Desired Job Title
TEACHERHOUSEKEEPING SENIOR SUPERVISORGUEST RELATION MANAGERCHEFHOUSEKEEPING SUPERVISORWork Type
Full TimeLocation Preference
On-SiteLocation: Navi Mumbai, Maharashtra
Open to relocation: No
Open To Work
REGGIE AUSTIN NAMJAN BAGE
Navi Mumbai
Work Preference
Summary
Results-driven professional with a proven track record of meeting organizational needs through consistent and organized practices. Demonstrated ability to thrive under pressure while adapting to new challenges. Committed to leveraging skills and training to contribute significantly to company success.
Overview
2
2
Languages
1
1
Certification
22
22
years of professional experience
Work History
TEACHER
ANANDA JYOTHI SCHOOL
HYDERABAD
06.2022 - 05.2026
- Developed engaging lesson plans to enhance student learning and participation.
- Planning and delivering engaging lessons across all subjects.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Provided individualized instruction to meet the needs of all students.
- Assessing student progress, maintaining a safe and inclusive classroom environment.
- Maintained a safe and orderly learning environment for all students.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Prepared and maintained classroom environments fostering student learning and addressing physical, social, and emotional development.
- Communicated regularly with parents to enhance support for each child's cognitive and emotional development.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Assessed student performance through tests, quizzes and other assessments.
- Organized extracurricular activities to promote student engagement and teamwork.
- Remained calm and patient in student interactions to support individual growth and development.
- Conducted student background reviews to identify learning deficiencies and strengths, informing tailored lesson development.
HOUSEKEEPING SENIOR SUPERVISOR
ROYAL TULIP
Kharghar
09.2021 - 02.2022
- Supervised daily operations to ensure efficient service and guest satisfaction.
- Managed team of 20 employees, ensuring high productivity and quality standards were met.
- Provided leadership and guidance to a team of 25 employees.
- Trained and mentored staff on customer service best practices and procedures.
- Implemented training programs to enhance staff skills and performance levels.
- Trained new employees on company policies, job duties, and performance expectations.
- Coordinated team schedules to optimize workforce management and coverage.
- Formulated work schedules, communicating with individual employees to verify availability and coordinating across departments to staff each shift fully.
- Encouraged teamwork among subordinates by promoting a positive work culture.
- Conducted regular evaluations of team performance to maintain high standards.
- Developed performance standards and evaluated employee performance against those standards.
- Conducted regular departmental meetings with staff to ensure effective communication and collaboration.
- Facilitated communication between departments to ensure smooth operations and teamwork.
- Collaborated with management to develop operational policies and procedures.
- Participated in strategic planning initiatives to improve operations.
- Identified areas for process improvement within the department.
- Increased overall department competency by providing adequate training and constructive feedback to newly hired personnel.
- Addressed conflicts between staff members in a timely manner.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Investigated customer complaints promptly and implemented corrective actions.
- Resolved customer service issues quickly and effectively.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interacted directly with high-profile clients or customers requesting assistance to resolve conflicts, build trust and win loyalty to promote repeat business.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Monitored inventory levels and placed orders to maintain stock.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Negotiated contracts with suppliers to secure favorable terms and pricing. to secure cost-effective resources.
- Delivered weekly sales, performance, and inventory reports to managers.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Developed documentation for department regarding tasks, job duties and corporate protocols.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Created an environment that fosters professional growth among employees.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Managed team of 20 employees, ensuring high productivity and quality standards were met.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
GUEST RELATION MANAGER
DEEPTI COURTYARD
Rourkela
09.2019 - 12.2019
- Managed guest relations team, ensuring compliance with operational standards and enhancing service quality.
- Provide upscale guest service experiences for clients throughout their stay.
- Actively listen to and resolve customer concerns.
- Promptly address guests' requests, like in-room dining.
- Inform Clients of our hotel services, including breakfast and dining options.
- Liaise with Housekeepers and wait staff to provide an overall comfortable guest experience.
- Oversee check-in and Check-out Procedures, including reservations and financial transactions.
- Monitored daily bookings and ensured timely preparation of assigned rooms for check-in.
- Facilitated smooth luggage handling to enhance guest convenience. and storage.
