerce support, and customer engagement. Adept at managing customer interactions across multiple digital platforms, ensuring timely and effective resolutions to enhance satisfaction and brand reputation.

Overview

15
15
years of professional experience

Work History

Student Enrollment Advisor

QS Quacquarelli Symonds
Bengaluru
06.2023 - 07.2025
  • Handled inquiries from students through calls, emails, WhatsApp, and chats.
  • Managed call-back requests and conducted customer satisfaction reviews.
  • Guided students through application and enrollment processes from start to finish.
  • Verified and uploaded accurate documents to applications.
  • Conducted training sessions for new hires and prepared daily reports for management.
  • Facilitated internal and external meetings focused on account-specific needs.
  • Created weekly meeting agendas while addressing client-specific tasks.
  • Tools Used: CRM, Twilio, Client Portal

Specialist - Commerce Operations

Solv
Bengaluru
05.2021 - 07.2022
  • Resolved customer inquiries and issues through Google Play Store reviews and social media platforms.
  • Addressed internal and external queries via WhatsApp in a timely manner.
  • Handled customer support through chat to ensure prompt assistance.
  • Highlighted customer complaints to relevant teams for effective resolution.
  • Prepared and submitted weekly and monthly reports to management.
  • Trained new employees on established processes to enhance team performance.
  • Tools used: Freshchat, Hootsuite

Executive - Online Reputation Management

Swiggy
Bengaluru
02.2018 - 09.2019
  • Addressed customer reviews on Google Play Store to enhance response strategies.
  • Monitored complaints across consumer forums, escalating issues to relevant teams for resolution.
  • Managed responses to reviews on iOS platform, ensuring timely engagement.
  • Handled Facebook mentions on Swiggy official page, directing concerns to appropriate teams.
  • Supported private brands within Swiggy by providing customer service and issue resolution.
  • Assisted customers through chat and email, maintaining high satisfaction levels.
  • Tools Used: One Direct, Sprinkler, Freshdesk

Travel Consultant

BCD Travel MSC India Pvt. Ltd.
Bengaluru
06.2010 - 11.2012
  • Assisting passengers with their travel queries over the call.
  • Booking air, car, and hotel itinerary for domestic and international corporate travellers.
  • Processing exchanges and refunds as requested by the passengers.
  • Managing PNRs for different client queues.
  • Coaching and mentoring new employees.
  • Preparing weekly and monthly reports for individuals and the entire team.
  • Have thorough knowledge of Sabre (GDS)
  • Processing POS error corrections for Siemens account
  • Maintaining Quality check for Siemens account.
  • Tools Used: Sabre (GDS)

Education

I.Com -

College Of Commerce
Patna
01.2005

10th -

Bihar School Examination Board
Patna
01.2003

Skills

  • Communication skills
  • Logistics coordination
  • Live chat support
  • Social media customer service
  • Customer relationship management
  • Enrollment processes
  • Document verification
  • Data reporting
  • Internal collaboration
  • Training and mentoring

Personal Information

  • Date of Birth: 25/05/1988
  • Nationality: Indian

Languages

Punjabi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Student Enrollment Advisor

QS Quacquarelli Symonds
06.2023 - 07.2025

Specialist - Commerce Operations

Solv
05.2021 - 07.2022

Executive - Online Reputation Management

Swiggy
02.2018 - 09.2019

Travel Consultant

BCD Travel MSC India Pvt. Ltd.
06.2010 - 11.2012

I.Com -

College Of Commerce

10th -

Bihar School Examination Board

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Reet Manchanda Dev