Reeya Malhi
Bungarribee
Summary
Professional Banker with experience serving bank customers through various offerings. Helpful when processing transactions, opening accounts and cross-selling bank services. Team player quick to assist tellers, managers and other staff with various needs to deliver outstanding service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic Banker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in finance.
Overview
8
8
years of professional experience
Work History
Verification and Compliance Officer
Westpac Bank
02.2023 - Current
- Enhanced credit risk assessment by conducting thorough financial statement analysis and cash flow projections.
- Streamlined the loan approval process for faster results by implementing an efficient credit scoring system.
- Reduced delinquency rates with proactive monitoring of clients'' credit performance and timely communication.
- Developed customized financial models to assess borrower''s capacity, ensuring accurate credit evaluation.
Banking Specialist
Commonwealth Bank Of Australia, CBA
12.2021 - 02.2023
- Helped customers prepare documents required to complete transactions and process requests.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Identified customer desires and goals through needs-based sales tactics.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
Fraud and Risk Mangement
Commonwealth Bank of Australia
04.2021 - 11.2021
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
- Coordinated with law enforcement agencies when appropriate during investigations, helping to ensure the pursuit and apprehension of criminal actors.
- Leveraged statistical models to identify high-risk transactions, optimizing resources towards areas requiring enhanced scrutiny.
- Implemented process improvements that resulted in cost savings while maintaining strong anti-fraud measures throughout the organization.
Home Loan Verification Officer
Commonwealth Bank Of Australia, CBA
09.2020 - 04.2021
- Increased accuracy in verification processes by implementing thorough checks and attention to detail.
- Streamlined the verification process for faster turnaround times, resulting in client satisfaction.
- Collaborated with team members to improve overall efficiency and effectiveness of verification procedures.
- Enhanced the quality of verifications by conducting comprehensive research and investigation into applicant backgrounds.
Bank Teller
Commonwealth Bank Of Australia, CBA
04.2019 - 09.2020
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Cashier Assistant
IGA Supermarket
06.2016 - 03.2019
- Cleaned and sanitized cashier workstation and scanning area.
- Removed trash, swept and mopped floors for professional appearance.
- Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
- Trained new cashier team members in customer service and money handling processes.
- Helped clients transport large or bulky items into vehicles.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Bachelor of Law - Law (Pre-Law)
Western Sydney University
Sydney, NSW2023
Skills
- Signature Verification
- Discrepancy Resolution
- Information Processing
- Financial Transactions
- Risk Modeling
- Branch Management
- Customer Loyalty
- Performance Goals
- Customer Care
- Customer Loan Processing
- Fraud Detection
- Identity Verification
Timeline
Verification and Compliance Officer
Westpac Bank
02.2023 - Current
Banking Specialist
Commonwealth Bank Of Australia, CBA
12.2021 - 02.2023
Fraud and Risk Mangement
Commonwealth Bank of Australia
04.2021 - 11.2021
Home Loan Verification Officer
Commonwealth Bank Of Australia, CBA
09.2020 - 04.2021
Bank Teller
Commonwealth Bank Of Australia, CBA
04.2019 - 09.2020
Cashier Assistant
IGA Supermarket
06.2016 - 03.2019
Bachelor of Law - Law (Pre-Law)
Western Sydney University