Rejin Nair

Developed centralized release calendar and annual refresh schedule for three projects.

• Ensured compliance with scope lock, testing, and UAT signoff prior to deployment.
• Coordinated end-to-end weekly and monthly releases across three projects while managing daily Jira updates.
• Communicated critical release plans and changes to stakeholders.
• Managed risks and resolved issues to uphold release quality and timelines.
• Monitored release cycles, providing progress reports for stakeholder review.
• Facilitated retrospective meetings to evaluate releases and track action items.
• Conducted gap analysis to validate fulfillment of business requirements and specifications.

Led project delivery as Scrum Master, coordinating efforts across teams to ensure completion.

• Implemented Condition Contract Management in SAP system to enhance operational efficiency.
• Managed project planning and testing for SPS upgrade in SAP ECC and Fiori Applications.
• Developed multiple SAP Fiori applications, including purchasing, promotion, and quality notification apps.
• Resolved day-to-day IS Retail MM support tickets through ServiceNow Tool to maintain service levels.
• Participated in client requirements gathering, translating needs into functional design documents.
• Assisted business with user acceptance testing and provided support during Go-Live phase.
• Identified automation opportunities for RPA team, enhancing process performance and functionality.

Mapped business requirements to design documents for improved clarity and execution.

• Configured product shells and established limits on services within Limit Rules table.
• Mapped service IDs to service rules in Service Payments table for accurate processing.
• Created test scripts and test members to validate claim processing modules in Facets.
• Executed SQL queries and updated databases through backend processes for data accuracy.
• Coordinated contracts, provider setups, and workflow configurations to enhance operational efficiency.
• Developed service requests based on client requirements, facilitating timely product configuration updates.
• Trained and mentored team members on process improvements and quality practices.

• Processed invoices by matching net amount, gross amount, and currency specifications.
• Ensured timely processing of invoices within established service levels and quality agreements.
• Collaborated with Quality team to analyze errors and implement corrective measures.
• Provided training and floor support while identifying opportunities for agent improvement through monitoring.