- Reviewed daily duties and assigned tasks to team members.
- Appraise team's performance and produce regular reports.
- Analyzed customer feedback from guestbook and online reviews, recommending actionable improvements to enhance guest satisfaction.
- Built rapport with returning guests to enhance customer satisfaction and retention. with regular hotel clients.
CHEF
CALVARY BIBLICAL BAPTIST COLLEGE& SEMINARY
Karjat
05.2015 - 10.2017
- Assisted head chef in daily kitchen operations, contributing to team efficiency and knowledge sharing.
- Helping Chefs in the Mise-en-place and making desserts like Chocolate silk, poached pears, Chocolate samosa, Crème brûlée, Ice Creams.
- Discussed menu planning and pairing of desserts with other chef.
- Checked food quality and arranged presentation to enhance dining experience.
- Presented food with garnish to enhance appearance.
- Stocks food, condiments and supplies for the purpose of maintaining adequate quantities and security of items.
- Maintained food service equipment to ensure safe operating conditions.
- Responded to inquiries of customers, staff and the public for the purpose of providing information and direction regarding the type and cost of meals.
- Handled all work in given time and budget.
HOUSEKEEPING SUPERVISOR
TUNGA BY REGENZA
Vashi
04.2012 - 07.2013
- Supervise the implementation of housekeeping standards and procedures in relation to Bedroom service, Bathroom service, Valet service, cleaning service, Linen maintenance.
- Inspected rooms regularly to maintain high standards of guest accommodation.
- Prioritized preparation of arrival rooms to meet guest check-in times.
- Coordinated with Front Office to address guest and hotel requirements.
- Manage all special requests made by guests.
- Ensure guest valet is processed and delivered in a timely manner.
- Recommended ongoing updates to standards and identified training needs to enhance team performance.
- Conducted shift briefings to communicate hotel activities and operational requirements effectively.
- Open and close the shift and ensure effective shift handover.
- Resolved employee grievances promptly to maintain workplace harmony.
- Allocated rooms to guests based on their preferences and availability.
- Ensure consistency within the department.
- Ensure you have complete knowledge of room types, layouts and facilities.
- Maintained tidiness and accessibility of storage spaces for operational needs.
- Monitored and replenished stock levels to ensure operational efficiency.
- Performed inventory checks to ensure stock accuracy and availability.
- Maintained proper stock levels for housekeeping supplies to ensure seamless operations.
- Managed incoming and outgoing phone calls to ensure clear communication and prompt service.
- Coordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories).
CUSTOMER SERVICE AGENT
AIRINDIA
Assisted customers with flight bookings and changes promptly.
Resolved passenger inquiries efficiently through various communication channels.
Handled high volume of inbound and outbound calls, addressing customer inquiries with clarity and efficiency.
Resolved customer complaints quickly and efficiently.
Managed customer complaints by delivering empathetic solutions, resulting in improved customer retention.
Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Cultivated strong customer relationships that fostered loyalty and encouraged repeat business.
Investigated and solved routine and complex customer issues to earn repeat business.
Handled a high volume of inbound and outbound calls from customers to address their inquiries..
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Attended training sessions regularly to stay current on new products or services.
Coordinated with airline staff to ensure smooth passenger experiences.
Processed ticket refunds and cancellations according to company policies.
Processed refunds, returns, exchanges, and order cancellations according to policy.
Provided product information to customers in a timely manner.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Followed up with customers via phone or email after purchase was made to ensure satisfaction.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Developed strategies for handling difficult customers effectively while maintaining professionalism.
Helped customers find accurate pricing information to enhance their shopping experience, lifting heavy items and addressing other inquiries.
Determined accurate prices for customer services, consistently searching for deals and best prices.
Updated customer records in the CRM system accurately with each interaction.
01.2011 - 05.2011
- Assisted customers with flight bookings and changes promptly.
- Resolved passenger inquiries efficiently through various communication channels.
- Handled high volume of inbound and outbound calls, addressing customer inquiries with clarity and efficiency.
- Resolved customer complaints quickly and efficiently.
- Managed customer complaints by delivering empathetic solutions, resulting in improved customer retention.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Cultivated strong customer relationships that fostered loyalty and encouraged repeat business.
