REGGIE SEBASTIAN FERNANDES
Bangalore
Summary
Accomplished hospitality professional with over 26 years of experience spanning revenue management, hotel operations, reservations, guest services, and direct sales. A strategic thinker with expertise in pricing, channel distribution, technology integration, sales strategies, and team leadership. Proven ability to align operational efficiency with business objectives, implementing innovative solutions and optimizing systems to create value for guests and organizations. Currently leading revenue and systems strategy for a luxury hospitality group, while actively contributing to business growth through sales optimization and a customer-centric approach.
Overview
31
31
years of professional experience
Work History
Revenue Head
NIRAAMAYA RETREATS PVT. LTD.
Bangalore
09.2021 - Current
- Spearheaded revenue strategy and financial performance for a portfolio of luxury wellness retreats, ensuring alignment with long-term business goals.
- Led ERP implementation to streamline operations, boosting inter-departmental collaboration and reducing inefficiencies.
- Deployed AI-powered chatbot (Asksuite) to enhance guest engagement, allowing teams to focus on more complex customer interactions.
- Introduced new HR software systems and digital payment platforms to improve staff efficiency and guest experience, creating a more agile and responsive organization.
- Optimized pricing strategies, distribution mix, and forecasting tools, significantly enhancing operational effectiveness and contributing to consistent business growth.
- Led direct sales efforts, collaborating with the sales team to drive group bookings and corporate partnerships, boosting both top-line revenue and long-term relationships with key clients.
- Focused on mentorship and fostering a positive team culture, ensuring high standards in customer service and operational excellence across all departments.
Reservation & Revenue Manager
NIRAAMAYA RETREATS PVT. LTD.
Bangalore
04.2015 - 08.2021
- Developed and implemented dynamic pricing strategies based on market trends, effectively enhancing inventory management to boost profitability.
- Managed OTA relationships and created seasonal packages, aligning them with market demand while optimizing sales efforts across channels.
- Trained and mentored reservations teams, ensuring that each team member upheld high standards of accuracy, quality service, and efficiency.
- Conducted direct sales outreach to local businesses and travel agents, contributing to increased group bookings and additional revenue streams.
- Regularly analyzed performance, providing insights and recommendations that led to better strategic decision-making and sustained business growth.
Assistant Manager – Reservations
NIRAAMAYA RETREATS PVT. LTD.
Bangalore
06.2014 - 03.2015
- Ensured operational excellence by managing day-to-day reservations processes, maintaining high levels of accuracy and guest satisfaction.
- Coordinated seamlessly with other departments, contributing to a smooth and efficient guest journey and supporting overall service excellence.
Front Office Manager
GREAT MOUNT RESORT
Coco Lagoon, Pollachi
09.2012 - 03.2014
- Contributed to the pre-opening phase, establishing front office operations and guest service protocols, focusing on a high-quality customer experience from day one.
- Enhanced guest satisfaction by refining internal processes and emphasizing personalized guest service.
- Trained front office staff in best practices, ensuring the team consistently delivered on the brand's promise of excellence.
- Participated in direct sales efforts, cultivating relationships with local businesses and corporate clients to generate additional revenue and secure long-term partnerships.
Assistant Operations Manager
PAVE INTERNATIONAL
Bangalore
09.2010 - 06.2012
- Managed operations for a 50-room service apartment and a 60-seat restaurant, focusing on ensuring operational consistency and high-quality service standards.
- Coordinated with cross-functional teams to deliver flawless execution in corporate catering events, enhancing guest satisfaction and increasing revenue opportunities.
- Actively engaged in direct sales activities, targeting new corporate clients and local businesses, leading to an increase in corporate bookings and event hosting.
Operations Manager
ASPASIA BOUTIQUE HOTEL
Bangalore
08.2008 - 07.2010
- Managed overall hotel operations, ensuring both service quality and cost-effectiveness were balanced to achieve long-term growth.
- Developed and implemented strategies that focused on improving efficiency, including cost control measures and employee development.
- Played a key role in driving direct sales efforts, including reaching out to corporate clients and travel agencies, resulting in increased group bookings and larger corporate events.
Reservation & Front Office Executive
HOTEL EVOMA
Bangalore
04.2008 - 08.2008
- Managed front desk services and reservation operations, ensuring smooth, accurate service while maintaining a focus on high guest satisfaction.
Various Hospitality Roles
Goa
01.1994 - 12.2007
- Key Positions: Guest Service Agent, Front Office Assistant, F&B Manager, Operations Manager.
- Marquis Beach Resort – Assisted with guest services and front office operations, learning the importance of maintaining high standards of service and quality guest interaction.
- Summerville Beach Resort – Managed daily operations, ensuring consistency and quality of service in a fast-paced environment.
- Calamari Bathe & Binge – Managed F&B operations, focusing on customer satisfaction through streamlined operations and high-quality food and service delivery.
- Family-Run Beach Restaurant – Oversaw staffing, service, and cost management, ensuring quality service was maintained while maximizing operational efficiency.
Education
Artificial Intelligence & Machine Learning -
ICTRD
12.2025
Diploma in Hospitality Management -
Alison Online
Hotel Revenue Management Certificate -
Udemy
Hotel Operations Management -
Alison Online
Higher Secondary - 12th Grade
Microsoft Excel: Beginner to Advanced with AI -
Udemy
Master Power BI Desktop, Cloud & Mobile + Advanced Analytics with DAX -
Udemy
Skills
- Revenue & Yield Management
- Strategic Pricing & Forecasting
- OTA/GDS Distribution Management
- Direct Sales Strategy & Execution
- ERP & Payment System Implementation
- AI Chatbot Integration (Asksuite)
- Front Office & Reservations Management
- Budgeting & Financial Oversight
- Team Development & Leadership
- Guest Relations & Service Recovery
- Operational Efficiency & SOP Design
Languages
- English
- Hindi
- Konkani
Personal Information
Date of Birth: 11/23/75
Locations
- Current, Bangalore, Karnataka, India
- Permanent, Candolim, North Goa, Goa, India
Timeline
Revenue Head
NIRAAMAYA RETREATS PVT. LTD.
09.2021 - Current
Reservation & Revenue Manager
NIRAAMAYA RETREATS PVT. LTD.
04.2015 - 08.2021
Assistant Manager – Reservations
NIRAAMAYA RETREATS PVT. LTD.
06.2014 - 03.2015
Front Office Manager
GREAT MOUNT RESORT
09.2012 - 03.2014
Assistant Operations Manager
PAVE INTERNATIONAL
09.2010 - 06.2012
Operations Manager
ASPASIA BOUTIQUE HOTEL
08.2008 - 07.2010
Reservation & Front Office Executive
HOTEL EVOMA
04.2008 - 08.2008
Various Hospitality Roles
01.1994 - 12.2007
Artificial Intelligence & Machine Learning -
ICTRD
Diploma in Hospitality Management -
Alison Online
Hotel Revenue Management Certificate -
Udemy
Hotel Operations Management -
Alison Online
Higher Secondary - 12th Grade
Microsoft Excel: Beginner to Advanced with AI -
Udemy
Master Power BI Desktop, Cloud & Mobile + Advanced Analytics with DAX -
Udemy
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