Reeya Bose
Kolkata
Summary
Methodical professional in quality control and assurance field, known for being highly proactive and efficiently completing tasks. Possess specialized skills in precision measurement, defect identification, and regulatory compliance which ensure adherence to industry standards. Excel in problem-solving, communication, and time management, making significant contributions to team success and product excellence. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Robotic Process Controller (RPA Support)
HSBC HDPI
Kolkata
03.2023 - Current
- Monitoring Robot performance: Continuous monitoring of the RPA bots to ensure they are running as expected
- Log analysis: Regularly reviewing logs to identify potential issues or errors and resolving them proactively
- Health checks: Regular system checks to ensure the health of robots and the overall infrastructure (servers, applications), taking help from Infrastructre team as well
- Resolving issues taking proactive initiative with Development team and helping the operations team and try not to impact any BAU deliverables to anywhere
- Support tickets: Managing a support ticket system to track issues and requests
- Bot deployment: Ensuring new bots are correctly deployed to the production environment with all necessary configurations
- Scheduling processes: Configuring and managing the scheduling of bots to run at specified times
- Load balancing: Ensuring that bots are distributed evenly across available resources for optimal performance
- Process analysis: Reviewing automated processes and identifying potential areas for improvement or streamlining
- Documentation: Creating comprehensive user manuals, system documentation, and troubleshooting guides for end-users and administrators
- Bot change requests: Handling requests for modifications, additions, or deletions of automated processes
- Version control and rollout: Managing changes to automation scripts and ensuring smooth deployment of new versions
- By carrying out these support activities, me as a RPA Support controller ensuring that RPA systems remain operational, efficient, and aligned with business needs over time
IT Support
Tata Consultancy Services
Kolkata
09.2018 - 02.2023
- Level 2 IT Support in CITI Bank
- Filters Help Desk calls and provides basic support through INCs, Requests
- Doing basic troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level3 support
- Basic help desk resolution and service desk delivery
- Support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement
- If no solution is available, escalate incidents to a higher tier
- Technical personnel, trained to solve known problems and to fulfil service requests by following scripts
- Making EXCEL reports to deliver to Clients
- Extract reports through Service Now and Cognos
Internship
Manpower Group Experis IT
Kolkata
06.2017 - 08.2017
- Developed and maintained relationships with key contacts at target companies including employees, career services, and development offices
- Promoted the company’s brand and image on assigned offices
- Executed recruitment strategies to reach campus hiring goals
- Ensured all paperwork and documentation was complete for all the candidates throughout the recruitment process
Information Process Enabler
Tata Consultancy Services
Kolkata
08.2014 - 08.2016
- Working in SAP CRM (Billing Part)
- Had been making bills for users who were using GAS and Electricity from EDFE, UK
- Doing internal reporting for marking the internal errors
- Doing Prepayment Bills for the users
- Working in another category that is called Annual Quantity for GAS (AQ for Gas) where we need to gather information for the annual consumption for gas for each and every user
Education
MBA/PGDM -
MAKAUT University
07.2018
Bachelor of Commerce - Accounts (HONS.)
Burdwan University
06.2012
Higher Secondary Education - Commerce
WBCHSE
06.2008
Skills
- Production Expertise
- Proactive Mindset
- Monitoring and reporting
- Persistent in finding solutions
- Enthusiastic Engagement
- Technical Support
Accomplishments
- Star Performer of the Quarter, 09/01/24, in HSBC Recognized for outstanding performance in the Robotic Support World
- Spot Award, 07/01/24, in HSBC Recognized for supporting all operations and support related activities
- Employee of the Month, Received multiple Employee of the Month Awards while at TCS
Projects
FATS and ESSBASE Projects, Kolkata, West Bengal, FATS: Batch Monitoring, log Monitoring in Unix, working in Autosys, Service-Now, ESSBASE and SmartView: tool-based application in Excel
Hobbies and Interests
- Networking
- Travelling
Disclaimer
I hereby declare that the information furnished above are true and updated.
Languages
- English
- Bengali
- Hindi
Personal Information
Date of Birth: 09/09/90
Timeline
Robotic Process Controller (RPA Support)
HSBC HDPI
03.2023 - Current
IT Support
Tata Consultancy Services
09.2018 - 02.2023
Internship
Manpower Group Experis IT
06.2017 - 08.2017
Information Process Enabler
Tata Consultancy Services
08.2014 - 08.2016
MBA/PGDM -
MAKAUT University
Bachelor of Commerce - Accounts (HONS.)
Burdwan University
Higher Secondary Education - Commerce
WBCHSE
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