Rehan Pasha
Reporting and Automation
BANGALORE
Summary
To obtain a challenging position in a growth-oriented organization where I can leverage my expertise in Excel reporting, process automation, and data analysis. I aim to contribute to operational efficiency through innovative solutions using tools like Excel VBA, Power Query, Power Apps, and Power Automate, while continuously enhancing my technical and analytical skills as Data analytics professional.
Overview
2
2
years of professional experience
2011
2011
years of post-secondary education
1
1
Language
Work History
Sr. Supervisor Quality (Reporting & Automation)
Concentrix Daksh Services India PVT LTD
05.2023 - Current
- Developed and maintained dynamic Excel dashboards and reports to track key performance indicators (KPIs) across multiple business function.
- Ensured timely and accurate delivery of daily, weekly, and monthly reports to stakeholders.
- Designed and automated dashboards for approximately 60 accounts in the South region, tailored to specific business requirements using Power Pivot, Power Query, and PivotTables.
- Collaborated with cross-functional teams to gather reporting requirements and deliver actionable insights for process improvement.
- Standardized reporting templates and processes to ensure consistency and accuracy across all business units.
- Identified opportunities for process improvement and implemented automation solutions where applicable.
- Developed multiple tools using Excel VBA and macros to enhance operational efficiency and minimize manual errors.
- Designed and deployed several automation solutions using Power Apps and Power Automate to streamline business processes.
- Created universal, customizable tools that can be deployed across various South region accounts, ensuring scalability and adaptability.
- Built a workflow automation tool to streamline the case-picking process based on predefined criteria, integrating Excel with Microsoft Access for backend data management.
- Collaborated with stakeholders to understand automation needs and delivered tailored solutions that improved turnaround time and accuracy.
- Key Tactical Tools Developed and Widely Adopted Across Operations:
- Universal Randomizer Tool – Automated audit sample selection using random and stratified logic in Excel (Customizable).
- Work Flow Tool – Streamlined audit case allocation with real-time dashboards and fair sampling logic.
- PRISM – Power App for automated appreciation emails with certificate selection and live tracking.
- Update Dissemination Tool – Centralized platform for managing and tracking process updates with real-time visibility.
- Bank Statement Scrutiny – Automated tool for detecting recurring transactions and spending patterns in bank statements.
- Call Back Tool – Manages customer callbacks with scheduling, reminders, and real-time tracking.
- Query Tool – Centralized query management system with automated notifications and analytics.
- PSP Tool – Power App for real-time tracking of PLA and PIP stages with built-in validations.
- REMO Resolution Tool – JavaScript-based decision-making tool with backend data capture and reporting.
- Letter Automation Tool – Macro-based tool for one-click generation and dispatch of customer letters.
- Coaching and Feedback Tool – Access-based tool for tri-party feedback tracking with automated notifications.
- Call Disposition Tool – Real-time call categorization tool for standardized reporting and performance insights.
- Internal Watchlist – Tool to assess account health using DSAT, Quality, Training, and Delivery metrics.
- RoomRanger – Power App for seamless training room booking and scheduling.
Education
B.C.A -
H.K.B.K Degree College
12th Std - undefined
Quwathul Islam Pre – University College
10th Std - undefined
Quwathul Islam High School
Skills
- Languages: C, C, VBA(Macro), Power App, Power Automate, Java, VB 60, Aspnet
- Platforms worked: Windows 98, 2000, XP, Unix, Windows 7
- DBMS: MS SQL Server (2005 and above), Microsoft Access, SharePoint Lists
- Microsoft Office Suite: Microsoft Office 2010, 2016, 2019, and Microsoft 365 (Excel, Word, PowerPoint, Outlook)
Interests
Playing Cricket, Browsing and Reading books
Disclaimer
Name: Rehan Pasha Father’s Name: Naseem Ahmed(Late) Mother’s name: Fasiha Begum Date of Birth: 1990-01-08 Marital Status: Married Nationality: Indian Date: 2025-07-31 Place: Bangalore (Rehan Pasha)
Timeline
Sr. Supervisor Quality (Reporting & Automation)
Concentrix Daksh Services India PVT LTD
05.2023 - Current
12th Std - undefined
Quwathul Islam Pre – University College
10th Std - undefined
Quwathul Islam High School
B.C.A -
H.K.B.K Degree College
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