Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Reeza Thoufiq

Reeza Thoufiq

CENTER HEAD
Thrikkakara, Ernakulam

Summary

Experienced Department Head with strong background. Promote growth and team performance with skilled leadership of day-to-day operations and special projects. Forward-thinking and highly responsive to emerging trends affecting department operations and goals.

Management and Inventory management. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.

A full-time position in Administration/HR/Customer Relation / counselling where Ian demonstrates my technical and business skills and contribute to the company CAREER SUMMARY 8 years of working experience in the field of Administration /HR in IT, Tourism & Education fields with a Bachelors degree in Maths PROFESSIONAL EXELLENCE SUMMARY The experience profile includes: Centre Head Activities: Total centre activities...

Maintaining proper academics, Increasing enrolments, Students Counseling, Internal accounting, Proper interaction with parents, etc... HR Activities & Office Administration: Analysis of weaker sectors, developing anenthusiastic team and enhancing their potential in all strategies. Maintaining Good relationship with employees and the company. Liaising with clients and customers: Participating in meetings and programs for the development of business & Maintaining a pleasing and healthy relationship with the customer Documentation & reporting: Maintaining all Office records, Cash book, and other necessaries.


Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.


Overview

13
13
years of professional experience

Work History

HEAD OF ADMISSION DEPARTMENT

ARISE ACADEMY (ACADEMY FOR RESEARCH IN SCIENCE EDUCATION)
Thrikkakara, Kochi
01.2019 - Current
  • Student and Parents - From all walks of life
  • Maintain a good relationship with the customer and does exactly what they need
  • Apart from managing the admission department, the mentor department, the fee collection department and the hostel department are also managing
  • Recommended and implemented successful strategies to maximize revenue.
  • Cultivated interpersonal skills by building positive relation ship with others
  • Identifying issues ,analyzed information and providing solutions to problems
  • Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
  • Led regular meetings with team leaders and front-line staff to convey important operational information and new targets.
  • Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
  • Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
  • Implemented strong control and evaluation procedures to maximize departments' work quality.
  • Maximized team performance by hiring, training and disciplining staff to consistently exceed expectations.
  • Communicated with managers of other departments to maintain transparency.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Achieved forecasting accuracy to allow for better planning and reporting.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.

CENTER HEAD

TIME PRIVATE LTD
Trivandrum
01.2016 - 01.2018
  • Student and Parents - From all walks of life
  • Duties & Responsibilities:
  • Managing all Centre head activities for Time Pvt Ltd in Trivandrum
  • Converting enquiry to admission
  • Following up the strategy of academics
  • Students counselling
  • Regular contacts with parents about their child's marks, attention in class etc.
  • Formulating, coordinating and implementation of office strategy
  • Preparation of monthly reports
  • Maintaining office records like cash book, attendance, customer & new client details
  • Managing facilities that required and following inventory management
  • To Interact and manage customers for an effective customer relationship
  • Coordinating employees
  • Taking appointments and timekeeping
  • Finding out other source of admissions to the firm
  • Giving the details about the courses to the customers and detailing them
  • Making necessary arrangements for the classes
  • Maintaining the given and taken cheques
  • To manage all the tasks required by the HO
  • Day to day activities
  • Internal accounting
  • As a whole part increasing of revenue and maintaining good accadamics
  • Bio Profile
  • Address 8a, Jannath, Companypady, Aluva
  • Conducted regular staff meetings to obtain feedback on important issues.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

IN CHARGE - CUSTOMER RELATION & ADMINISTRATION

TRAVANCORE HOLIDAYS & LEISURES PVT LTD
Trivandrum
09.2013 - 12.2015
  • Conducted regular staff meetings to obtain feedback on important issues.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Helped customers with passport and visa applications.
  • Created promotional materials to increase visibility and attract larger market share.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Implemented automated office systems, optimizing client, and data communications as well as records management.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Generated travel-related reports for clients to facilitate decision-making.

Sr. OFFICER - ADMIN & HR

ZAYAN INFOTECH
Technopark, Trivandrum
06.2010 - 01.2013
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Recommended and implemented successful strategies to maximize revenue.
  • Developed proposals and presentations for internal and external audiences.
  • Ordered new equipment and inventory and scheduled repairs for damaged equipment.
  • Provided strong leadership to enhance team productivity and morale.
  • Carried out and developed social media, e-blast and public relations campaigns.
  • Modified inventory control programs to maintain and enhance annual business plan.
  • Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.

Education

Pre Degree -

Kerala University
TRIVANDRUM

Matriculation -

GHSS BALARAMAPURAM
TRIVANDRUM

Bachelor of Science - Mathematics

NSS COLLEGE FOR WOMEN
TRIVANDRUM
04.2001 -

Skills

Microsoft Office – Spreadsheet/ Word/Power Pointundefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

HEAD OF ADMISSION DEPARTMENT

ARISE ACADEMY (ACADEMY FOR RESEARCH IN SCIENCE EDUCATION)
01.2019 - Current

CENTER HEAD

TIME PRIVATE LTD
01.2016 - 01.2018

IN CHARGE - CUSTOMER RELATION & ADMINISTRATION

TRAVANCORE HOLIDAYS & LEISURES PVT LTD
09.2013 - 12.2015

Sr. OFFICER - ADMIN & HR

ZAYAN INFOTECH
06.2010 - 01.2013

Bachelor of Science - Mathematics

NSS COLLEGE FOR WOMEN
04.2001 -

Pre Degree -

Kerala University

Matriculation -

GHSS BALARAMAPURAM
Reeza ThoufiqCENTER HEAD