Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Projects
Timeline
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Reeta Tamang

Pune

Summary

Highly experienced Finance and Accounting professional with over 11 years of expertise in US insurance sector. Proficient in managing international processes for accounts receivables and payables. Complemented by 4 years of expertise in the US Voice Process, with a deep understanding of US culture and client expectations. Skilled in risk management, financial reporting, and insurance policy analysis with a demonstrated ability to deliver accurate and timely financial solutions. Possess strong analytical and problem-solving abilities with a client-focused approach, ensuring excellence in financial management, customer satisfaction and continuous process improvement.

Overview

17
17
years of professional experience

Work History

Deputy Manager - Finance & Accounting

WNS Global Services Pvt Ltd.
Pune
2013.02 - Current
  • Managed end-to-end international accounts receivables and payables processes, ensuring timely and accurate payment processing
  • Successfully transitioned two critical businesses from US Office to India Office
  • Leading a team of 20, overseeing performance, training, and development
  • Implemented several process improvements plans improving team efficiency with 100% accuracy, timesaving, and highest collections strategies
  • Gave several automation ideas to reduce manual work by 20%
  • Supported implementation of a new ERP system, leading to improved financial reporting and efficiency
  • Coordinated with international clients to ensure compliance with financial regulations
  • Provided financial reports and analysis to senior management, contributing to strategic decision-making and supporting business growth objectives
  • Coordinated with external auditors during audits, providing necessary documentation and explanations
  • Handled escalated queries with tact and professionalism, resolving complex issues and providing solutions
  • Trained and mentored junior team members, contributing to overall team performance and efficiency.

Customer Service Associate - US Health Insurance

WNS Global Services Pvt Ltd.
Pune
2010.03 - 2013.02
  • Managed inbound and outbound calls related to health insurance policies, claims, and benefits, ensuring compliance with HIPAA regulations
  • Provided detailed information on coverage options, claims status, and billing inquiries to US customers
  • Resolved complex customer issues, including appeals and grievances, with a focus on customer retention and satisfaction
  • Assisted in training and onboarding new hires, focusing on key areas such as policy knowledge, communication skills, and system navigation
  • Consistently achieved performance metrics, including call handling time, first-call resolution, and customer satisfaction scores
  • Consistently met and exceeded performance targets, including call handling time, customer satisfaction scores, and first-call resolution rates
  • Collaborated with cross-functional teams to streamline processes and improve service delivery.

Customer Care Executive - US Health Insurance

Wipro
Kolkata
2007.11 - 2008.08
  • Handled a high volume of calls from US customers, providing assistance with policy enrollment, benefits explanation, and claims inquiries
  • Maintained up-to-date knowledge of various health insurance plans, including HMOs, PPOs, and Medicare
  • Educated customers on preventive care benefits, policy changes, and coverage limits.

Education

Bachelor of Commerce (B. Com.) -

The Graduate School College for Women
Jamshedpur, Jharkhand
01.2004

Skills

  • International Accounts Management
  • Data Analysis & Reporting
  • Team Leadership & Development
  • Process Improvement & Automation
  • Strategic Financial Planning
  • Effective Communication
  • Technical Proficiency - Knowledge of MS Office, ERP Systems, and industry-specific software
  • US Health Insurance Knowledge (HMOs, PPOs, Medicare)
  • Customer Service & Call Handling
  • Communication & Problem-Solving
  • CRM & Insurance Software Proficiency

Accomplishments

  • Rewarded with Client Appreciation Certificates every year, since 2014.
  • Rewarded for contributing Top 20 Brainwave Ideas for Process Improvement & Implementations.
  • Rewarded for successfully driving the Advance Project.

Languages

  • English
  • Hindi
  • Nepali

Projects

Reduction of Advance/Funding Value, Successfully driven a project of reducing the Advance Value from $12M to $2.5M by continuous planning, training and educating team members to reduce manual errors and system errors, which resulted in huge clearance by 26% within a year. Reduction of Manpower Efficiency, Developed a MACRO to reduce manpower efficiency by 40% to prepare one report. Transitioned US Process to India Office, Travelled to US Office alone and learnt two different processes, and successfully transitioned to India Office by training employees via zoom call.

Timeline

Deputy Manager - Finance & Accounting

WNS Global Services Pvt Ltd.
2013.02 - Current

Customer Service Associate - US Health Insurance

WNS Global Services Pvt Ltd.
2010.03 - 2013.02

Customer Care Executive - US Health Insurance

Wipro
2007.11 - 2008.08

Bachelor of Commerce (B. Com.) -

The Graduate School College for Women
Reeta Tamang