Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Preferred Locations
Areas Of Interest
Timeline
Generic

REETUPARNA DUTTA

Attapur

Summary

Assistant manager with strong skills in Excel, risk assessment, and data analysis. Demonstrated success in optimizing staffing and improving operational efficiency, leading to enhanced performance metrics and adherence to service level agreements.

Overview

8
8
years of professional experience

Work History

Assistant Manager

HSBC
10.2023 - Current
  • Role was to optimize staffing levels and ensuring efficient operations within an organization.
  • Supported the WFM manager in areas like forecasting, scheduling, and real-time management to meet service level agreements (SLAs) and achieve business objectives.
  • This includes analyzing data, identifying trends, and implementing strategies to improve workforce efficiency and productivity.
  • Monitoring real-time performance, making adjustments to schedules and staffing levels as needed, and addressing any operational issues that arise to ensure service levels are maintained.
  • Working closely with other departments, such as operations, to understand their needs, resolve issues, and implement WFM strategies.
  • Preparing reports on key performance indicators (KPIs), analyzing data trends, and providing insights to management to support decision-making.

Fraud Officer

HSBC
04.2021 - 10.2023
  • Conducting investigations into the payments.
  • Certain internal checks by probing the relevant questions regarding the payments being held for checks.
  • Educate the customer regarding the frauds and scams now a days and give proper warnings of the future risk of payments being released.
  • Taking proper action on the cases of the frauds and scam scenario.

Senior Account Receivable

Visionary RCM
01.2018 - 01.2021
  • Obtaining referrals and pre-authorizations as required for procedures.
  • Checking eligibility and benefits verification for treatments, hospitalizations, and procedures.
  • Reviewing patient bills for accuracy and completeness, and obtaining any missing information.
  • Preparing, reviewing, and transmitting claims using billing software, including electronic and paper claim processing.
  • Following up on unpaid claims within standard billing cycle timeframe.
  • Checking each insurance payment for accuracy and compliance with contract discount.
  • Calling insurance companies regarding any discrepancy in payments if necessary.
  • Identifying and billing secondary or tertiary insurances.
  • Reviewing accounts for insurance of patient follow-up.
  • Researching and appealing denied claims.

Education

Post graduate - Clinical Research

Apollo Hospitals Educational Research Foundation, Anna University
01.2013

B.Sc. - Biotechnology

R.T.M.N.U university
Nagpur
01.2011

Hsc -

C.B.S.E
01.2007

Ssc -

C.B.S.E
01.2005

Skills

  • Microsoft Word
  • Excel
  • PowerPoint
  • AML
  • Risk assessment
  • Fraud detection
  • Regulatory compliance
  • Payment processing
  • Fraud analytics
  • Workforce management
  • Performance monitoring
  • Compliance regulations
  • Claims processing
  • Fraud investigation
  • Customer relationship management
  • Real-time performance monitoring

Personal Information

Date of Birth: 08/18/90

Languages

  • English
  • Hindi
  • Marathi
  • Bengali

Preferred Locations

  • Hyderabad
  • Pune
  • Bangalore
  • Kolkata

Areas Of Interest

  • Fraud Management
  • Fraud transaction monitoring
  • Fraud Risk and management
  • Workforce management
  • Reporting Billing
  • Denial Management
  • Senior Account Receivable executive

Timeline

Assistant Manager

HSBC
10.2023 - Current

Fraud Officer

HSBC
04.2021 - 10.2023

Senior Account Receivable

Visionary RCM
01.2018 - 01.2021

Post graduate - Clinical Research

Apollo Hospitals Educational Research Foundation, Anna University

B.Sc. - Biotechnology

R.T.M.N.U university

Hsc -

C.B.S.E

Ssc -

C.B.S.E

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