REHAMANTHNISHA KARUMANCHI
Pune
Summary
Driven Associate with proven expertise in GDS and Worldtracer from roles at IGT Solutions and WNS Global Services. Excelled in customer engagement and complaint handling, significantly enhancing customer satisfaction. Demonstrated exceptional time management and teamwork, consistently prioritizing empathy and efficiency to resolve issues and improve service quality.
Overview
2
2
years of professional experience
Work History
Associate
IGT Solutions
07.2023 - Current
- Excellent proficiency in GDS.
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Associate
WNS Global Services
06.2022 - 06.2023
- Excellent proficiency in GDS(Amadeus and Sabre) & Worldtracer.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Education
HSC - COMMERCE, India
ARHAM JUNIOR COLLEGE
Pune, India06.2020
SSC - Commerce
BASANT HIGH SCHOOL
Pune, India06.2018
Skills
- Customer Service
- Time Management
- Attention to Detail
- Understanding Customer Needs
- Customer Engagement
- Oral communication
- Performance Improvement
- Product Knowledge
- Complaint Handling
- Teamwork and Collaboration
Languages
English
Bilingual or Proficient (C2)
Telugu
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Associate
IGT Solutions
07.2023 - Current
Associate
WNS Global Services
06.2022 - 06.2023
HSC - COMMERCE, India
ARHAM JUNIOR COLLEGE
SSC - Commerce
BASANT HIGH SCHOOL
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