Reetu Singh
Gurugram
Summary
Dynamic sales professional with a proven track record at S&P Global. excelling in lead generation and pipeline management. Adept in salesforce and skilled in communication, I consistently exceed targets while mentoring team members. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Commercial Development Specialist
S&P Global Market Intelligence
01.2022 - Current
- Execute outbound campaigns by generating leads and qualifying prospects and establish an outreach strategy to secure appointments for deal closure, preparation for negotiation, and finalization, fostering long-term business partnerships.
- Manage inbound queues and calls, engage in cold calling, follow up on leads, and conduct research to uncover potential prospects.
- Commit to continuous learning to stay updated on essential tools such as ZoomInfo, SFDC, SalesLoft, and LinkedIn Sales Navigator.
- Attentively listen to market needs and share valuable insights with the product and marketing teams.
- Oversee the opportunity pipeline on a weekly basis, ensuring accurate and timely updates for management.
- Support business development efforts by identifying opportunities for account expansion and upselling additional services.
- Assist in training and mentoring new team members.
Customer Service Representative
AMCC (Adobe)
05.2019 - 12.2021
- Handle inbound customer queries via live chat and calls with professionalism and empathy.
- Provide accurate information about Adobe products, subscriptions, and services.
- Troubleshoot basic technical issues and guide customers through resolutions.
- Assist customers with account management, billing, and subscription-related queries.
- Escalate complex issues to the appropriate technical or specialized support teams.
- Maintain detailed and accurate records of customer interactions in CRM systems.
- Meet defined service metrics such as response time, resolution time, and customer satisfaction scores.
- Stay updated on Adobe's product offerings, updates, and policies to provide the best support.
Customer Service Representative
Teleperformance
05.2018 - 04.2019
Assistant Accountant
Pitambara Essence
01.2017 - 12.2017
- Maintaining salary sheet on MS-Excel
- Maintaining stock summary, keeping financial records for expenditures, allotments and receipt.
- Tele calling, contacts vendor regarding invoicing issues, payment problem and discrepancies.
- Prepare journal entries, cash and interfund transfer.
- Mailing, organizing and co-ordinating the work of junior accounting personnel.
Education
Bachelors Degree - Commerce
CBSE Board Intermediate & High School
12.2017
Skills
- Management Skills
- Account Management
- Corporate Sales
- Motivated Team Player
- Negotiation skills
- Problem Solver
- Inside Sales
- Relationship building
- Lead generation
- Outbound campaigns
- Customer relationship management
- Team collaboration
- Cold calling
- Prospect research
Hobbies and Interests
- Calligraphy & Sketching
- Travelling
- Reading Books & Binge Watching
Languages
- Hindi
- English
Timeline
Commercial Development Specialist
S&P Global Market Intelligence
01.2022 - Current
Customer Service Representative
AMCC (Adobe)
05.2019 - 12.2021
Customer Service Representative
Teleperformance
05.2018 - 04.2019
Assistant Accountant
Pitambara Essence
01.2017 - 12.2017
Bachelors Degree - Commerce
CBSE Board Intermediate & High School