Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic
Rejith Rajendran Vanaja

Rejith Rajendran Vanaja

Senior Technical Manager
Ernakulam Kerala

Summary

Accomplished management professional with 16 years of experience in accounts payables automation, check replacement, statement reconciliation, duplicate payment prevention, missed credit recovery, electronic data interchange, customer onboarding, vendor onboarding, and project and program management. Successfully managed and coordinated new customer implementations for Premier INC's Remitra Solutions, enabling US healthcare systems to automate their accounts payable and supply chain processes, as well as electronic payments. Expertise lies in customizing solution integration strategies to cater to specific customer requirements. Developed key technical and managerial skills in fast-paced, technology-driven environments, focusing on strategic project execution and team leadership. Proficient in navigating complex technical challenges and aligning technical initiatives with business objectives. Seeking to transition into new field, leveraging these transferable skills to drive impactful outcomes.

Overview

16
16
years of professional experience
7
7
years of post-secondary education

Work History

Senior Technical Manager

GAVS Technologies Pvt Ltd
09.2023 - Current
  • Responsible for end to end project management
  • Turning ideas to build solutions for Premier Inc's Remitra customers
  • Building API calls to replace the file based data transfers
  • Completed API integration with Workday ERP for one of the largest Healthcare Systems in the US
  • Drove superior collaboration through cross-functional teams, enhancing problem-solving efficiency and fostering innovation.
  • Delivered optimal results within budget constraints by evaluating technology solutions against business requirements.
  • Mentored junior technical staff, fostering professional growth and strengthening team capabilities for long-term success.
  • Championed a culture of innovation within the organization by encouraging new ideas and facilitating knowledge-sharing events.
  • Improved overall system performance by identifying bottlenecks in existing infrastructure and recommending appropriate upgrades.
  • Collaborated with stakeholders to define project scope and objectives, translating business needs into actionable technical requirements for the team.
  • Managed multiple simultaneous project timelines effectively, ensuring all tasks were completed on time while maintaining high quality standards.
  • Spearheaded the migration to cloud-based services, resulting in increased scalability and reduced operational costs for the organization.
  • Increased customer satisfaction with timely product releases, ensuring high-quality standards and rigorous testing protocols.

Implementation Manager

Adeptiq Solutions Pvt Ltd
10.2022 - 08.2023
  • Managing and coordinating new customer implementations to the Premier INC's Remitra Solutions to help US Healthcare Systems to automate their accounts payable and supply chain processes as well as electronic payments
  • Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.
  • Maintained accurate records of project documentation including status reports, meeting minutes, resource tracking spreadsheets which aided future decision-making activities efficiently when required often.
  • Customize solution integration strategies to cater customer requirements
  • Created detailed project plans outlining scope, timeline, resources, and deliverables, ensuring all stakeholders were aligned with expectations.
  • Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
  • Enhanced client satisfaction by proactively addressing concerns and providing timely updates on progress.
  • Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
  • Established effective communication channels between internal teams and external clients to facilitate smooth project execution.
  • Implemented continuous improvement initiatives that resulted in increased efficiency across various stages of the implementation process.
  • Developed comprehensive training materials for new Implementation Managers, improving onboarding efficiency and team cohesion.
  • Mentored junior staff members through hands-on training sessions and regular performance reviews to enhance their professional growth opportunities.
  • Utilized analytical tools to evaluate post-implementation success metrics, identifying areas for further optimization or refinement as needed.
  • Troubleshot technical issues during implementations, working closely with IT teams to resolve problems quickly and minimize downtime for clients involved in specific scenarios encountered.
  • Streamlined implementation processes by identifying inefficiencies and implementing best practices, resulting in reduced project timelines.

Senior Implementation Consultant

Adeptiq Solutions Pvt Ltd
03.2021 - 10.2022
  • Secured data integrity during transitions by implementing comprehensive testing protocols beforehand.
  • Implemented Premier INC's Remitra solutions to major Healthcare Systems in the USA to automate and optimize their Accounts Payables and Supply Chain precesses
  • Attained a high level of client satisfaction, maintaining open lines of communication to address concerns promptly during the implementation process.
  • Increased revenue, identifying upsell opportunities during the implementation phase and working closely with the sales team.
  • Exceeded performance targets, consistently delivering high-quality implementations ahead of schedule and under budget.
  • Collaborated with product development teams to enhance software features based on client feedback gathered during implementations.
  • Strengthened client relationships through consistent communication and transparent status updates throughout the project lifecycle.
  • Provided subject matter expertise in complex integration projects, ensuring seamless data transition between legacy systems and new platforms.
  • Achieved significant cost savings for clients by recommending appropriate solutions aligned with their business objectives and budgets.
  • Established strong partnerships with third-party vendors to expedite system integrations smoothly while navigating potential obstacles.

