Rehan Khan
Supplier Manager
Meerut ,Uttar Pradesh
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Supplier Manager
Barclays
Noida
2022.05 - 2023.06
- Responsible for performing and ensuring the ongoing supplier management relationship and assurance activities across a portfolio of Medium-Low complexity of suppliers to manage the service performance, cost, and risk in its supply chain
- Responsible for Contract Management and lifecycle, executing any SOW Amendments,Addendums, and Change Notes, during the existing relationship with the supplier
- Experienced in commercial negotiations, redlining proposals, and maintaining supplier data in relevant application/tool
- Managing the internal and external stakeholders of assigned portfolio/supplier
- Plans proactively and runs effective performance meetings with the suppliers' identifying areas of improvement for both Barclays and supplier
- Provide sourcing teams with support and input to negotiations with suppliers and chosen service providers, where required
- Assessing the supplier relationship while covering all the key service attributes required for effective service delivery
- Masters sufficiently the key elements of Supplier Management processes,policies, and enabling tools/systems
- Accountable for the strategic alignment of Barclays and managed suppliers by establishing common goals and objectives
- Manages the collation, analysis, and timely reporting of data inputs to support the development and implementation of the Supplier Management strategies.
- Facilitated communication between internal teams and suppliers to resolve disputes quickly and efficiently.
Call Quality Analyst
Barclays
Noida
2018.12 - 2022.05
- Increased overall service levels by proactively addressing potential bottlenecks in workflow or processes that might impact call quality.
- Conducted regular calibration sessions with peers and supervisors to ensure consistency in evaluation standards and scoring methodologies.
- Championed a customer-first mindset by consistently emphasizing the importance of delivering exceptional service during team meetings and training sessions.
- Improved overall customer satisfaction by providing constructive feedback to call center agents.
- Completed root cause analyses for recurring issues identified during the QA process, leading to more efficient problem-solving methods within the organization.
- Developed comprehensive reports on agent performance, contributing to staff training and development initiatives.
- Reduced average handling time by coaching agents on effective communication techniques and problem-solving strategies.
Fraud Detection Analyst
Barclays
Noida
2011.08 - 2018.12
- Performed thorough investigations of suspicious transactions, leading to the successful recovery of stolen funds.
- Reduced instances of fraud by proactively identifying patterns and trends in fraudulent activities.
- Evaluated external data sources for integration into existing fraud detection models to improve overall performance and effectiveness.
- Analyzed large volumes of complex data sets using various statistical methods, uncovering hidden patterns indicative of fraudulent activity more efficiently than traditional approaches allowed.
- Assisted in creating training materials for new team members, resulting in faster onboarding and increased productivity.
- Improved customer trust by effectively resolving disputes related to suspected fraudulent transactions or false alarms.
- Participated in industry conferences to stay up-to-date on best practices in fraud detection and prevention methodologies.
First Party Collector
HCL Technologies
Noida
2008.08 - 2011.08
- Maintained accurate records of customer interactions, payment plans, and collection efforts for streamlined documentation.
- Prioritized high-risk accounts for targeted collection efforts, maximizing resources and increasing recoveries.
- Utilized advanced skip-tracing techniques to locate hard-to-reach clients for more efficient collections processes.
- Collaborated with team members to achieve monthly collection targets consistently.
Education
Specialization In F&B Services - Hotel Management
City And Guilds
United Kingdom 03.2008
Bachelor Of Business Administration - Business Administration
Chaudhary Charan Singh University
Meerut 07.2003
Skills
Third Party Vendor Management
Third Party Risk Management
Contract Management
Stakeholder Management
Timeline
Supplier Manager
Barclays
2022.05 - 2023.06
Call Quality Analyst
Barclays
2018.12 - 2022.05
Fraud Detection Analyst
Barclays
2011.08 - 2018.12
First Party Collector
HCL Technologies
2008.08 - 2011.08
Specialization In F&B Services - Hotel Management
City And Guilds
Bachelor Of Business Administration - Business Administration
Chaudhary Charan Singh University