Reginald Arokiyathas

• Oversee day-to-day salon operations to ensure smooth and efficient service delivery.
• Manage staff scheduling, front-of-house activities, and coordinate daily tasks.
• Maintain a clean, safe, and professional salon environment, including stock control and inventory management
• Lead, mentor, and motivate a team of stylists to foster a positive and creative environment.
• Support staff training and professional development to help them grow their careers.
• Act as a role model for the team, upholding the brand's image and values.
• Help manage recruitment processes for new staff members.

Handled the CITI bank credit card initiation process and account opening of PAN India.

overall 35+ members with different LOB’s.

LOB’s

Physical Application

Batching / Data entry / Pre-credit analyst (Kyc, Income policy) / Call Evaluation (Escalation cases) / Outbound

call verification / Add-on credit card / Concurrent audit team review / Repro / EPF Validation/ TAN Validation

QA sampling / Scanning / PAN india MIS / RMU / Video KYC process

Online portal mode Application

Batching / Pre-credit analyst ( Kyc, Income policy) / Call Evaluation (Escalation cases) / Concurrent audit team

review / Outbound Call verification / Repro / PAN India MIS / Record management Unit / Video KYC process

Roles & Responsibilities:

 Supervising the team of 35 members of different LOB’s with primary (chennai) location.

 Apart from regular training given by the trainer, provide on the job training to new agents / tenured agents

and also updating the team on new policy updated which is received from Client.

 EUC testing & Implementation and guide team to function smoothly

 Assigning the game plan & goals to the respective LOB’s

 Calibration review with QA & Training team to improve / Curtailed the errors which is published by client on

monthly report card

 Conduct monthly skip level sessions with agents /Team Leads for track and progress of developments by

implementing the performance-tracking and providing the feedback.

 Ensuring that internal policies, procedures, and compliance regulations are being followed.

 Preparation of Audit related deliverables, Daily control function checklist, training plans and leading the

RCSA (Risk Control and Self-Assessment) and other deliverables.

• 
  
• Client : Vodafone(MNP)
• Explained amount for expected services and provideddetailed answers to
• customer questions. Communicated with customers to determine needs,
• providerecommendations.

• 
  
• Client : Airtel
• Handled complaints calmly and professionally, providingappropriate solutions
• to promote continued customersatisfaction. Provided friendly, attentive
• service by promptly respondingto customer enquiries and processing order requests.