Regina Garrison
Cloverdale
Summary
Proven leader and empathetic professional with a track record of enhancing customer satisfaction at Mitchell Creek Marina. Skilled in team leadership and computer skills, consistently exceeding productivity goals by prioritizing tasks and fostering a positive work environment. Achieved significant improvements in operational efficiency and customer service, demonstrating exceptional attention to detail and a commitment to excellence.
Overview
20
20
years of professional experience
Work History
Front Desk Receptionist, Audit
Holiday Inn Express Hotel
03.2022 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments, meetings and reservations.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Package Sorter
Amazon
05.2021 - 03.2023
- Supported shipping department by preparing sorted packages for transportation, reinforcing company's reputation for punctuality.
- Collaborated with team members to sort large volumes of packages quickly and accurately.
- Ensured timely delivery of packages by prioritizing urgent shipments and adhering to strict deadlines.
- Displayed strong attention to detail in sorting packages according to specific guidelines, ensuring correct deliveries every time.
- Received positive feedback from supervisors for consistently meeting or exceeding productivity goals.
Assistant Manager
Mitchell Creek Marina
08.2016 - 07.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
CNA
Overton County Rehabilitation Center
04.2014 - 08.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Assistant Teacher
Hall Daycare
01.2011 - 09.2013
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Department Manager, Cashier
Wal-Mart Supercenter
06.2003 - 09.2010
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Nursing
Area 30
Greencastle, INHigh School Diploma -
James Madison High
Norcross, GASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Team leadership
- Compassion and empathy
- Computer skills
Languages
English
Full Professional
Timeline
Front Desk Receptionist, Audit
Holiday Inn Express Hotel
03.2022 - 10.2023
Package Sorter
Amazon
05.2021 - 03.2023
Assistant Manager
Mitchell Creek Marina
08.2016 - 07.2020
CNA
Overton County Rehabilitation Center
04.2014 - 08.2016
Assistant Teacher
Hall Daycare
01.2011 - 09.2013
Department Manager, Cashier
Wal-Mart Supercenter
06.2003 - 09.2010
Nursing
Area 30
High School Diploma -
James Madison High
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