Rehan Islam

• Generate new business by hunting for new accounts in Enterprise segment
• Cover a set of accounts build relationship with decision makers for identifying the opportunities for the new products/ services & enhance the existing infrastructure for additional revenue.
• Have quota of $1.5 for set of large enterprise account.
• Working with multiple OEMs, Oracle, Microsoft, AWS, Google, Fortinet, Checkpoint, Netskope, Versa, Palo Alto etc.
• Selling Network and IT Solutions including Cloud solutions, Data Center Hosting services, Managed (Enterprise IP) Voice, Security solutions, Managed infrastructure services, System integration services, Applications etc.
• Maintaining and increasing business from existing customers
• Adhere to defined sales processes and maintain/grow funnel as per organizational growth plans
• Champion customers cause internally with various teams to ensure quality solution, timely delivery, top-class support
• Escalate customer issues, process anomalies and pain points in timely manner to seniors
• Report sales data, competition information and market data as per requirements
• Achieve weekly/monthly/quarterly order booking sales targets for set assigned/new accounts
• Drive Maximizing Revenue per customer and Collection targets from accounts
• Defend revenue with existing accounts and ensure higher share of wallet
• Develop good level of business understanding for target market / sector(s) assigned.
• Participate in demand generation activities such as seminars, webinars, exhibitions and direct marketing as required.
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
• Analyzed key competitors to respond to competitive threats
• Developed thorough understanding of key clients' needs and requirements to prepare customized solutions
• Positioned global capabilities to expand market share

• Proactively seek out and qualify new, both small and large-scale business opportunities that match PVUE and Pearson market offerings.
• Closed net new business $400k within 6 months.
• Close new business deals quickly and professionally
• Actively account manage existing suite of clients and ensure Pearson VUE has maximum possible revenue from these clients
• Ensure clients renew their contracts, where possible without going to tender
• Develop and maintain good technical knowledge of Pearson VUE and relevant Pearson products and services
• Prepare and deliver presentations, to senior clients and prospects, professionally and unambiguous manner.
• Respond to external clients, prospects and partners, timely and professionally
• Maintain up to date pipeline of new business opportunities
• Assiduously follow Pearson VUE bid management process
• Develop good level of business understanding of target market sector(s) assigned
• Participate in demand generation activities such as seminars, exhibitions and direct marketing as required.
• Work closely with Operations and other staff as required to drive preparation of proposals and responses to PQQs, RFPs and Tenders taking ownership and accountability for quality of response for key sales themes: solution design and description, Internal and external partner selection and involvement, All commercial and pricing related matters.
• Proved successful working within tight deadlines and fast-paced atmosphere
• Actively listened to customers' requests, confirming full understanding before addressing concerns
• Developed and maintained courteous and effective working relationships
• Learned new skills and applied to daily tasks to improve efficiency and productivity
• Collaborated with team members to achieve target results

• Identify potential new customers and build relationships with current customers
• Establish, develop and close business while exceeding sales targets and objectives by developing customer relationships and closing business opportunities in Global Market (NA & EMEA)
• Develop strategies for penetrating new accounts and growing relationships with end users and partners
• Research and understand prospects’ business plans (both tactical/technical and strategic/business)
• Understand prospect’s buying/decision process and business cycles that can affect these processes
• Negotiate contracts and maintain current contracts
• Collaborate with the Sales Team to work accounts and keep one another updated on new marketplace dynamics
• Providing timely and detailed information on market needs, buying trends and competitive information
• Support specific Marketing Programs, lead generation campaigns, and targeted sales activities
• Responsible for selling all SAAS solutions, products, and services within a set of Large accounts (new and existing customers)
• Solidify existing customer accounts and elevate Whatfix to more strategic position within accounts.
• Break into large net-new accounts and get business for Whatfix.
• Sell Whatfix SAAS solution as Guiding tool within account and change role that L&D plays from being considered cost burden to strategic BU.
• Manage complex enterprise sales campaigns while managing diverse set of partners within same accounts
• Match Whatfix solutions to customer’s business needs, challenges, and technical requirements.
• Help build and sustain funnel that is 3x of quarterly forecasts.
• Map and maintain relationships at all levels within complete accounts echo system IT Heads, policy makers, consultants, advisors, and partners and other key decision makers and influencers.
• Work towards goal of making accounts standardize on Whatfix solutions.

• Responsible for managing and driving revenue for NA & EMEA.
• Played vital role in increasing profit margins by 20% consecutively for 2 years.
• Adding 100 plus green field accounts to existing portfolio in 3 years.
• Meeting customers in person on quarterly basis.
• Generating / Identifying Net New business opportunities from existing install base or green field accounts.
• Management in Key Accounts to help them implement Linux, OVM & Oracle Cloud Native Technologies products and increase ROI and user adoption
• Strategic Client Relationship Management in Key Accounts to increase ROI and help save time & money
• Managing set of key Partners of Broad Markets Accounts consisting of Enterprise – T1, T2, & T3 accounts for generating business
• Entering new markets and competitive accounts via proposing transformational models and solutions to initiate strategic relationships
• Ensure market coverage through channel partners
• Develop new business by driving sales in their existing accounts as well as new Accounts
• Developing and executing account plans to achieve targets:
• Cold calling, prospecting, qualification, account mapping and presentations
• Effectively utilize available Oracle’s Sales tools for pipeline development, tracking opportunity progress (Forecasting), developing monthly, quarterly level forecasts
• Responsible for all aspects of the selling process - Identify, Qualify, Sell, Close and Administer
• Identify and Generate leads by using networking and other sales tools
• Qualify, Sell and Close
• Identify key steps to close sale, identify decision maker and influencers, etc.
• Determine Availability needs and Objectives
• Gain agreement of proposed solution / Services, tying back to customer business drivers
• Close significant $ sales across multiple Accounts across assigned territory
• Administer: Accurate Forecasting of business & keeping records in nternal systems update.