- Investigated and solved routine and complex customer issues to earn repeat business.
- Handled a high volume of inbound and outbound calls from customers to address their inquiries..
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Attended training sessions regularly to stay current on new products or services.
- Coordinated with airline staff to ensure smooth passenger experiences.
- Processed ticket refunds and cancellations according to company policies.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Provided product information to customers in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Followed up with customers via phone or email after purchase was made to ensure satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Helped customers find accurate pricing information to enhance their shopping experience, lifting heavy items and addressing other inquiries.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Updated customer records in the CRM system accurately with each interaction.
CREW MEMBER
CINNABON
08.2010 - 01.2011
- Assisted customers with menu selections and provided exceptional service.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Interacted pleasantly with guests to deliver quality customer service.
- Talked pleasantly with customers while taking orders and promoted a positive image for the business.
- Served food quickly for positive guest experiences.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Assembled and served meals according to specific guest requirements.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Operated cash register and processed customer transactions accurately.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Stocked ingredients and supplies to support daily operations effectively.
- Organized and restocked supplies to support operations and team productivity.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Trained new crew members on procedures and customer service standards.
- Monitored food safety practices to comply with health regulations consistently.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Checked expiration dates on all products before serving them to customers.
- Adhered to health department regulations regarding food handling procedures.
- Packed fast food products in approved containers, cups, and bags.
- Upheld high standards of productivity and quality in operations.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Educated customers on menu items, product ingredients and nutritional values.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Resolved customer complaints in a professional manner.
- Uphold high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Supported team success by completing tasks efficiently. by quickly completing assigned tasks.
- Assisted management team with inventory counts of food products and beverage supplies.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Assembled and served meals according to specific guest requirements.
COMMIS
THE INDIAN PRINCESS
02.2009 - 09.2009
- Assisted chefs with food preparation and ingredient organization.
- Followed recipes and customer requests to prepare meals.
- Supported cooking staff by washing, peeling, and chopping vegetables.
- Ensured compliance with health and safety regulations in the kitchen.
- Collaborated with team members to optimize food production processes, improving workflow efficiency.
- Followed recipes to assist in meal assembly and presentation tasks.
- Communicated effectively with co-workers regarding daily tasks assigned.
- Followed all health code guidelines when handling food items.
- Operated dishwashers to sanitize dishes and silverware.
- Sanitized surfaces with approved cleaning solutions after each task was completed.
- Disposed of garbage according to health regulations.
- Maintained inventory of kitchen supplies and equipment needs.
- Received deliveries of food items and stored them properly.
- Followed recipes accurately while adhering to portion control standards.
- Acquired new skills to support team and further accommodate customer needs.
- Inspected kitchen equipment for proper functioning before use.
- Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
- Assisted customers by responding to inquiries, contributing to a positive dining experience.
- Facilitated efficient communication between kitchen staff and front-of-house teams.
- Ensured proper storage of food supplies to minimize waste and maintain freshness.
- Coordinated with kitchen staff to ensure prompt preparation and delivery of orders, maintaining service quality.
- Helped in setting up and cleaning up before and after service, ensuring a ready-to-use kitchen.
- Maintained cleanliness and hygiene in the kitchen, including washing dishes and utensils.
- Cutting or slicing meat, poultry, and seafood ensured readiness for cooking. meat, poultry and seafood to prepare for cooking.
- Distributed food to waiters and waitresses to serve customers.
- Monitored food temperature during storage and preparation to adhere to food safety standards.
- Stored food in designated containers and storage areas to prevent spoilage.
- Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
- Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
HOUSEKEEPING SUPERVISOR
INTERCONTINENTAL THE GRAND GOA RESORT
06.2006 - 12.2008
- Supervised daily housekeeping operations for guest rooms and public areas.
- Inspected rooms to ensure compliance with quality standards and cleanliness guidelines.
- Trained and mentored housekeeping staff on cleaning techniques and safety protocols.
- Implemented new training programs to enhance team performance and service quality.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Coordinated scheduling for housekeeping staff to optimize coverage and efficiency.
- Developed cleaning checklists to standardize procedures across the team.
