Rejo Lopez. J
Chennai
Summary
Dynamic professional with over 5 years of experience in accounts receivable and claims processing, consistently driving improvements in revenue and operational efficiency. Expertise in billing software such as "Advanced MD" and "Epic" and " Athena" facilitates swift resolution of claim denials and effective management of rejection queues. Proficient in analyzing patient accounts and verifying insurance eligibility, demonstrating strong communication and skilled in resolving claim denials, and teamwork skills. Committed to leveraging expertise in a Senior AR Caller role to further optimize processes and contribute to organizational success.
Overview
5
5
years of professional experience
Work History
Senior Executive - AR
Omega Healthcare
Chennai
04.2024 - 07.2025
- Support team leads in training and mentoring new AR callers.
- 2–5 years of experience as an AR Caller in the US healthcare RCM process.
- In-depth knowledge of payer policies, denial codes and medical billing cycle.
- Strong communication and negotiation skills.
- Familiarity with EMR/EHR tools like Epic, Athena and Advanced MD
- Ability to work independently and handle high-priority accounts.
- Basic understanding of EOBs, ERAs, and insurance aging reports.
- Good typing speed and documentation skills.
Senior - Process Associate
KRAFT
Bangalore
02.2023 - 03.2024
- Perform detailed follow-up with US insurance companies on unpaid/denied claims.
- Analyze and resolve denied claims, rejections, and payment delays.
- Process appeals and re-submissions accurately and timely.
- Handle complex accounts and ensure resolution within the defined TAT.
- Meet or exceed monthly productivity and quality targets.
Trainee - Process Associate
AGS Health Care
Chennai
05.2021 - 06.2023
- Assisted with training new employees on company policies and procedures.
- Make outbound calls to insurance companies (payer) to check the status of medical claims.
- Initiate reprocessing or appeals for denied/rejected claims.
- Review and interpret Explanation of Benefits (EOBs).
- Work closely with the billing team to resolve billing issues.
- Meet daily productivity targets and quality standards.
Assistant, Digital operations
Concentrix
Chennai
02.2020 - 04.2021
- Candidate sourcing
- Workforce analytics
- Accurate background check and employment screening to both large and small business
- Accurate background for employment verification services for Amazon business
Education
Bachelor of Commerce -
Gurunanak College of Arts & Science
Chennai01.2019
Senior Secondary -
St Thomas Matriculation Higher Secondary School
Chennai01.2016
Skills
Insurance Follow-up (Commercial, Medicare, Medicaid)
Denial Management & Resolution
Claims Processing and Appeals
Calling US Insurance Companies
Understanding of EOBs & ERA
Familiar with Software (Epic, Athena, Advanced MD)
Proficiency in MS Excel
Time Management
Hobbies and Interests
- Cooking
- Playing
Languages
- English
- Tamil
- Malayalam
Website
LinkedIn: https://www.linkedin.com/in/rejolopez
Timeline
Senior Executive - AR
Omega Healthcare
04.2024 - 07.2025
Senior - Process Associate
KRAFT
02.2023 - 03.2024
Trainee - Process Associate
AGS Health Care
05.2021 - 06.2023
Assistant, Digital operations
Concentrix
02.2020 - 04.2021
Bachelor of Commerce -
Gurunanak College of Arts & Science
Senior Secondary -
St Thomas Matriculation Higher Secondary School