REETA PRIYA LIMMANA
Customer Service Professional
Hyderabad
Summary
Customer Service Professional with 15+ years of experience in banking, insurance claims, and financial services across global organizations like HSBC and Genpact. Proven track record in delivering exceptional customer experiences, ensuring quality compliance, and improving operational efficiency. Recognized for strong problem-solving abilities, adaptability, and consistent performance in fast-paced environments. Seeking a remote opportunity where I can contribute my expertise and grow further.
Overview
16
16
years of professional experience
4
4
Languages
Work History
Customer Service Representative
HSBC
04.2011 - 09.2024
- Managed voice-based customer support for UK clients, ensuring high satisfaction levels
- Assisted customers with insurance claims processing and query resolution
- Reduced financial risks by accurately following payment processing procedures
- Consistently met and exceeded quality and performance benchmarks
- Recognized multiple times for outstanding customer service delivery
- Collaborated with internal teams to improve service efficiency
Process Developer
Genpact
04.2008 - 08.2010
- Promoted from Process Associate to Process Developer within a short span
- Handled insurance-related processes for GE Healthcare clients
- Received Spot Award within one month for quick learning and performance
- Awarded Management Recognition for outstanding service delivery
- Contributed to cost savings of $2.36M through Lean & Six Sigma initiatives
- Completed AMS Level 1 Certification and Emerging Excellence Program
Education
Bachelor of Arts - English Literature
Christ College (Utkal University)
Cuttack, India01-2008
Intermediate - undefined
S.B. Women's College
Cuttack, India01-2005
SSC - undefined
Board of Secondary Education
Cuttack, India01-2003
Skills
Customer Service Excellence
Insurance Claims Processing
Quality Assurance & Compliance
Payment Processing
Banking & Financial Operations
Interpersonal & Communication Skills
Problem Solving & Decision Making
Multitasking & Time Management
Cross-functional Collaboration
Process Improvement
Accomplishments
- Spot Award – Genpact (2009)
- Management Award – Genpact (2010)
- Top Performer Awards – HSBC
- Best Team Awards – HSBC
Timeline
Customer Service Representative
HSBC
04.2011 - 09.2024
Process Developer
Genpact
04.2008 - 08.2010
Intermediate - undefined
S.B. Women's College
SSC - undefined
Board of Secondary Education
Bachelor of Arts - English Literature
Christ College (Utkal University)
PERSONAL DETAILS
- Date of Birth: 25/09/1987
- Nationality: Indian