• Field Sales for Oracle Banking and Financial Services in SAARC & Middle East Region.
• Single handedly brought region to be revenue generating rather cost burden under a year.
• Ability to work from scratch and build on it.
• Self-motivator need very little assistance, guidance & monitoring
• Responsible for P&L of assigned region
• Ability to manage cost center for assigned region
• Specially focused on selling Oracle Cloud solution & in-house SAAS solution
• Responsible for selling Oracle Software Licenses (Technology, Middleware & Application) & Hardware
• Responsible for generating new business from existing and new clients
• Spearheading end-to-end sales process – identifying potential business opportunities, building business cases / responding to RFI/RFP, developing value propositions, presenting capabilities to clients, leading commercial negotiations, account management and subsequently closing deals
• Strategic Client Relationship Management in Key Accounts to help them implement Technology products to fullest extent and increase ROI and user adoption
• Applications (Oracle FLEXCUBE, HRMS, ERP, CRM etc.), Database, BI, Middleware, Cloud solution, ODA, BDA, Oracle Sun Microsystems etc.]
• Identifying potential markets; developing potential clients in targeted markets / industries
• Currently responsible for Solutions to BFSI vertical with annual revenue target of $2M
• Managing marketing operations for achieving increased growth & top-line profitability; establishing global linkages & initiating market development efforts
• Had team of 5 direct reports.
• Handling customer centric operations and ensuring customer satisfaction by achieving delivery and service quality norms
• Identifying improvement areas & implementing measures to maximize customer satisfaction levels
• Networking with ecosystems, conduct regional sales forecast territory planning, demand generation, deal strategy development and trend analysis.
• Exceeded targets by building, directing and motivating high-performing sales team
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
• Developed sales strategy based on research of consumer buying trends and market conditions

Responsible for acquiring new customers to generate new revenue for Net New accounts for emerging market with a quota of $800k.
Generating / Identifying Technology opportunities and also focus towards positioning other Oracle products by up selling & cross selling.

Strategic Client Relationship Management in Key Accounts to help them implement Technology products to the fullest extent and increase ROI and user adoption. (Database, BI, Middleware, Cloud solution, ODA, BDA etc.).
Managing western region of North America & Canada emerging markets of medium and large size and generating business from them as an individual contributor.
Entering into new markets and competitive accounts via proposing transformational models and solutions to initiate strategic relationships.
Competitive positioning of net new accounts against Salesforce.com, SAP, IBM, Microsoft and other products.
Ensure market coverage through dedicated field reps and with the help of channel partners.

Worked in association with various small firms in positioning their IT products in the South Western region of the State of West Bengal (India).
Product Range DELL, HP, IBM, LENOVO, ACER, Assembled Hardware’s, storage, Microsoft licensing & Solution etc.
Job comprised of identifying of customers, strategically positioning the products as per the customers’ present & future initiatives pertaining to IT.
Challenged myself every day to increase profit revenue as the job required self-motivation to go that extra mile.
Managing bills & inventory of products sold & recovering payments and keeping details of payments.
Negotiating effectively
Proactively responding to customer’s current and future needs, identifying innovations that can be made to build his IT infrastructure.

Worked as a Sales Consultant (outbound & inbound calling) and as a technical consultant for various Dell hardware technology solutions for EMEA Market.

Provide working plan with checks and balance to ensure weekly and monthly said target is achieved.
Mentoring new joiners and bringing them upto speed for being able to sell various Dell hardware Technology Solutions.
Providing technical solutions to customers for various DELL Hardware technology solutions.

Top performer for 7 straight Quarters overachieving sales targets by 150% and above.
Pioneered & achieved to set up a new process for Dormant & Net New Customers.

Awarded the Top Gun Technical Sales Consultant across the Org.

Manage Production support operations for the assigned shift.
Keep a check on Severity levels on a Monthly basis and ensure 95% on.
Also responsible for handling escalated queries, quality checks and maintains SLA’s.
Provide technical support and resolution for services affecting issues at all web centers.
Documentation & Analysis of processes and procedures and drafting of detailed problem reports.
Ensure disaster recovery plans are worked out and documented.

Worked with open source tools like Big Brother and Arena Product Suite. Designing Routing map using Pinpoint and Administration of M68 (IBTM).
Oversee all 3rd party applications uptime and maintenance for Webhelp and Coordinate with 3rd party help desk teams and ensures resolution of issues on time.

Part of a 10-member team that provides second level Technical Support.
NT administration and setting up and maintenance of NT accounts & global

groups on daily basis, sharing resources, assigning permissions, administration of network printers.
Configuration of firewalls like Black Ice for VPN access.
Troubleshooting applications used by field engineers remotely.
Virtual private networks configuration and troubleshooting on dialup and DSL/cable Internet services.
Configuring PDA's for accessing and synchronizing data for onsite engineers.