- Managed inventory of cleaning supplies and equipment for operational needs.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Organized and stocked room attendant carts with cleaning supplies to ensure efficiency and readiness for staff. attendant carts with supplies to keep carts organized and clean.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Established effective communication between team members in order to foster a positive work environment.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Prepared work schedules for associates to promote proper staffing levels.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Reviewed employee performance and devised an improvement plan to achieve goals.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
- Managed team of employees, daily progress reports and overall project planning.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Documented and reported any damage or theft of hotel property to management for prompt resolution. or theft of hotel property to management.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Swept and damp-mopped private stairways and hallways.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Swept and damp-mopped private stairways and hallways.
TRAINEE
TAJ MAHAL PALACE AND TOWER
Assisted guests with check-in and check-out procedures efficiently.
Managed reservations and coordinated with various departments for guest services.
Handled guest inquiries and resolved issues promptly for customer satisfaction.
Identified needs of customers promptly and efficiently.
Provided information about hotel amenities and local attractions to guests.
Maintained cleanliness and organization in public areas of the hotel.
Collaborated with kitchen staff to ensure timely food service during events.
Maintained positive working relationship with fellow staff and management.
Assessed company operations for compliance with safety standards.
Analyzed key performance indicators to identify effective strategies.
05.2004 - 10.2004
- Assisted guests with check-in and check-out procedures efficiently.
- Managed reservations and coordinated with various departments for guest services.
- Handled guest inquiries and resolved issues promptly for customer satisfaction.
- Identified needs of customers promptly and efficiently.
- Provided information about hotel amenities and local attractions to guests.
- Maintained cleanliness and organization in public areas of the hotel.
- Collaborated with kitchen staff to ensure timely food service during events.
- Maintained positive working relationship with fellow staff and management.
- Assessed company operations for compliance with safety standards.
- Analyzed key performance indicators to identify effective strategies.
Education
Bachelors of Science - Hospitality and Hotel Administration
Institute of Hotel Management
Goa, India06-2006
Skills
- Student assessment
- Performance evaluation
- Assessment strategies
- Standards compliance
- Attention to detail
- Effective communication
- Team collaboration
- Interactive learning
- Student motivation
- Relationship building
- Conflict resolution
- Staff management
- Professional development
- Empathy and understanding
Languages
- English
- Hindi
Personal Information
- Date of Birth: 12/05/83
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Achievements And Extra Curricular
- Awarded STAR of the Month in Cinnabon
- Good knowledge of MS-OFFICE, OPERA, FIDELIO, MICROS, PMS
- Completed SUPERVISORY DEVELOPMENT PROGRAM with Intercontinental the Grand Goa resort
- Completed BASIC FIRE SAFETY AND EMERGENCY PROGRAM with USHA FIRE SAFETY EQUIPMENTS (P) LTD. in TUNGA BY REGENZA
- Socializing, Playing Basketball, Cycling, Listening to music, Networking
Languages
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Certification
- LIFE SAVER CERTIFICATE-USHA FIRE SAFETY EQUIPMENTS LTD
Timeline
TEACHER
ANANDA JYOTHI SCHOOL
06.2022 - 05.2026
HOUSEKEEPING SENIOR SUPERVISOR
ROYAL TULIP
09.2021 - 02.2022
GUEST RELATION MANAGER
DEEPTI COURTYARD
09.2019 - 12.2019
CHEF
CALVARY BIBLICAL BAPTIST COLLEGE& SEMINARY
05.2015 - 10.2017
HOUSEKEEPING SUPERVISOR
TUNGA BY REGENZA
04.2012 - 07.2013
CUSTOMER SERVICE AGENT
AIRINDIA
01.2011 - 05.2011
CREW MEMBER
CINNABON
08.2010 - 01.2011
COMMIS
THE INDIAN PRINCESS
02.2009 - 09.2009
HOUSEKEEPING SUPERVISOR
INTERCONTINENTAL THE GRAND GOA RESORT
06.2006 - 12.2008
TRAINEE
TAJ MAHAL PALACE AND TOWER
05.2004 - 10.2004
Bachelors of Science - Hospitality and Hotel Administration
Institute of Hotel Management