Rehana Mohammad

• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Mentored and guided employees to foster proper completion of assigned duties.
• Closely collaborated with the data science and technology teams, and CEO the co-founder to manage and develop new concepts and improvements needed for the coding process.
• Increased the overall production rate through EMR integration ideas and changes required to the EMR platform.
• Involved in participating in daily stand-up meetings, sprint planning meetings respective to the coding department and other changes across the organisation·
• Involved in logging and tracking bugs.
• Responsible for identifying app improvements, new ideas/changes required and implementing the changes by talking to the respective departments.
• Involved in medicine database creation, Lab test data creation, and Health tips creation for different conditions.
• Responsible for managing and planning the daily workflow for leads and associates and delivering the numbers maintaining the TAT of 4 hours.
• Responsible for analysing and maintaining all documents and agreements and implementing improvement plans as needed.
• Selecting, training, developing, and managing the performance of the direct reports and their associates.
• Manage and review operational reports like attendance adherence, KPI metrics management reports, TAT Management reports etc.
• Responsible for providing status updates and key messages to senior management and stakeholders. Responsible for providing leadership and guidance to direct reports to ensure consistent administration of company policies and standards and defining and implementing corrective actions needed to meet operational performance.
• Responsible to conduct regular one-on-ones with leads to review individual performance, and the performance of their team and offer ongoing developmental coaching.
• Responsible to create a positive work environment through employee engagement and resolve employee relation issues in a professional and timely manner.
• Expertise to read and interpret doctors’ handwriting.
• Managed multiple roles and responsibilities across different departments.
• Responsible for connecting with stakeholders, and doctors.
• Involved in resource planning, Team creation program, hiring, performance management, career development and coaching on the coding process and day-to-day supervision.
• Strong ability to comprehend medical documents & prescriptions.
• Have good analytical skills and expertise to be proficient in accurately coding/digitizing medical prescriptions.
• Manage and reduce the team attrition rate.
• Managed a team of 30+ including team leaders.
• Supported cross-functional teams on the day-to-day execution of the new program implementation.
• Involved in preparing monthly and weekly dashboards and MIS reports for management visibility and review.
• Was punctual for all practices, meetings, and workouts.
• Evaluated employee performance on a monthly basis and provided coaching and training as needed, resulting in improved work quality and employee retention.
• Was in charge of the team and set the overall vision.

MEDICAL CODING SPECIALIST IN ED AND E&M

• Receive and review patient chats and documents for accuracy.
• Determining the correct codes (ICD/CTP) for patient records.
• Analyze patient charts and identified any discrepancies.
• Reviewed, analyzed, and managed the coding of diagnostic and treatment procedures contained in outpatient medical records.
• Resourcefully used various coding books, procedure manuals, and online encoders.
• Managing detailed, specifically coded information.
• Managing patient confidentiality and information security.
• Ensure that all codes are current and active.
• Update and maintain document list.
• Performs additional duties assigned by Coding Manager as needed.
• Achieving the targets with accuracy.
• Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.

• Interact with customers by chat channel.
• Help management with forthcoming products and discuss special promotions.
• Process level training.
• Handling team when required.
• Checking/suggesting the required access for better assistance to customers.
• Through the use of effective marketing strategies, I was able to exceed my sales targets.
• Used a consultative sales approach to understand customer needs and make relevant recommendations.
• Was quick to respond to potential customer's questions and requests.
• Worked effectively in fast-paced environments.
• Worked well in a team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new market situations.