Rehan Alam
Retail Branch Banking professional with strong hold in customer service , specializing in customer KYC ,Onboarding, Profiling and Monitoring. Also keep watch on large cash transaction reviewing it and reporting to central team if required. Skilled at identifying potential fraud risks and ensuring compliance with AML/CTF regulations and KYC/CDD/EDD standards. Adept at analyzing complex information, preparing reports, and working with compliance teams to mitigate financial crime risks. Seeking to transition into a Transaction Monitoring / AML Analyst role to leverage banking experience and compliance knowledge.
Bengaluru
Summary
Dynamic Personal Banker with HDFC BANK, adept at fostering client relationships and enhancing customer trust. Leveraged strong analytical skills to ensure compliance and mitigate financial crime risks. Recognized for exceptional communication and problem-solving abilities, streamlining operations and promoting financial products effectively. Committed to delivering outstanding customer service and onboarding experiences.
Overview
3
3
Certifications
2
2
Languages
Work History
Personal Banker
HDFC BANK
05.2025 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Reconciled customer accounts and balanced daily transactions.
- Verified customer identity and reviewed documentation for accuracy.
- Monitored accuracy of customer information in system.
- Promoted financial products by maintaining excellent service offering knowledge.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
Education
BBA -
L.N MISHRA INSTITUTE OF ECONOMIC DEVELOPEMENT
Patna, India 04.2001 -
Skills
Customer Service
Stakeholder Engagement & Resolution
Adaptability & Problem-Solving Under Pressure
Large Cash Transaction Monitoring
Customer Onboarding & Document Verification
Financial Crime Risk Management
Strong Analytical & Investigative Skills
Exceptional Written & Verbal Communication
Report Writing
AML / CTF Knowledge & Compliance
Money Mule Cases
Conducting EDD
World Check
Oracle FLEXCUBE
CRM NEXT
MS Excel
Tableau
Certification
1] CERTIFIED ANTI MONEY LAUNDERING SPECIALIST BY UDEMY
Timeline
3] FOUNDATION IN AML KYC BY KYC LOOKUP
09-2025
1] CERTIFIED ANTI MONEY LAUNDERING SPECIALIST BY UDEMY
07-2025
2] ENDING ILLEGAL WILDLIFE TRADE A COMPREHENSIVE OVERVIEW CERTIFICATE BY ACAMS
07-2025
Personal Banker
HDFC BANK
05.2025 - Current
BBA -
L.N MISHRA INSTITUTE OF ECONOMIC DEVELOPEMENT
04.2001 -
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