Reethika Dommaraju
Chennai
Summary
To secure a challenging position as an Application Production Support Analyst where I can utilize my technical expertise, automation skills, and incident management experience to ensure seamless application performance and contribute to the organization's success. Eager to enhance operational efficiency through automation, proactive monitoring, and continuous improvement initiatives.
Summary:
Overview
3
3
years of professional experience
Work History
Application Production Support Analyst
Bank Of New York
09.2022 - Current
- Incident Management & SLA Compliance: Managed and resolved ServiceNow tickets within SLAs, ensuring timely resolution and high client satisfaction.
- Ticket management: Efficiently managed P1, P2, P3 incidents and service requests using Jira and Service Now.
- Log Analysis & Root Cause Analysis (RCA): Used Splunk to analyze logs and identify root causes for mainframe job failures; collaborated with cross functional teams for issue resolution.
- Problem Management: Partnered with problem management teams to find recurring issues, develop permanent fixes, and prevent repeat incidents.
- Disaster Recovery (DR) Coordination: Managed DR plans and coordinated DR tests to ensure business continuity during major incidents.
- Selenium: Created selenium workflows for EQE wellness checks. It will help after DR activity and changes to validate the applications.
- Change Management: Created and handled change requests for system enhancements, upgrades, and deployments; ensured smooth execution with minimal risk.
- Triage & Confluence Documentation: Authored triage and Standard Operating Procedure (SOP) documents after incidents to standardize troubleshooting and
- Blackrock Aladdin: Experience with GP (Green Package), ATX, ADX, Explore, ABOR (Accounting Book of Records) for daily operations and reporting.
- Cloud Deployment & Monitoring: Executed cloud deployments using GitLab CI/CD pipelines; monitored performance and infrastructure health
- System & Application Monitoring: Configured and maintained monitoring dashboards using Appmon, Splunk, App engine, App dynamics, IRIS and track application, DB and system health.
- Automation: Built a Power Automate workflow to monitor SLA compliance and track client deliverables, improving visibility and reducing potential delays.
Education
Bachelor's Degree - Computer Science
Sri Padmavathi Degree And PG College
Tirupati11-2021
Skills
- Knowledge and experienced in Incident, Problem & Change Management
- Ticketing tools: JIRA Service Now
- Experience in Disaster Recovery
- Knowledge in Job Scheduling tools: Autosys, Forta Automate
- Root Cause Analysis (RCA) and Knowledge Documentation- Confluence
- Process Improvement & Service Management
- Cross-Team Collaboration & Communication Handling
- Strong Ownership, Adaptability & Continuous Learning
- Application & Infrastructure Monitoring (Splunk, AppDynamics)
- Passionate about technology, automation, and operational excellence
Summary
Result-oriented and proactive Application Production Support Analyst with 3+ years of experience in managing and supporting business-critical production environments. Highly skilled in incident, problem, and change management processes under the ITIL framework, efficiently managed P1, P2, and P3 incidents, and service requests using Jira and ServiceNow Proficient in automation using Power Automate and Selenium workflows, experienced in using monitoring and scheduling tools like Splunk, AppDynamics, Autosys, and Control M to ensure system stability and minimize downtime Recognized for taking ownership of issues, engaging cross functional teams, maintaining precise documentation, and ensuring timely communication with stakeholders.
Accomplishments
- Received Two Spot light awards for active monitoring, timely resolution, taking ownership of Shift.
- Maintained seamless BAU continuity during a critical resource outage by taking full ownership of tasks and acting as the sole on-ground support in Chennai. Recognized with Bravo Award for exceptional dedication and operational excellence.
Timeline
Application Production Support Analyst
Bank Of New York
09.2022 - Current
Bachelor's Degree - Computer Science
Sri Padmavathi Degree And PG College