Reetu Pandit Gaikwad
Panvel
Summary
Dynamic security professional with extensive experience at InterGlobe Aviation Ltd, excelling in threat assessment and emergency response management. Proven track record in enhancing customer satisfaction through effective communication and service delivery. Committed to maintaining safety protocols while fostering positive relationships with clients and colleagues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Executive - Security
InterGlobe Aviation Ltd ( Indigo Airlines )
10.2024 - Current
- Conducted passenger and baggage screening to ensure compliance with security protocols.
- Maintained daily security reports and incident logs to track incidents and enhance response strategies.
- Assisted in managing emergency situations to effectively mitigate risks and protect individuals.
Officer - Security
InterGlobe Aviation Ltd ( Indigo Airlines )
07.2023 - 09.2024
- Secured restricted areas through vigilant monitoring of access control, maintaining safety protocols.
- Provided personable service to improve customer service ratings.
- Generated reports for management about customer service activities.
Customer Service Executive
MIAL
Mumbai
10.2022 - 05.2023
- Delivered timely resolution of customer complaints to ensure satisfaction.
- Promoted high levels of customer satisfaction through knowledgeable, friendly service.
- Resolved customer inquiries and complaints with efficiency and empathy.
- Utilized feedback to enhance service delivery processes.
Education
BBA - Aviation ,Hospitality ,Travel & Tourism Management
MGM - IHM
Aurangabad06-2022
IATA Foundation in Travel And Tourism With Amadeus -
IITC Global Careers
Mumbai09-2022
Skills
- Threat assessment and screening protocols
- Emergency response management
- Customer relationship management
- Effective communication
Certification
- Screener Certification 2026-2028
- Basic AVSEC Certificate 2025-2027
- DGR (Function 9) 2025 - 2027
- Computerised Reservation System -Amadeus 2022
Accomplishments
- Detected dummy IED during BCAS Audit
- Rewarded as Vigilant and Alert Security Star
Timeline
Executive - Security
InterGlobe Aviation Ltd ( Indigo Airlines )
10.2024 - Current
Officer - Security
InterGlobe Aviation Ltd ( Indigo Airlines )
07.2023 - 09.2024
Customer Service Executive
MIAL
10.2022 - 05.2023
BBA - Aviation ,Hospitality ,Travel & Tourism Management
MGM - IHM
IATA Foundation in Travel And Tourism With Amadeus -
IITC Global Careers