Regina Glaza
Albion
Summary
Dedicated and compassionate social worker with over 10 years of experience delivering support and intervention services to diverse populations. Currently pursuing a graduate degree in Social Work at Indiana Wesleyan University, equipped with a proven ability to assess individual and family needs and develop tailored intervention plans. Expertise in crisis intervention, conflict resolution, and fostering positive relationships contributes to creating supportive and inclusive school environments. Committed to advocating for the well-being and academic success of all students, eager to leverage comprehensive social work knowledge and practical experience to make a meaningful impact.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Family & Student Coordinator
Burr Oak Community Schools
07.2025 - Current
- Coordinated and supervised academic advising activities
- Guided and supported faculty and staff
- Developed and implemented student success initiatives
- Improved policies and procedures
- Collaborated with faculty, staff, and students
- Developed and managed student schedules
- Identified historical transcript and data discrepancies
- Collaborated with families to address student needs
Family Case Manager II
Indiana Department of Child Services
04.2024 - 07.2026
- Investigated reports of child abuse and neglect
- Assessed child safety and risk
- Collaborated with families
- Referred families to appropriate services
- Facilitated Child and Family Team Meetings
- Prepared legal documentation and provided courtroom testimony
- Served on the Regional Family Case Manager Council
Owner
Regina’s Watercolor LLC
02.2017 - 06.2025
- Founded and manage an online retail business specializing in professional watercolor supplies
- Developed and designed the business website
- Implemented marketing strategies
- Oversaw product production
- Managed shipping logistics
- Supervised and managed employees
- Cultivated relationships with manufacturers and suppliers
- Designed production and packaging processes
- Handled accounting and legal compliance
- Provided exceptional customer service
- United States Patent Holder: Glaza, Regina. 2022. Glass Mixing Palette.
FC Associate I
AMAZON FWA6
11.2023 - 02.2024
- Robotic Work Cell Safety and Operation Certified Amnesty Floor
- Monitor Certified (robotics floor)
- Learning Ambassador
Florist
Onestop Flowers LLC
04.2015 - 04.2017
- Floral design
- Sales
- Intern and learn business management processes as prospective future owner/partner
Customer Service Specialist
Bed Bath and Beyond
10.2015 - 03.2017
- Employee trainer
- Bridal Consultant
- Vendor Returns
DCS Specialist III, Assessment
Arizona Department of Child Safety
07.2013 - 02.2015
- Investigate reports of child abuse/neglect
- Assess child safety and risk
- Aftercare planning
- Collaborate with the family to identify services
- Assist with case planning and ongoing case management
- Authorize staff in the process of child removal and placement
- Legal documentation and courtroom testimony
- Collaborate with Navajo Nation
- Forensic interview training
Patient Safety Attendant
Flagstaff Medical Center
05.2009 - 07.2013
- Ensure the safety and well being of patients
- Collaborate with and assist Nursing staff with quality patient care
- Customer Experience Officer for colleagues
Mentoring Coordinator
Step Up
07.2008 - 06.2009
- Facilitate mentoring groups
- Interview and assessment of volunteers clients and families
- Volunteer orientation
- Case management and retention
- Communicate progress with Probation Officers and Administrators
- Program Budgeting
- Program development
- Recruitment of volunteers and clients
Match and Enrollment Specialist
Big Brothers Big Sisters
07.2008 - 03.2009
- Interview and assessment of volunteers, clients and families
- Select and create matches
- Family and volunteer orientations
- Recruitment
Enrollment & Match Support Specialist
Big Brothers Big Sisters NEI
07.2006 - 06.2008
- Case management and retention
- Interview and assessment
- Implement Lunch Buddy program in 5 new counties
- Coordinate with elementary and high schools
- Surveys (Satisfaction, Post Observation, Strength of Relationship)
- Interview and assess adults and youth
- Recruit volunteers and children
Parent Aid Sub-Contractor
Department of Human Services
05.2004 - 06.2008
- Transport clients
- Supervise visits with parents and their children
- Provide supplemental services as requested by social workers
- Liaison with the Department
- Complete reports and progress forms
Substitute Teacher
Burr Oak Community Schools
01.2005 - 06.2006
- Work with students in grades 1-12
- Implement teacher’s schedule
- Assist students with homework, reading, special needs, etc.
- Communicate with teachers about classes
- Implement developmentally appropriate discipline
Summer Recreation Program Assistant
Burr Oak Community Schools
05.2002 - 08.2002
- Learn and teach elementary aged children new dances and work-out activities
- Chaperon weekly field trips
- Supervise lunch-time
Education
Master of Science - Social Work
Indiana Wesleyan University
Marion, IN09.2027
BSW - Social Work
Central Michigan University
Mt. Pleasant, MI05.2006
BSW Field Placement - Early Head Start
Central Michigan University
Mt. Pleasant, MI04.2006
BSW Volunteer Placement - Crisis Line Volunteer
Central Michigan University
Mt. Pleasant, MI12.2003
Skills
- Expertise in interviewing techniques
- Assessment
- Business operations management
- Comprehensive case management
- Child development assessment
- Conflict resolution strategies
- Collaborative facilitation skills
- Public engagement strategies
- Student welfare
- Problem-solving aptitude
- Interpersonal communication
Accomplishments
- United States Patent Holder
Certification
Crisis Prevention Institute (CPI) Certified
Certified in September, 2025
Adult and Pediatric First Aid/CPR/AED Certified
Certified in October, 2024
License
BSW Limited License, renewal pending
Affiliations
- National Association of Social Workers
- School Social Work Association of America
Timeline
Family & Student Coordinator
Burr Oak Community Schools
07.2025 - Current
Family Case Manager II
Indiana Department of Child Services
04.2024 - 07.2026
FC Associate I
AMAZON FWA6
11.2023 - 02.2024
Owner
Regina’s Watercolor LLC
02.2017 - 06.2025
Customer Service Specialist
Bed Bath and Beyond
10.2015 - 03.2017
Florist
Onestop Flowers LLC
04.2015 - 04.2017
DCS Specialist III, Assessment
Arizona Department of Child Safety
07.2013 - 02.2015
Patient Safety Attendant
Flagstaff Medical Center
05.2009 - 07.2013
Mentoring Coordinator
Step Up
07.2008 - 06.2009
Match and Enrollment Specialist
Big Brothers Big Sisters
07.2008 - 03.2009
Enrollment & Match Support Specialist
Big Brothers Big Sisters NEI
07.2006 - 06.2008
Substitute Teacher
Burr Oak Community Schools
01.2005 - 06.2006
Parent Aid Sub-Contractor
Department of Human Services
05.2004 - 06.2008
Summer Recreation Program Assistant
Burr Oak Community Schools
05.2002 - 08.2002
BSW Field Placement - Early Head Start
Central Michigan University
BSW Volunteer Placement - Crisis Line Volunteer
Central Michigan University
Master of Science - Social Work
Indiana Wesleyan University
BSW - Social Work
Central Michigan University