Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
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Reetu Kumari

Kanpur

Summary

A senior specialist with ten years of professional experience specializing in Google workspace technology. Also worked O365 Applications along with exchange online. Worked as a Technical associate in Tech Mahindra with consistently outstanding performance. Versatile team player with good technical, interpersonal communication and analytical skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Specialist

HCL Technologies Ltd
Lucknow
09.2018 - Current
  • Configured and managed Google Workspace email systems, including MX records, DNS settings, and SMTP relay setup.
  • Led full-scale mail server migrations to Google Workspace with minimal downtime.
  • Implemented and maintained organizational policies, including Data Loss Prevention (DLP) integration and Chrome browser policies.
  • Provided advanced troubleshooting across the Google Workspace ecosystem, ensuring seamless service delivery.
  • Administered Google Mobile Device Management (MDM) for secure access and compliance.
  • Manage Google Apps Support team
  • Handling support escalations
  • Monitoring Google Workspace services and new updates
  • Oversaw licensing of Microsoft Office 365 and Adobe Creative Cloud applications for cross-functional teams.
  • Managed user access, license renewals, and coordinated with vendors for issue resolution.
  • Provided technical support and troubleshooting for Adobe Acrobat and Creative Cloud suite.
  • Delivered end-user support for Microsoft Outlook and other O365 applications, resolving email configuration and sync issues.
  • Collaborated with internal teams to ensure optimal performance and user satisfaction.

Technical Support Engineer

Tech Mahindra
Noida
06.2015 - 06.2018
  • Installed and provided technical support for routers, IP cameras, and multimedia networking devices.
  • Diagnosed and resolved connectivity and hardware issues to maintain optimal system functionality.
  • Configured cloud-connected devices for remote access and data synchronization.
  • Ensured secure integration of cloud services with local network infrastructure.

Education

Master of Computer Application -

Kamla Nehru Institute of Technology
Sultanpur
06.2014

Skills

  • Google Workspace Administration
  • Microsoft 365 Administration
  • Adobe Acrobat DC
  • Adobe Creative Cloud Suite
  • Operating System: Windows

Certification

  • Google Cloud Certified in Professional Google Workspace Administrator
  • Google Certified in Professional Chrome OS Administrator

Languages

  • Hindi
  • English

Personal Information

  • Date of Birth: 01/16/91
  • Nationality: Indian
  • Marital Status: Single

Timeline

Senior Specialist

HCL Technologies Ltd
09.2018 - Current

Technical Support Engineer

Tech Mahindra
06.2015 - 06.2018

Master of Computer Application -

Kamla Nehru Institute of Technology

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Reetu Kumari