Project Leader

Adeptiq Solutions Pvt Ltd
08.2018 - 03.2021
  • Successfully led multiple projects simultaneously while maintaining a focus on priorities, resource allocation, and overall strategic objectives.
  • Established strong relationships with clients, fostering trust and open communication throughout the entire project lifecycle.
  • Conducted thorough post-project evaluations to identify areas for future improvement in both processes and performance metrics.
  • Improved process efficiency through regular evaluation and revision of existing workflows and methodologies.
  • Mentored junior staff members, providing guidance on project management principles and techniques for career growth opportunities.
  • Served as an escalation point for internal teams when addressing complex issues or conflicts during projects'' implementation phases.
  • Managed accounts of 16 major healthcare organizations in the US
  • Worked with customer's ERP consultants to analyze and optimize logics to improve straight through

Senior Consultant

Sutherland Global Services Pvt Ltd
12.2012 - 08.2018


  • Promptly warning and confirmation from customers to protect their financial assets
  • Customer relationship management
  • Developing a positive customer experience and provide credit consultation based on their credit report with Equifax customers
  • Upsell and Retain customers
  • Training and mentoring team members and newly hired employees
  • Worked with customers to ensure they're receiving the tools and support needed to achieve their goals


Process Associate

Tata Consultancy Services
08.2011 - 12.2012
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Collaborated with team members for enhanced process efficiency and productivity.
  • Maintained high levels of data confidentiality through adherence to company policies and procedures.
  • Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
  • Increased processing speed by mastering software tools and utilizing keyboard shortcuts efficiently.
  • Independent problem solver who took initiative in researching solutions without needing excessive supervision.
  • Acted as primary point of contact for client escalations, resolving issues swiftly to maintain high levels of client satisfaction.
  • Worked as a phone banker for Citibank NA customers
  • Worked as an Enterprise Fraud and Crime prevention officer for USAA Federal Savings bank to stop credit card frauds and counterfeit checks. Promptly warning and confirmation from customers to protect their financial assets.

Customer Support Officer

Allsec Technologies Ltd
03.2010 - 08.2011
  • Recommended products to customers, thoroughly explaining details.
  • Collaborated effectively with other departments to handle escalated customer issues, resulting in swift resolutions.
  • Managed high call volumes while maintaining composure and professionalism under pressure.
  • Utilized data-driven insights to identify patterns in customer inquiries, allowing for more effective resource allocation within the support team.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.

Customer Support Executive

Reliance Communications Pvt Ltd
09.2008 - 03.2010
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
  • Streamlined support processes for faster resolution times and increased customer loyalty.
  • Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.

Education

Bachelor of Arts - Economics

Mahatma Gandhi College
Thiruvananthapuram, Kerala
04.2001 - 01.2008

Skills

SaaS

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Awards

  • Leadership Award, Adeptiq
  • Idol of the year, Sutherland Global Services, 2013 - 2017
  • Sutherland Platinum Awards, Sutherland Global Services, Consecutively for five years
  • The Brand Ambassador, Sutherland Marketing Collaterals

Timeline

Senior Technical Manager

GAVS Technologies Pvt Ltd
09.2023 - Current

Implementation Manager

Adeptiq Solutions Pvt Ltd
10.2022 - 08.2023

Senior Implementation Consultant

Adeptiq Solutions Pvt Ltd
03.2021 - 10.2022

Project Leader

Adeptiq Solutions Pvt Ltd
08.2018 - 03.2021

Senior Consultant

Sutherland Global Services Pvt Ltd
12.2012 - 08.2018

Process Associate

Tata Consultancy Services
08.2011 - 12.2012

Customer Support Officer

Allsec Technologies Ltd
03.2010 - 08.2011

Customer Support Executive

Reliance Communications Pvt Ltd
09.2008 - 03.2010

Bachelor of Arts - Economics

Mahatma Gandhi College
04.2001 - 01.2008

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Rejith Rajendran VanajaSenior Technical Manager