Summary
Overview
Work History
Education
Skills
About Me
Additional Core Certification
Core Competencies
Certification
Projects
Areas Of Interest
Personal Information
Languages
Disclaimer
Timeline
Generic
REINHARD PAUL BONNKE

REINHARD PAUL BONNKE

Bangalore

Summary

Professional with over 6 years of experience in IT, specializing in network security and system administration. Proven expertise in designing, implementing, and managing both small and enterprise-level networks. Strong track record of troubleshooting critical network issues, ensuring minimal downtime and optimal performance. Effective collaborator with cross-functional teams, consistently delivering projects on time and enhancing operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Associate Manager

HCL TECHNOLOGIES
BANGALOROE
01.2024 - Current
  • Served as escalation point for wireless, fiber, broadband, VoIP, and 5G service issues.
  • Coordinated with NOC to provide timely outage updates and resolutions.
  • Monitored trouble tickets in Remedy and ServiceNow to ensure compliance with SLAs.
  • Analyzed customer satisfaction scores, including NPS and CSAT, to identify areas for improvement.
  • Collaborated with technical support and engineering teams to resolve complex service issues.
  • Managed escalated customer complaints to improve overall service delivery.
  • Supervised and mentored customer service representatives to enhance skills.
  • Implemented customer service standards across all organizational departments.

Network & Svcs Operation Associate

ACCENTURE
BANGALOROE
03.2022 - 12.2023
  • Activated wireline services including Internet, POTS, VoIP, EPL, Metro Ethernet, and DIA.
  • Validated service provisioning across systems such as Netprovision, COFEE, and TIRKS.
  • Interpreted design layouts and circuit orders to ensure accurate configurations.
  • Checked cross-connects, loop assignments, and facility readiness using NetCracker and LFACS.
  • Executed pre/post-validation tests on newly activated circuits for performance assurance.

Verified service turn-up through OSS tools while coordinating with NOC for escalations.

Conducted real-time testing with field technicians or customer IT teams to confirm delivery.

Investigated issues related to failed activations and incorrect provisioning in back-end systems.

Senior Technical Engineer

HPI RELIANCE PROJECT QUESS IT STAFFING
MADURAI
01.2021 - 03.2022
  • Configure network hardware such as servers, routers, and switches.
  • Upgrade, repair, and maintain computer networks.
  • Troubleshoot various network issues.
  • Assist network architects in designing network models as needed.
  • Install and upgrade enterprise-wide software.
  • Manage servers and operating systems.
  • Implement security measures.
  • Manage physical and cloud network storage.
  • Diagnosed system malfunctions using diagnostic tools such as packet sniffers or log files analysis techniques.
  • Managed backup processes for both physical and virtual environments ensuring data availability during outages or disasters.

System Admin at Procurement Department

CHINA HARBOUR ENGINEERING COMPANY
DUBAI
03.2019 - 12.2020
  • Install and configure software, hardware, and networks.
  • Manage network servers and technology tools.
  • Set up accounts and workstations.
  • Monitor performance and maintain systems according to requirements.
  • Troubleshoot issues and outages.

Network Management Trainee

BSNL-BHARAT SANCHAR NIGAM LIMITED
India
08.2017 - 02.2018
  • Aspects emphasized: - Network devices infrastructure maintenance & management, network load balancing, subnetting, remote SSH tunneling, campus VLAN troubleshoots, network traffic monitoring.
  • System physical upgrade, system software security, administrating many systems using group policy editor to make changes for multiple systems (setting passwords, disabling wallpaper animations, performing windows update), system physical maintenance, server job scheduling in windows server 2000.
  • Infrastructure inventory and maintenance.

Education

Bachelors - Network and Security

KCC, MKU University
Tamilnadu, India
01.2017

Higher Secondary -

Mary Ann Matriculation School
Madurai, India
01.2014

Secondary -

Mary Ann Matriculation School
Madurai, India
01.2014

Skills

  • Network troubleshooting
  • IT best practice framework expertise
  • Service level agreements
  • Circuit provisioning
  • Customer service
  • Network configuration
  • Performance monitoring
  • Technical documentation
  • Incident management
  • Team leadership
  • Packet loss testing
  • EIGRP routing
  • Problem resolution
  • VPN implementation
  • Load balancing techniques
  • Cisco router and switch security

About Me

6+ years of experience in the IT field., Design, implementation, configuration, troubleshooting of small and enterprise-size networks and security, Exemplary relationship management, Very Good communication skills with the ability to network with other department members and clients, Consistency and dedication in performance

Additional Core Certification

  • Certified in Managing Interconnected Network Devices from NIIT
  • Certified in Network Security Expert (NSE 2) from Fortinet NSE Institute
  • Completed Training on Influence of IT Components on Industrial Control System from U.S. Department of Homeland Security
  • Completed Course on Introduction to Cybersecurity from Cisco

Core Competencies

Windows 10, Windows 8.1, Windows 7, LINUX (Red hat Linux (9.0), Backtrack, Kali Linux, Ubuntu, Fedora, Linux mint, Parrot OS, and other platforms), VMware Workstation 10, Microsoft Hypervisor, Virtual box, MS Office, Microsoft Outlook, Network performance monitoring systems, Implementing firewalls and VPN, Cisco switching & Routing, Backing up complete user data/mirror imaging, Stress testing networks, Penetration testing networks and security audits, Enforcing firewalls and monitoring network performance, Linux terminal commands, Windows commands, Windows system troubleshooting

Certification

  • Certified in Managing Interconnected Network Devices from NIIT
  • Certified in Network Security Expert (NSE 2) from the Fortinet NSE Institute
  • Completed training on the influence of IT components on industrial control systems from the U.S. Department of Homeland Security
  • Completed a course on Introduction to Cybersecurity from Cisco

Projects

I have developed an application on my interest in VPN used in cloud computing as all know Cloud Storage is a service where data is remotely maintained, managed, and backed up. The service is available to users over a network. The provider company makes them available to the user online by keeping the uploaded files on an external server. As the cloud provides many features it has some drawbacks too. However, while the features are useful for providing basic computation and storage resources, they fail to provide security. Security is a top concern among organizations evaluating cloud service providers. My paper describes providing a secured line to customers using a VPN.

Areas Of Interest

  • Cybersecurity
  • Cryptography
  • Virtualization

Personal Information

  • Date of Birth: 07/18/96
  • Nationality: Indian

Languages

English
First Language
Tamil
Advanced (C1)
C1
Malayalam
Intermediate (B1)
B1
Hindi
Elementary (A2)
A2

Disclaimer

I hereby declare that the information given in the application is true, complete, and correct to the best of my knowledge.

Timeline

Associate Manager

HCL TECHNOLOGIES
01.2024 - Current

Network & Svcs Operation Associate

ACCENTURE
03.2022 - 12.2023

Senior Technical Engineer

HPI RELIANCE PROJECT QUESS IT STAFFING
01.2021 - 03.2022

System Admin at Procurement Department

CHINA HARBOUR ENGINEERING COMPANY
03.2019 - 12.2020

Network Management Trainee

BSNL-BHARAT SANCHAR NIGAM LIMITED
08.2017 - 02.2018

Bachelors - Network and Security

KCC, MKU University

Higher Secondary -

Mary Ann Matriculation School

Secondary -

Mary Ann Matriculation School
REINHARD PAUL BONNKE