Rehana Begum
Visakhapatnam
Summary
Experienced Banking professional with 17 years of Banking experience seeking a senior position in Retail Branch Banking. Proven track record of delivering exceptional customer service, driving business growth, and managing branch operations efficiently. Experienced Senior Manager proficient in managing reporting, budgeting and compliance areas. Adept at updating and working with executive leadership. Bringing superior skills in planning, negotiation and complex problem-solving gained over 17 years of Banking experience.
Overview
19
19
years of professional experience
Work History
Chief Manager (Branch Head)
ICICI Bank Ltd
09.2023 - Current
- Acquired new customers and serviced existing clients, contributing to the bottom-line profitability of the department
- Always demonstrated compliance with organizational values and ethics to support the establishment of a value-driven culture within the bank
- Contributed to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction
- Assisted in the preparation of timely and accurate statements and reports to meet department requirements, policies, and quality standards
- Recorded all assigned responsibilities such as inquiries, complaints, and assigning to ensure accurate availability of MI for management on a real-time basis
- Built strong synergies with internal and external channels to develop acquisition strategies and identify potential New to Bank (NTB) prospects
- Drove the referral ecosystem to generate NTB leads, acquiring referred clients to Private Banking
- Ensured compliance with internal policies and processes during client onboarding, including initial funding/Assets Under Management (AUM) Transfer
- Provided quality customer service to ensure customer satisfaction and retention
- Managed smooth handover of relationships to Private Banking Relationship Managers, ensuring customer satisfaction
- Provided feedback to internal specialists on product solutions to support the development of effective wealth management solutions for clients
- Identified cross-selling opportunities and interacted with internal resources to provide product solutions for clients
- Maintained Know Your Customer (KYC)/Anti Money Laundering (AML) vigilance and strict adherence during new client sourcing
- Ensured up-to-date compliance, KYC, and client profiles for each client, maintaining high levels of confidentiality
- Adhered to all relevant organizational and departmental policies, processes, standard operating procedures, and instructions.
Senior Business Analyst
Tech Mahindra
12.2021 - 02.2023
- Analysed banking processes and systems to identify areas for improvement
- Developed and implemented solutions to enhance operational efficiency and customer experience
- Collaborated with cross-functional teams to drive project delivery and success.
Branch Head
Yes, Bank Ltd
VISAKHAPATNAM
02.2020 - 03.2021
- Led all aspects of branch operations, including customer service, sales, and compliance, ensuring alignment with bank policies and regulations
- Managed a team of 15 staff members, providing coaching, training, and performance evaluations
- Developed and implemented strategies to achieve branch targets and improve customer satisfaction ratings
- Oversaw daily cash management and ensured accurate and timely completion of financial transactions
- Fostered a customer-centric culture, resolving escalated customer issues and maintaining high service standards
- Collaborated with regional and head office teams to execute marketing campaigns and promotions
- Achieved highest branch sales in region during tenure.
Branch Head
HDFC Bank Ltd
VISAKHAPATNAM
10.2016 - 01.2020
- Managed day-to-day operations of the branch, ensuring efficient delivery of banking services and adherence to regulatory requirements
- Led a team of 12 staff members, providing guidance, training, and performance feedback
- Developed and implemented strategies to drive branch sales and achieve targets, collaborating with team members to cross-sell products and services
- Oversaw customer relationship management efforts, resolving escalated issues and ensuring high levels of customer satisfaction
- Conducted regular audits to ensure compliance with internal policies and external regulations
- Played a key role in implementing new banking technologies and processes to improve operational efficiency.
Branch Head
Axis Bank Ltd
09.2005 - 10.2016
- Managed the day-to-day operations of the branch, ensuring smooth functioning and compliance with regulatory requirements
- Supervised a team of operations staff, providing guidance, training, and performance evaluations
- Developed and implemented operational policies and procedures to improve efficiency and reduce errors
- Oversaw the processing of financial transactions, ensuring accuracy and timeliness
- Conducted regular audits to ensure compliance with internal policies and external regulations
- Collaborated with other departments to implement new processes and technologies to improve operational efficiency
- Resolved escalated customer issues related to operations, ensuring high levels of customer satisfaction.
Education
MBA - Finance & Marketing
SIKKIM MANIPAL
India, Visakhapatnam03-2009
Skills
- Banking Operations Management
- Leadership and Team Management
- Strategic Planning and Execution
- Financial Analysis and Risk Management
- Customer Relationship Management
- Technology Integration and Innovation
- Communication and Stakeholder Engagement
Academic Information
Sikkim Manipal University, 04/2007 - 03/2009, Andhra University, 06/1998 - 03/2001, DR V.S. Krishna College, 05/1996 - 04/1998, V.T. School, 05/1995 - 04/1996
Personal Information
Date of Birth: 06/04/81
Languages
- English
- Telugu
- Hindi
Disclaimer
All information furnished herein is true to my knowledge.
Affiliations
- "I am a well-rounded individual with a strong ability to balance various aspects of my life. Outside of work, I actively pursue interests such as Community Involvement, volunteer work, Travelling to new places and interacting with new people which not only enrich my personal life but also contribute to my professional growth by providing me with a broader perspective and enhanced problem-solving skills."
Accomplishments
Banking Excellence Awards in demonstrate outstanding performance, innovation, and excellence in banking services.
Customer Service Excellence Awarded in exceptional customer service and satisfaction.
Leadership Awarded in leadership qualities and skills in the banking industry.
Innovation Awarded in to introduce new and innovative ideas, products, or services that have a significant impact on the banking sector.
Sales Performance Awarded that achieve outstanding sales results and contribute significantly to the bank's growth.
Community Service Awarded that make a significant contribution to the community through banking-related initiatives activities.
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Chief Manager (Branch Head)
ICICI Bank Ltd
09.2023 - Current
Senior Business Analyst
Tech Mahindra
12.2021 - 02.2023
Branch Head
Yes, Bank Ltd
02.2020 - 03.2021
Branch Head
HDFC Bank Ltd
10.2016 - 01.2020
Branch Head
Axis Bank Ltd
09.2005 - 10.2016
MBA - Finance & Marketing
SIKKIM MANIPAL
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