Reetam Roy
Kolkata
Summary
A hospitality enthusiast dedicated to honing my skills and expanding my knowledge. If given a chance to collaborate, I'd like to bring out the best in myself in order to advance my professional career and contribute for the growth of the company.
Overview
3
3
Languages
5
5
years of professional experience
Work History
A2 Associate
Capgemini Technology Services India Limited
Kolkata, India
02.2025 - Current
- Handled 50-70 customer interactions daily via calls, chat and email while maintaining high service quality.
- Working for American District Telegraph (ADT) under Project ADT for resolving customer issues related to billing and troubleshooting.
- Processed daily operational requests using prescribed workflows and service standards.
- Maintained accurate records in Excel and internal systems for reporting and audits.
- Achievement/Tasks
SHIPPING & DELIVERY SUPPORT (SDS) ASSOCIATE
Amazon Development Centre India Pvt. Ltd.
Remote
06.2023 - 11.2023
- Assisted delivery agents for executing their deliveries without any hassle.
- Processed 50-70 daily customer requests through calls, chat and email while sustaining high service quality.
- Investigated and resolved customer inquiries through accurate, high-quality service.
- Assisted customers with in resolving their issues regarding delivery, Amazon Fresh products and many more.
- Entered and updated routine transaction details in order management systems, ensuring accuracy through consistent attention to detail.
- Entered and updated routine transaction details in order management systems, ensuring accuracy through consistent attention to detail.
A1 Operations - Team Member
Vivanta by Taj
Whitefield
04.2022 - 07.2022
- Prioritised and routed guest service requests to ensure prompt resolution and sustained daily hotel operations.
- Coordinated calls, chat and email responses for 50-70 daily guest interactions while maintaining high-service quality as a Front Office Associate.
- Provided real-time assistance to team members during peak periods, supporting efficient workflow and guest satisfaction.
- Oversaw upkeep of cleanliness and appearance across assigned areas, maintaining brand-consistent presentation.
Education
Bachelor - Tourism Studies
IGNOU
Goa, India01-2021
Advanced Program in Hospitality Administration
International Institute of Hotel Management
Goa, India01-2021
Higher Secondary - XII ISC
Douglas Memorial Higher Secondary School
Barrackpore, India01-2018
High School Diploma
Douglas Memorial Higher Secondary School
Barrackpore, India01-2016
Skills
- Communication
- Time Management
- Quick Learner
- Operational efficiency
- Customer Service
- Multi-tasking
- Problem Solving
- Team Player
Languages
English
Proficient
C2
Hindi
Proficient
C2
Bengali
Proficient
C2
Interests
- Exploring new cuisines
- Travelling
- Camping
- Playing ESL Games
- Computer & Technology
Timeline
A2 Associate
Capgemini Technology Services India Limited
02.2025 - Current
SHIPPING & DELIVERY SUPPORT (SDS) ASSOCIATE
Amazon Development Centre India Pvt. Ltd.
06.2023 - 11.2023
A1 Operations - Team Member
Vivanta by Taj
04.2022 - 07.2022
Bachelor - Tourism Studies
IGNOU
Advanced Program in Hospitality Administration
International Institute of Hotel Management
Higher Secondary - XII ISC
Douglas Memorial Higher Secondary School
High School Diploma
Douglas Memorial Higher Secondary School